Já fiz várias cruzeiros, tendo feito a reserva em vários operadores. A seascanner.com é a melhor agência de viagens online com que já trabalhei, pois possuem um nível de atenção ao cliente bastante e... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The company offers a reliable service at a competitve price. Booked through seascanner more than once, they never disappoint. The aftersales team are also on the ball replying almost instantly to a... Se mere
We have used Seascanner a number of times now and it's always been easy....Until you need help! We tried multiple times to contact Seascanner over an entire week to no avail. We were away on the holid... Se mere
first time using seascanner great company to use even if you have an issue as i did. Booked wrong cruise realized within 24 hrs told them and with help of shannon and amey managed to get it right wiho... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Seascanner.com is an online travel agency specialized in cruises. It was founded in 2003 and employs around 80 people. The Ahrensburg-based company offers international ocean and river cruises. Every year, the online travel agency counts more than 40,000 satisfied customers.
Kontaktoplysninger
Rathausstr. 14 A, 22926, Ahrensburg, Tyskland
- service@seascanner.com
- www.seascanner.com
4,6
Fremragende
324 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent, professional service
Very helpful, professional and patient service. I had a lot of trouble booking my Easter cruise with AIDA and without Seascanner's help it would not have been possible. I recommend them wholeheartedly!
16. maj 2022
Uopfordret anmeldelse
Besvarelse fra Seascanner.com
Dear Sara,
Thank you very much for your kind words and the 4-star-review.
We are very happy that you are satisfied with our helpful, professional and patient service.
In addition, we would like to thank you for your recommendation. Thank you very much!
Please feel free to get back to us whenever there are any questions or wishes, we are happy to assist.
With kind regards
Your Seascanner.com Team
Very easy and safe to make a booking…
Very easy and safe to make a booking with them.
29. december 2022
Uopfordret anmeldelse
Besvarelse fra Seascanner.com
Dear Joseph,
Thank you very much for your feedback and the 5-star-review.
We are glad that you are satisfied with our service.
Please feel free to get back to us whenever there are any questions or wishes, we are happy to assist.
With kind regards
Your Seascanner.com Team
Excellent service
Seascanner was very easy to use and always by prompt replies by email. Since the cruise's websute was in German, Seescanner made it easy to book as it showed where to choose and click on the German website
3. april 2023
Uopfordret anmeldelse
Besvarelse fra Seascanner.com
Dear Andrew,
Thank you for kind words and your 5-star-review.
We are glad to hear that you are satisfied with our website and that you were able to book easily.
It is a pleasure for us to take care of your booking. Please feel free to contact us whenever there are any questions or wishes, we are more than happy to assist.
With kind regards
Your Seascanner.com team
Good Variety of cruises but with language issues
I liked Variety of cruise deals. I did not like that when booking there was a language difference which proved problematic
31. marts 2023
Uopfordret anmeldelse
Besvarelse fra Seascanner.com
Dear Mr. O’Donnell,
Thank you very much for your rating and your feedback.
We are very happy that you are satisfied with our variety of cruises and deals. It is our pleasure to make sure that you get the best available cruise deal for your chosen voyage.
At the same time, we are sorry to hear that there was a language difference. Although our very own Seascanner.com e-mails and pages are all translated into English, yet some cruise line documents still might only be available in German. Hence if available, depending on the chosen cruise line, we will request the documents for all Seascanner.com bookings in English.
Please feel free to contact us via service@seascanner.com in case we can support you with any translations/explanations as well as for any other questions or wishes.
With kind regards
Your Seascanner.com team
Best price and fast service
I found my cruise very efficiently and with the best price. No hidden costs.
28. marts 2023
Uopfordret anmeldelse
Besvarelse fra Seascanner.com
Dear Mr. Marciniak,
Thank you for kind words and your 5-star-review.
We are glad that you are satisfied with our response time and our prices. Additionally, thank you for being satisfied with the search process on our website.
It is a pleasure for us to take care of your booking. Please feel free to contact us whenever there are any questions or wishes, we are more than happy to assist.
With kind regards
Your Seascanner.com team
option number is: 14840450
Dear Ladies and Gentlemen,
on the link provided in the correspondence, I can't log in with my reservation number and name to make a payment, I'm worried that this will not compromise the deadline in which I have to make a payment?!
