sensoryeducation.co.uk Anmeldelser 

Arrived promptly and just what was required by my grandchildren - thank you !

I had to get in touch as was concerned when item hadn't arrived, email's were responded to unfortunately the item that arrived yesterday is not the one I ordered, it isn't suitable for my granddaughter yet and will need to put away until she is older and source the one I require elsewhere

Was worried about it being delivered by Evri but for once they got it spot on thanks

Oh my I really wish I had read the reviews for this company before ordering! Evri delivered my parcel to a different address. I had entered the correct address to sensory education. I have emailed 4 times and called their useless AI phone number and heard nothing and it’s been over 2 weeks! Never have I received such poor lacking Custoemr service. I am £70 down and nothing to show for it.

Have ordered a product from this company and it has not arrived over two weeks later despite paying extrea for postage. Have called and got an AI automated srvice, have emailed and was told I would get and response in 2-3 days well over a week ago. Have tried to message on social media but all comments and messaging are turned off. I fear this is a scam company.

I purchased items on or around 15th sept. Delivery was on 18th. I opened the box to find a slip syating 4 products and refund on the slip. To my shock multiple items was missing also! Aswell as 1 item being not described and another faulty. Strands of the fibre optic wand was falling out and some cut down with very sharp points. I contacted immediately and the automated line raised a ticket. I had no refund(even for what was acknowledged) no response. I then raised a further ticket through the website on the 24th sept. Heard nothing but the company proceeded to send adverts for product! I contacted my bank who advised i needed to wait 15 days from contact. I allowed a little longer. I then raised the chargeback but due to the invoice they originally sent having no values and my breakdown not working out they chargeback the full amount. The company reached out in a matter of days, new invoice and deadline to pay! No acknowledgement of my claims regarding goods. This morning i had the biggest laugh of all they have emailed me asking to confirm my address on file is mine for county court judgement papers baring in mind the order was around £58 and id say atleast 30 35 of that is items not received or faulty. I asked them to challenge with the bank as that is the chargeback process they have said they are not willing to do this as it is between me and them. Theh have now sent an email saying they have given me opportunity to send over the information to rectify this was also incorrect or the message hidden within what i believe was an email sent to cause reaction/fear. It has had quite the opposite and it will get absolutely laughed at in court. As sen parents we have a hard enough time we dont need additional stress. The reviews of this company speak for themselves.

***UPDATE - They finally acknowledged the issues and amended my invoice. It took me to do a chargeback and realising i could not be threatened for the whole balance to get to this point. I have now paid for the products i have received and case closed but i will never ever shop with this company again they have to be the most unprofessional company ive dealt with -AVOID AT ALL COST****

0 STAR – Extremely disappointing experience. Avoid ordering from this company.

I honestly wish I had read more reviews before placing my order with Sensory Education.

I placed an order on 14th August for items I needed specifically for my Year 2 classroom. It is now November, and I have still not received my order or a refund.

What has made this experience even worse is the complete lack of communication and customer service.

I have contacted the company numerous times, repeatedly chasing for information. Every time, I was given the same vague response that they were “checking the status” of my package and that I would receive an update. Those updates never materialised.

After waiting patiently and giving them more than enough opportunities to resolve the issue, I requested a full refund. My subsequent emails were ignored.

On 29th September, I finally received a response apologising and confirming that my refund request had been passed to a senior colleague for personal review, with a promise of a response within two working days. That deadline came and went, and once again, complete silence.

Since then, I have sent further emails clearly stating that I no longer want the items and simply want my money back. I am still having to chase them.

How can a company take someone’s money, fail to deliver the goods and then repeatedly ignore their requests for a refund?

As a teacher, I ordered these resources for my classroom. This has been incredibly frustrating and has wasted so much of my time. I should not have to spend months chasing a company for something as basic as an order or a refund.

I find the entire experience disgraceful. The lack of accountability, communication and customer care is shocking.

I am sharing my experience to warn other teachers, parents and anyone considering ordering from this company.

Please think twice before ordering from Sensory Education. I certainly would never use them again.

All I have wanted from the beginning is the goods I paid for or, failing that, my money back. Even that has proved incredibly difficult.

Easy to navigate, easy payment and nice to see what you are buying. I would shop here again and tell others about the great bargains here.

Good site for either individual purchases,and after working in schools previously looks like it would be easy to purchase equipment for them too.Good prices and good delivery would recommend.

Was’nt able to find what i was looking for but order something else

Terrible customer service! Ordered a product for my daughters back in September, still have it received my item and no way of speaking to a human! Do not order form here!!!

Lots of sale items. Easy to navigate. Would use again

Avoid! Unnecessarily difficult to get refunds on promised items that were apparently 'not available' at time of dispatch. Endless contradictory messages but no actual refunds on missing items. Why are they taking money for unavailable items? Why not say item is out of stock at point of ordering? Avoid!

Awful company - DO NOT WASTE YOUR MONEY. I placed two orders of £199 each, 3 months ago and still haven’t received them. I get an automated response saying they will look into it and get back to you within 2-3 days and NOTHING. I’ve chased and chased so now I am going further to expose this fraudulent company.
***EDIT - Sensory Education were able to reply promptly to this review below stating it is a fake review. The review is from a different email address to that of my orders but can provide both order numbers and all email communication to whom it may concern.

DO NOT USE THIS COMPANY. Absolutely appalling customer service. 2 of my items never arrived and they are impossible to contact. I’ve tried so many times and they never get back to you or if they do then they just ask for more information and then don’t reply. Absolutely useless.

Do not use. Item took weeks to arrive and when it did it was a single chew necklace rather than the multiple shown in the pictures (so £12 for one). I was also chased for payment even though had completed payment at checkout to place the order.

Wrong item colour shipped, took over two weeks to ship after paying extra for speedy shipping. Zero contact to update me. And impossible to contact them trying to find out why my item was delayed, multiple multiple promises of a call back that never happened,

Please avoid using this company

The product was as described. The delivery company didn't perform very well. I received several confusing messages including that they couldn't deliver to the parcel shop as it was closed, which it was not on that day at the time stated. It was delivered the following day. The packaging was slightly damaged but the product was in good condition.

Three weeks after placing an order, which was due to be delivered within 3-5days, I have still not received my order. The online form to raise a query states that responses will be within 2-3 days, but 7 days later I’m still waiting for a response on where my item is. Very frustrating and poor customer service.

Speedy delivery and all the items I ordered were exactly as pictured on the website. I was kept informed from order through to delivery.