Shelly Anmeldelser 

Best quality service and products.

I started using Shelly products a few years ago, switching from other manufacturers—brands I consider very good, yet not quite on the same level as Shelly’s offerings, especially regarding the dashboard and mobile app.
I needed support for a new product, and they assisted me and resolved the issue with great competence and speed.
It was truly a great experience and a demonstration of the professionalism of a leading company.

I'm very satisfied with Shelly products — I chose Shelly mainly because it's a European product, and I now own several different devices from the range. The automation possibilities they offer have been extremely helpful for my smart home.

One of my devices, a Shelly 1 PM Mini, failed at one point, but the seller replaced it with a new unit without any issues — smooth process, no complaints there either.

I also recently had an issue with my Shelly Ecowitt WS90 weather station (Bluetooth signal lost after a firmware update). After submitting a support ticket describing the problem, I received a reply in under an hour with clear guidance on how to fix it, and the issue was fully resolved.

The support team works very fast and efficiently. Great experience overall!

I had some difficulties in setting up the Shelly remote switch, because it was something new for me. I reached to the support team for help and was amazed by their patience and understanding and the speed of their responses. Finally, I managed to set it up and I am very happy with its functionality.

Opened a support ticket to ask if I can buy a part Shelly does not sell normally (the CT of the Shelly Pro 3EM-3CT63). Since they don't carry said part normally, they had to look into it and quickly got back to me. I'm now getting the part free of charge, you rarely get this level of support nowadays.

Update:
Uiteindelijk goed opgelost. Shelly heeft het pakket voor de tweede keer opgestuurd en heb het nu in goede orde ontvangen.

Zeer teleurstellende ervaring met Shelly. Ik heb een bestelling geplaatst en betaald, maar mijn pakket is nooit geleverd. Inmiddels heb ik meerdere keren contact opgenomen via e-mail, maar ik krijg helemaal geen reactie.

Ik wil graag weten waar mijn bestelling is. Als het pakket niet meer geleverd kan worden, verwacht ik uiteraard mijn geld terug. Tot nu toe krijg ik helaas geen enkele duidelijkheid of oplossing.

Ik vind het erg slecht dat je als betalende klant niet eens een reactie krijgt wanneer je bestelling niet wordt geleverd. Ik hoop dat Shelly alsnog contact met mij opneemt en dit probleem netjes oplost.

Wer direkt bei Shelly kauft, der könnte Pech haben. Denn Kundenservice gleich null. Bei defekten bleibt man drauf sitzen. Geld gibts keins zurück, sondern einen Wertgutschein, um das Produkt nochmal zum kaufen. Problem nur, es gibt seit einem Jahr dieses Produkt nicht mehr. Man wird immer vertröstet mit nächsten Monat wird mit neuer Verfügbarkeit gerechnet….bla bla bla. Fazit, Geld weg und Produkt defekt nach einem Monat.
Frist mit Auszahlung gesetzt, kommt gleich gar keine Antwort mehr.

Ich hab mir das Shelly System in meinem Haus eingebaut. Es hat alles wunderbar funktioniert bis ich ein neues Handy bekommen habe. Ab dahin hat garnichts mehr funktioniert. Für viel Geld bekommt man einfach nur Müll. Ich bin aus ein anderes System umgestiegen was deutlich besser ist.

complete el Tiket que me indicaron y resolución inmediata en horas. La experiencia ha sido impecable

Die geräte und Systeme sind durchdacht aber wenn ein geräte defekt ist, null Service und Rückerstattung bzw. Tausch

Man sollte per Video beweisen dass man nicht blöd ist.
Ergebnis wenn geräte in ordnung schön wenn nicht ewiger email Verkehr

Bizar lange levertijden
ik wacht al bijna 2 weken na betaling, product is opgestuurd uit Oostblok. Bij navraag word je met een kluitje in het riet gestuurd. Refund proces was al opgestart. Gewoon slecht verlopen deze levering met onduidelijke updates.

I was in touch with support for two 2 year old sensors.
They promptlu provided me with a solution i didnt find online. Perfect service!

I couldn't even put an order in. It kept asking me to put a '0' in as my address as it doesn't have a number. I tried this in various combinations and then tried the bot for help but just got the same info. Gave up after half an hour. Tried android phone and pc. Couldn't use my 10% voucher!!

Also on android phone sometimes you can't scroll through your order in the basket. It makes checking and removing items extremely frustrating!

Not happy with this company.

I am very satisfied with Shelly Support and their quick response when one of my devices became locked.

At first, I was worried that I might not receive a reply at all, or that I would be met with a generic or automated response. That was not the case. The issue was resolved within two or three days, which was perfectly acceptable to me.

I have also recently started using the Shelly Plug S Gen3, and I am very pleased with its potential, including the detailed data it provides, the various control and automation options, and similar features.

Delivery through Amazon was also very fast.

I have installed many Shelly devices in my Home, Garden and other outside spaces and am extremely happy with them, all of which make my home automation work in harmony. One of the benefits of this system is the technical services back up that are always there when you need them. I recommend Shelly without hesitation.

I cant complain about anything, products are well thought out and their support is very quick a helpfull.

I've used a lot of smart home devices over the years, and for me, Shelly is the perfect example of how IoT products should be built today.

Cloud connectivity is a nice feature, not a mandatory requirement. Every device remains fully functional without Internet access, which is exactly how reliable smart home products should work.

The built-in automation scripts, the well-documented API, and the freedom to choose between MQTT and HTTP for integration completely won me over. On top of that, the local web interface is clean, intuitive, and genuinely pleasant to use.

Your temperature sensors also deserve special praise - they have an outstanding design and look great in any environment.

One thing that truly impressed me was the Bluetooth recovery utility for restoring devices after a failed firmware update. I've never seen another company provide something so thoughtful and practical. It's clear that these products are designed by engineers who genuinely care about the user experience.

You guys are doing an amazing job. Keep it up!

Shelly has great stuff for home automation. I use the Pro 4PM and 2PM dimmers. They are great and react immediately.

During ordering there was a small error in my order. One email and it was fixed.

Excellent, fast, and professional support! The issue was resolved quickly and smoothly. Highly recommended!