Dr. Vl. Kostov MD
28. marts 2023
Uopfordret anmeldelse
Besvarelse fra Seascanner.com
Dear Mr. Kostov,
Thank you for your review and feedback regarding the payment link.
We kindly ask you to contact us regarding the payment process at the following email address: service@seascanner.com
Our staff will then get in contact with you directly and will try to help you solve the issue.
Please feel free to contact us whenever you have any further questions or wishes. We are glad to be at your service.
With kind regards
Your Seascanner.com team
Prompt response with clear answers from…
Prompt response with clear answers from Cristian, which impressed me.
25. marts 2023
Uopfordret anmeldelse
Besvarelse fra Seascanner.com
Dear Akira,
Thank you very much for your feedback and the 5-star-review.
We are glad that you are satisfied with our response time and service. In addition, we would like to thank you for your kind words about Christian. We will forward your positive feedback directly to him.
Please feel free to get back to us whenever there are any questions or wishes, we are happy to assist.
With kind regards
Your Seascanner.com Team
I already orderedn
Plan the entire course of the order in one letter. Many letters, getting mixed up :)))
Everything suited me. I tried to book a Costa Toscana cruise through Cruise Direct - the Americans surprised me - you can't book it for a European
23. marts 2023
Uopfordret anmeldelse
Besvarelse fra Seascanner.com
Dear Kastytis,
Thank you very much for your feedback and the 5-star-review.
We are very happy that you are satisfied with our booking process and your booking with us.
Please feel free to contact us whenever you have any further questions or wishes. We are glad to be at your service.
With kind regards
Your Seascanner.com team
SeaScanner
Prompt, courteous and efficient as always. Cunard Voyage Personaliser should ideally have a language menu.
24. marts 2023
Uopfordret anmeldelse
Besvarelse fra Seascanner.com
Dear Paulb,
Thank you for your positive feedback and the 5-star-rating.
We are glad that you are satisfied with the efficiency and the courtesy of our team. Unfortunately, we have no possibility to change the Cunard Voyage Personaliser as the system is provided by the cruising company. Thank you for your understanding.
Please never hesitate to contact us whenever there are any questions or wishes. We are always at your service and glad to assist.
With kind regards
Your Seascanner.com team
We booked before with your company and…P
We booked before with your company and were hapy with what you did. With this booking we made a good start
22. marts 2023
Uopfordret anmeldelse
Besvarelse fra Seascanner.com
Dear Kasperkampinga,
Thank you for your kind words and the positive review.
We are very happy that you are satisfied with our service. Additionally, we also like to thank you for your loyalty towards us, that is a huge compliment. Our entire team thanks you.
Please feel free to contact us whenever you have any further questions or wishes. We are glad to be at your service.
With kind regards
Your Seascanner.com team
Good Prices
Good Prices. But i have been sending e-mails and no one will respond. Also i need to pay my deposit in 5 days and no help at all. Not even live chat
6. marts 2023
Uopfordret anmeldelse
Besvarelse fra Seascanner.com
Hello Rene,
Thank you very much for your 3-star rating and your honest feedback.
We are happy to read that you are satisfied with the offered prices.
At the same time, we are sorry to hear that there's a reply missing. We will check this within your reservation immediately (thanks for providing the booking number beforehand) and get back to you as soon as possible.
With kind regards
Your Seascanner.com team
The seascanner staff Always responded…
The seascanner staff Always responded promptly to my questions and gave me good advice.
6. marts 2023
Uopfordret anmeldelse
Besvarelse fra Seascanner.com
Dear Woody,
Thank you for your 5-star review and the positive feedback.
We are very happy that you are satisfied with our staff and our answers to your questions.
Please never hesitate to contact us whenever there are any questions or wishes. We are always at your service and glad to assist.
With kind regards
Your Seascanner.com team
Very quick and easy booking process
Very quick and easy booking process. Also got a great price for our cruise.
3. marts 2023
Uopfordret anmeldelse
Besvarelse fra Seascanner.com
Dear Olivia,
Thank you for your feedback and the positive review.
We are very happy about your kind words regarding our booking process and the price of your booked cruise.
