Friendly and enthusiastic “Bought my new Tucson here and couldn’t be happier. Daniel was fantastic really knowledgeable and patient, which made the whole experience stress‑free.” Thank you Daniel 1... Se mere
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Se, hvad kunderne siger
We were more than happy with the staff at S.G. Petch especially Peter MC as they were attentive without being pushy. Not all went smoothly but this was easily resolved without fuss. We would definit... Se mere
Virksomheden har svaret
I’ve been buying cars from S G Petch Middlesbrough ever since they opened their Skippers Lane showroom, and have never been less than totally satisfied with the experience. They are friendly and knowl... Se mere
Virksomheden har svaret
I recently purchased a Kia Sportage from the Kia garage in York, and I can’t recommend Wayne Jackson highly enough. From start to finish, he was a true gentleman—professional, trustworthy, and... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
SG Petch has been a family-owned business since 1977, with multiple dealerships across York, Richmond, Middlesbrough, Durham, Sunderland, and Darlington. We specialise in new and used car sales, servicing, MOT testing, accident repairs, and electric vehicle sales and maintenance.
Kontaktoplysninger
McMullen Road, DL1 1XZ, County Durham, Storbritannien
- reviews@sgpetch.com
- www.sgpetch.co.uk
4,8
Fremragende
1 t anmeldelser
Har besvaret 95 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Friendly and enthusiastic
Friendly and enthusiastic
“Bought my new Tucson here and couldn’t be happier. Daniel was fantastic really knowledgeable and patient, which made the whole experience stress‑free.”
Thank you Daniel 10/10 nice coffee too😊
1. april 2026
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Besvarelse fra SG Petch Ltd
Thank you for your kind review! We're delighted to hear you're so happy with your new Tucson. Daniel will be thrilled to know his knowledge and patience helped make the experience stress-free. Enjoy your new car, and we're glad you enjoyed the coffee too!
Shocking behaviour of Liam Clarke from…
Shocking behaviour of Liam Clarke from SG petch middleabrough abusive threating to myself when entering the place to make a service appointent for the car. I felt alarmed and distressed
21. april 2026
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Besvarelse fra SG Petch Ltd
We’re very sorry to hear about your experience and how it made you feel. We take concerns like this very seriously and would appreciate the opportunity to look into the matter further. Please contact us directly so we can investigate and address your concerns.
Lewis from SG Petch south bank was…
Lewis from SG Petch south bank was excellent in helping my husband and I decide on changing our Masda cx5 to a chery tiggo 7 we both love the car ! Would of liked a panda stuffed toy
25. marts 2026
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Besvarelse fra SG Petch Ltd
Thank you for the lovely review! We’re glad Lewis was able to help you find the perfect car and that you’re both loving your new Chery Tiggo 7. We’ll let Lewis know about your kind words — and we’ll keep the panda toy request in mind too!
Can't fault anything
Can't fault anything, so helpful and the full team were brilliant and Tony the salesman is fantastic at his job and made everything easy.
2. april 2026
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Besvarelse fra SG Petch Ltd
Thank you so much for your kind words! We’re really pleased to hear you had such a positive experience. I’ll be sure to pass your feedback on to Tony and the rest of the team – they’ll be delighted to know their efforts made everything easy and helpful for you. We truly appreciate you taking the time to leave a review and look forward to helping you again in the future!
Jodie's great!!
We came to look for a car for our daughter, and we found Jodie.
We had a good chat with her, went through lots of different options.
Then we went to at least 4 other local garages - and came back.
We ordered the car the same day.
18. april 2026
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Besvarelse fra SG Petch Ltd
Thank you for your great review! We’re so pleased to hear Jodie was able to help you explore the different options and find the right car for your daughter. It’s wonderful that you chose to come back to us after visiting other garages. We really appreciate your support and hope your daughter enjoys her new car!
Attentive Staff
We were more than happy with the staff at S.G. Petch especially Peter MC as they were attentive without being pushy.
Not all went smoothly but this was easily resolved without fuss. We would definitely consider using them again in the future and will recommend them to family and friends.
