Sensory Direct Anmeldelser 23

Sensory Direct Ear Defenders.

NOISE BLOCKING: These ear protectors are designed for small heads, particularly helpful for those sensitive to noise, like my son who struggles with traffic and social events - LIFE! They claim to reduce loud sounds and help maintain calmness, but honestly, putting a child-sized pair on a adult is just ridiculous and painful. NOISE BLOCKING = "NOISE" CREATING IN MY SON'S HEAD!

SAFE SPACE: The idea that these ear defenders could be beneficial for autistic individuals or anyone who has difficulty with loud noises is great in theory. If they actually fit properly, the benefits would be significant. But the reality is that my son, who already has issues with germs, had to endure painful ears for hours. It was an experience we’d rather forget, but it’s stuck with us. His autistic brain experiences sensations more intensely, leading to significant distress, and pain feels more pronounced than in a typical brain.

EASILY ADJUSTABLE: They advertise these headphones as compact and discreet, with dimensions that are supposed to work for various users. The padded headband and cushions are meant for comfort, but if they don’t fit right, it’s pointless. It’s frustrating when a product that’s supposed to cater to the needs of individuals really doesn’t.

CE APPROVED: While they boast being CE approved and meeting certain protective standards in the UK, that doesn’t help much when they’re uncomfortable. Weighing only 0.2kg and foldable for convenience doesn’t fix the fact that they were just too small and impractical for what we needed.

I ordered 2 sets of ear defenders suppose to fit all including adults, quite frankly not fit for purpose. They are way to small for an adult, too tight and uncomfortable. They don't expand as described. Will be returning

I wore their calming t shirt on a day I was really struggling but I don't think it made a difference. I could have worn any other t shirt really..so I'm confused as to what it actually does. Also their products arrive with no instructions in the package like in the case of their pvc(?) cushions which have these odd bumps on the surface and are not comfortable whatsoever. Took me till the 3rd day to realise why I couldn't sit on it without it sticking to my skin because I scanned the information on the site carefully and found a link to a video that shows you have to blow it up then use a stopper which had long been thrown away accidentally along with the packaging. The most disappointing experience however was with the egg changing light which stopped working after a few days without warning. They did refund me but overall it's been an underwhelming experience..

Update on 1st august -
I have added one more star but only for their customer service because the cushion issue was rectified yesterday via a replacement stopper arriving (eventually)as well as a free item they had included. I'm now keen to try more items from them to see how it goes as it appears they do have a caring customer service but I do hope they improve because all their reviews on their site are positive despite some products not necessarily meeting the expectations

The weighted blanket was rubbish, fell off the bed, every single pocket could be felt individually, it wasn't at all comfortable. I stuck.with it for ages but it didn't improve, I left it too long to return which was fair enough but then they told me it was "too late" for me to leave a review on their website. Which explains why everything has five stars and there is only about 20 reviews.
This is basically false advertising to claim all their stuff is five stars when it quite clearly isn't. Shame on them.

The items have been great and been a great response...communication has been good and any issues have been resolved very quickly..

Purchased a child's puzzle from Sensetoys, part of Sensory Direct at 50% of the price of other retailors plus 10% off for being a new customer. Their communication was exceptional and it arrived well packaged after only 2 days with just the standard shipping chosen. I can honestly say that this retailer is legit and goes above and beyond many others.

Customer service is brilliant.
I had not received any details about my parcel being delivered as Fedex didn’t leave a delivery note. It was sent back to sensory direct so I called and asked as to what I can do. They are re sending the order today and I don’t need to wait for them to receive my items back. Super helpful. Will always use this company for anything sensory x

The product quality of the weighted blanket is outstanding. Also great service and arrived early. One very happy 11 year old. Thanks.

I'm lost for words. Rubbish. The spring is so tight its a struggle to open them every single time. The ear covers don't stay in position and spin, back to closed. I trapped my little finger trying to open them.
Don't buy. Cheap. Also charged £5.95 postage for what I believed was signed for postage but parcel just left on door step. I was going to return these but when you read the return process its too expensive to choose recorded etc.

At first I was skeptical. How could this hoodie be weighted but look unnoticeable? It arrived quicker than expected and was much better than I first thought. The fact that you can take the weights out to wash the hoodie is amazing and the fact that it’s made for adults as well is fantastic. Most products in terms of sensory stuff is usually for kids only so being a adult who’s autistic i was happy to see sensory direct was child and adult inclusive.

I placed an order which cost £143.99 but after I completed the order I was unsure of the delivery date, who would be delivering it i.e. Royal Mail, DPD etc.. or even that my order had gone through, as there is no confirmation that it was received. No pictures or even details of my order.
I Tried calling them several times but no one answered and was only able to leave voicemail. So unprofessional. I'm not impressed.
I was not contacted back and I was left wishing I'd gone elsewhere.

Utterly unprofessional - we received the home visual cards for my son in a Tesco freezing bag. Where is the packaging?

Fantastic service. Ordered on Monday morning. Received a courtesy call on Wednesday to say there was a slight delay and it would be delivered next week. Received ab email yesterday to say it had been shipped, and arrived this morning. So pleased with the item and the excellent customer service. Highly recommend and would definitely use again.

I ordered a neck weight for myself as an autistic adult. Gosh I am so pleased with this I felt it important to write a review. It's helping my so much. Its great design and feels lovely. Love the extra touch of a little piece of smooth ribbon like material at one end, a great addition for stimming when needed. I ordered a eye weight too and although I feel it would be better for me to have a bit more weight, that's personal preference. but it really helps me to lay it over my fore head and the large neck on across my torso when I am laying down and its absolutely amazing and de stressing me and giving me that sensory deep pressure feedback I need. I use the neck wrap by putting it over my shoulders but not across my actual neck as the weight would hurt me personally so I position it across both shoulders. wow. amazing. I have also used it on my lap when needed. Thanks for these products. really pleased.

I was a bit dubious having read the other reviews but actually really pleased. Ordered a sensory tub full of bits and pieces for my autistic son and it arrived within 2 days. 🙂

AVOID!! sent damaged items and when I asked for a refund they said no as i had left a bad review in the past. never used them and never left a review. Trading standards are aware.

I would have happily given minus stars, if that was an option. These people are there to rip you out. I got an item based on its description which said suitable for 3-10 age and hold up to weight 10-70 kgs. I ordered it for then 8 year old child. She wouldn't fit in that though she was very petite and weighing only 20kgs or so. I repeatedly asked and tried to return the item. No one responded my query. Tried calling the answer machine would say 'We are busy due to Christmas' this was in Feb!! what a joke. Disgusting service and horrible people. Remind you I paid £150 for this rubbish thing, which I cant use!! Please DO NOT buy anything from them.

Sent our items without the parts provided,.when we contacted sensory direct we were told they couldn’t help us as they didn’t sell the parts separate,..user manual clearly stated which parts should come with item,.was a Christmas present we had planned to have it set up for Christmas morning which we couldn’t do,,.sensory direct we’re no help at all

I had a really excellent experience with Sensory Direct. When I was placing my order online I made a mistake - however I was able to ring customer service who were very responsive and fixed it immediately.
The quality of the product was very good and it was delivered quickly. Will definitely use them again.

My 9 week old daughter absolutely loves the sensory silicone lights we brought from here!