It is a pleasure for us to take care of your booking. Please feel free to contact us whenever there are any questions or wishes, we are more than happy to assist.
With kind regards
Your Seascanner.com team
Helpful and very professional
Quick reply to all questions regarding the bookings.
Very helpful and comunicative.
5. marts 2023
Uopfordret anmeldelse
Besvarelse fra Seascanner.com
Dear Francesco,
Thank you for your positive feedback and the 5-star rating.
We are glad that you are satisfied with our replies to your questions.
Please do not hesitate to contact us if you have any questions or wishes, we are more than happy to assist.
With kind regards
Your Seascanner.com team
Very satisfied with the purchase
Very helpful personnel. Quick response to emails Will surely use them again.
27. februar 2023
Uopfordret anmeldelse
Besvarelse fra Seascanner.com
Dear Peter,
Thank you for your kind words and the positiv review.
We are glad that you are satisfied with the efficiency of our team and that you will surely book with us again. We are looking forward to that!
Please feel free to contact us whenever you have any further questions or wishes. We are glad to be at your service.
With kind regards
Your Seascanner.com team
Easy Navigation and quick email support
1] The ease of checking the various cruises by Region, Embarking Port and start dates
2] The excellent dashboard showing the various price points for various state rooms
3] The holding period between selecting a state room and making the first payment.
4] The quick response from the support team for all my questions
16. februar 2023
Uopfordret anmeldelse
Besvarelse fra Seascanner.com
Dear Sandeep,
Thank you very much for your this excellent review and your kind words.
It is a pleasure for us to take care of your booking as well as all requests and your wishes. Please never hesitate to contact us.
With kind regards
Your Seacanner.com team
Very clear informations and prompt…
Very clear informations and prompt answers on my e-mails.
11. februar 2023
Uopfordret anmeldelse
Besvarelse fra Seascanner.com
Dear Miran,
Thank you for your positive feedback and our 5-star rating.
We are very grateful for your kind words about our service.
We are always happy to assist you with your future travel plans. Please feel free to contact us for any questions or wishes
With kind regards
Your Seascanner.com team
Very courteous and patient staff
Very courteous and patient staff. Resolved successfully two independent Transatlantic bookings on Queen Mary 2. Where two separate optional booking deadlines had to be confirmed before either one could be booked by me. A bit stressful with different staff dealing with coordinating bookings, but this is understandable with a twenty four seven service.
13. februar 2023
Uopfordret anmeldelse
Besvarelse fra Seascanner.com
Dear Alan,
Thank you for your feedback and the positive review.
We are happy about your kind words regarding our staff. Thank you very much!
In addition, we would like to thank you for your feedback regarding the coordination of your bookings by different staff members. However, as you have already written, with our opening hours it is not possible that only one particular staff member is always responsible for you.
It is a pleasure for us to take care of your bookings. Please feel free to contact us whenever there are any questions or wishes, we are more than happy to assist.
With kind regards
Your Seascanner.com team
Great communication
Great communication. Anwers to all my queries
4. november 2022
Uopfordret anmeldelse
Besvarelse fra Seascanner.com
Dear Michelle,
Thank you for your kind words and the 5-star-review.
We are glad to read that you are happy with our communication and our responses to your queries.
Please never hesitate to contact us whenever there are any questions or wishes. We are always at your service and glad to assist.
With kind regards
Your Seascanner.com team
We are very happy with the booking process …
We are very happy with the booking process. Quick response and great help. Laura-Rabea Schultze was very helpful, so pleased with her.
We have booked with them before and that was a bit challenging because a new/different person replied to our email every time we sent a question. They have improved, will definitely book with them again.
7. februar 2023
Uopfordret anmeldelse
Besvarelse fra Seascanner.com
Dear Dine-May,
Thank you very much for your feedback and the 5-star-review.
We are glad that you are satisfied with the booking process and that we could improve compared to your last booking with us.
In addition, we would like to thank you for your kind words about Laura-Rabea Schultze. We will forward your positive feedback directly to her.
It is a pleasure for us to take care of your booking. Please feel free to contact us whenever there are any questions or wishes, we are more than happy to assist.
With kind regards
Your Seascanner.com team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.