16. marts 2026
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Besvarelse fra SG Petch Ltd
Thank you for your lovely feedback. We’re really pleased to hear you had a positive experience with the team, especially Peter. It’s great to know you felt well looked after, and we appreciate your understanding while we resolved the issue. Thank you for your recommendation, and we hope to see you again in the future.
The whole experince was top notch
The whole experince was top notch. I got very competative trade in. The salesman could not have been more helpful. They will get repeat business from me, no question
18. marts 2026
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Besvarelse fra SG Petch Ltd
Thank you for your great review! We’re delighted to hear you had a top-notch experience and were pleased with the competitive trade-in value. It’s fantastic to know our team could be so helpful, and we truly appreciate your support. We look forward to welcoming you back in the future!
Loving my Kia Sportage
I recently purchased a Kia Sportage from the Kia garage in York, and I can’t recommend Wayne Jackson highly enough. From start to finish, he was a true gentleman—professional, trustworthy, and never once made me feel under any pressure.
Wayne really listened to what I was looking for and, incredibly, found the perfect car for me within just a couple of days. The whole experience was completely stress-free, which made such a difference and took all the worry out of buying a car.
I’m absolutely loving my Kia Sportage—it’s exactly what I wanted and more. Every drive reminds me I made the right choice!
If you’re looking for excellent customer service and someone who genuinely cares about getting it right for you, Wayne is your person. Thank you again for such a smooth and enjoyable experience!
6. marts 2026
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Besvarelse fra SG Petch Ltd
Thank you for your fantastic review! We're so pleased to hear that Wayne provided such a professional and pressure-free experience while helping you find the perfect Kia Sportage. We'll be sure to pass on your kind words to him. Enjoy every mile in your new car, and thank you again for choosing us!
SG Petch. Great sales service.
I have been buying cars from SG Petch (Skippers lane Middlesbrough) since about 2013.
I always get first class service and a deal which I am happy with.
The staff are great, very helpful and efficient. I have been dealing with Tony Hill for 13 years and find his service to be excellent. I also get the impression that the other sales staff are just as good.
I would strongly recommend SG Petch to anyone looking for a new car.
14. marts 2026
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Besvarelse fra SG Petch Ltd
Thank you for your continued loyalty and for such a kind review! We're delighted to hear you've enjoyed great service over the years and that Tony and the team have looked after you so well. Your recommendation means a lot to us, and we look forward to helping you again in the future.
After reading reviews regarding this…
After reading reviews regarding this company, I decided to visit them myself, and I was not disappointed. On arrival, I was greeted by Gary, who showed me the cars I was interested in and then left me alone to decide if I wanted to take any for a test drive. At no time did I feel pressured into buying. Following 2 test drives, we chose an I-10 and couldn't be happier with it. Gary is a STAR. Thank you for your service.
23. marts 2026
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Besvarelse fra SG Petch Ltd
Thank you for your wonderful review! We're so pleased to hear that Gary made your visit relaxed and pressure-free while helping you find the right car. Enjoy your i10, and we really appreciate your kind words about Gary!
Love our new car !
Gary, the salesman’s listened to what I wanted from my next car. He was patient and very helpful.
2. april 2026
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Besvarelse fra SG Petch Ltd
Thank you for your kind review! We're delighted to hear that Gary took the time to listen to what you wanted from your next car and that you found him patient and helpful throughout the process. Providing a relaxed and supportive experience is very important to us, and it's great to know Gary delivered that for you. We hope you’re enjoying your new car, and please don’t hesitate to get in touch if there’s anything else we can help with in the future!
Let down by after sales experience
It was easy to purchase the car from a distance, only visiting the garage to collect it. Car was clean and tidy, and Ray was helpful. However, 3 weeks later, still waiting for V5, as this is not activated immediately. Disappointing.
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra SG Petch Ltd
Thank you for your review. We’re pleased to hear the purchase process was straightforward and that Ray was helpful, and that the car was presented clean and tidy for collection. We’re sorry to hear about the delay with the V5. Unfortunately, these are issued by the DVLA and can sometimes take a little time to arrive after the change of keeper is processed. If you’d like us to check the status for you, please feel free to get in touch and we’ll be happy to help.
S G Petch…Simply the best!
I’ve been buying cars from S G Petch Middlesbrough ever since they opened their Skippers Lane showroom, and have never been less than totally satisfied with the experience. They are friendly and knowledgeable and there’s no high pressure sales tactics. I’ve always felt that the deals I’ve had have been competitive. I’ve lost count of the number of cars that I’ve bought from them but it must be at least 10 in the last 20 years and I’ve never been disappointed. Big thanks to Gareth for all his help with my latest purchase and Shaun Burke for being simply the best in the trade. 👏
23. marts 2026
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Besvarelse fra SG Petch Ltd
Thank you for your amazing loyalty and for taking the time to leave such a kind review. We're delighted to hear you've had consistently positive experiences with us over the past 20 years.
Gareth and Shaun will really appreciate your kind words, and we’ll be sure to pass them on. Enjoy your latest purchase, and we look forward to seeing you again in the future!
27 Days for a recall regarding a potential EV fire!!!!
Received a safety recall email on Thursday 2April for my Hyundai Kona EV. Rang their supplying Middlesborogh dealership to arrange a repair and was told both Service Receptionists were out to lunch and would ring me back.
After 2 hours when they did not ring back, I rang theit Durham dealership to tried and get the car booked in for a repair, they could not get anyone in Servicing to answer the phone, so they said they would get someone to ring back but got no callback from them either.
As it was Good Friday on 3 April I rang Durham again on Saturday 5 April to be told the service department was closed till Tuesday 7 April.
They did ring me back on the 7 April to book my Kona Electric Vehicle in on 29 April - 27 days for a recall regarding a potential battery fire on an electric vehicle.
2. april 2026
Uopfordret anmeldelse
Besvarelse fra SG Petch Ltd
Thank you for your feedback. We’re sorry to hear about the difficulty you experienced reaching our service teams and the lack of callbacks after your initial contact. This is not the level of service we aim to provide. We understand your concerns regarding a safety recall and appreciate how important it is to have this addressed promptly. The timing of your enquiry coincided with the Good Friday bank holiday weekend, which affected department availability, but we apologise for the frustration this caused.
We’re pleased your Hyundai Kona Electric is now booked in for 29 April, and your comments have been shared with our service management team so we can improve our communication and response times.
Excellent service
Excellent service. Efficient, friendly, helpful, and reliable.
26. marts 2026
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Besvarelse fra SG Petch Ltd
Thank you for your kind words! We're really pleased to hear that you found our service efficient, friendly, and reliable. It was a pleasure assisting you, and we truly appreciate you taking the time to share your experience. We look forward to helping you again in the future!
Sg petch sunderland
Sg petch sunderland. Kevin and his team have provided excellent service over the last 2 years. Kevin deals with issues promptly and I highly recommend.
8. april 2026
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Besvarelse fra SG Petch Ltd
Thank you for your wonderful review! We’re delighted to hear Kevin and the team at our Sunderland branch have consistently provided excellent service over the past two years. Kevin will really appreciate your kind words. Thank you for your recommendation!
Friendly
Friendly, knowledgeable staff who helpfully arranged a Kia part delivery. V satisfied.
27. marts 2026
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Besvarelse fra SG Petch Ltd
Thank you for your great review! We're pleased to hear our friendly and knowledgeable team were able to help arrange your Kia part delivery. We really appreciate your feedback and are glad you were satisfied with the service.
Had a smooth and friendly experience…
Had a smooth and friendly experience choosing and buying my new car so much my friend followed suit!
Ray made everything easy, I would definitely recommend him…Thank you!
26. marts 2026
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Besvarelse fra SG Petch Ltd
Thank you for the fantastic review! We're so pleased to hear you had a smooth and friendly experience choosing your new car, and it’s great that your friend decided to follow suit as well. Ray will be delighted to know he made the process easy for you. Enjoy your new car!
Excellent service from car pick up to…
Excellent service from car pick up to return of vehicle. Middlesbrough branch.
25. marts 2026
Uopfordret anmeldelse
Besvarelse fra SG Petch Ltd
Thank you for your great review! We're delighted to hear you were pleased with the service from vehicle collection through to its return. The Middlesbrough team will really appreciate your feedback.
Excellent service and friendly staff
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra SG Petch Ltd
Thank you for your kind review! We’re delighted to hear you received excellent service and found our team friendly. Your feedback is greatly appreciated.
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