Já fiz várias cruzeiros, tendo feito a reserva em vários operadores. A seascanner.com é a melhor agência de viagens online com que já trabalhei, pois possuem um nível de atenção ao cliente bastante e... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The company offers a reliable service at a competitve price. Booked through seascanner more than once, they never disappoint. The aftersales team are also on the ball replying almost instantly to a... Se mere
We have used Seascanner a number of times now and it's always been easy....Until you need help! We tried multiple times to contact Seascanner over an entire week to no avail. We were away on the holid... Se mere
first time using seascanner great company to use even if you have an issue as i did. Booked wrong cruise realized within 24 hrs told them and with help of shannon and amey managed to get it right wiho... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Seascanner.com is an online travel agency specialized in cruises. It was founded in 2003 and employs around 80 people. The Ahrensburg-based company offers international ocean and river cruises. Every year, the online travel agency counts more than 40,000 satisfied customers.
Kontaktoplysninger
Rathausstr. 14 A, 22926, Ahrensburg, Tyskland
- service@seascanner.com
- www.seascanner.com
4,6
Fremragende
324 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I love everything on seascanner
I love everything on seascanner. All of my cruises were booking with them. The booking process is very easy, they support very well every request. Thanks for your best service!
24. oktober 2024
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Besvarelse fra Seascanner.com
Dear Doan,
Thank you very much for your feedback and the 5-star rating.
We are pleased to hear that you book all your cruises with us and that you are satisfied with our customer service.
It is a pleasure for us to take care of your bookings. Please feel free to contact us whenever there are any questions or wishes.
With kind regards
Your Seascanner.com team
Handled Effectively with Efficiency
This is the second time I have booked with Sea Scanner and It has to be said I am not a big fan of email communications especially when you deem your query as complex issue.
However my experience with this mode of communication was a great one which was handled with care and efficiency and the process went seamlessly.
Joanne who dealt with query for most part put my mind at ease reassuring that the issue would be resolved whenever it suited me. She gave updates on the progress regardless if I asked for it or not
Planning a cruise for multiple people and for unforseen reasons. Individualshaving to cancel is a stressful task, especially when it creates issues within the dynamics of your group.
However the handling of the situation was effective and brought to a conclusion with the help of Liz in the absence of Joanne
Many Thanks Ladies
18. oktober 2024
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Besvarelse fra Seascanner.com
Dear Winston,
Thank you for taking the time to leave us a 5* review and your positive feedback.
We are delighted to hear that our customer service team was able to help you with your questions/issues.
Please always feel free to get back to us whenever there are any questions or wishes. We are always gladly at your service.
With kind regards
Your Seascanner.com team
Seascanner referred me to a German MSC…
Seascanner referred me to a German MSC website. I do not know German and I am having great difficulty in understanding its content. Cannot Seascanner at least refer me to an English Website? Otherwise, the service is good. Language is a big problem. Refer us to an English website, please.
29. september 2024
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Besvarelse fra Seascanner.com
Dear Carmel,
Thank you for your review and your honest feedback.
Seascanner.com is an online travel agency specialized in cruises (river and ocean) and based in Ahrensburg, Germany. Every year, we count more than 40,000 satisfied customers.
We absolutely understand your comment about the language and are sorry to hear that there was a language difficulty. Although our very own Seascanner.com e-mails and pages are all translated into English, yet some cruise line documents/websites still might only be available in German. Hence if available, depending on the chosen cruise line, we will request the documents for all Seascanner.com bookings in English.
Please feel free to contact us via service@seascanner.com in case we can support you with any translations/explanations as well as for any other questions or wishes.
With kind regards
Your Seascanner.com team
Its the second time we book with…
Its the second time we book with seascanner, the first time we were very pleased with the communication and wa are sure we will have the same experience this coming summer
25. september 2024
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Besvarelse fra Seascanner.com
Dear Stella,
Thank you very much for your feedback and the 5-star rating.
We appreciate your kind words about the communication.
In addition, we would also like to thank you for your loyalty. We are very grateful that you would like to book with us again this coming summer.
Please feel free to contact us for any questions or wishes, we are more than happy to assist you.
With kind regards
Your Seascanner.com team
Besvarelse fra Seascanner.com
Dear Mark,
Thank you for taking the time to leave us a 5-star review, we appreciate your positive feedback.
We are very pleased that you are satisfied with our efficiency and that our service was helpful to you.
It is a pleasure for us to take care of your bookings. Please feel free to contact us whenever there are any questions or wishes.
With kind regards
Your Seascanner.com team
Perfect!
It wasn’t my first time with you and everything was just perfect!
23. september 2024
Uopfordret anmeldelse
Besvarelse fra Seascanner.com
Dear Katerina,
Thank you very much for your 5-star rating and your kind words.
We are happy to read that you are happy with our service.
In addition, we would also like to thank you for your loyalty. We are very grateful that you have been booking with us repeatedly.
Please always feel free to get back to us whenever there are any questions or wishes. We are always gladly at your service.
With kind regards
Your Seascanner.com team
Top class efficient service.
19. september 2024
Uopfordret anmeldelse
Besvarelse fra Seascanner.com
Dear customer,
Thank you very much for your feedback and the 5-star rating.
We are very grateful for your kind words about our service.
It is a pleasure for us to take care of your bookings. Please feel free to contact us whenever there are any questions or wishes.
With kind regards
Your Seascanner.com team
Brilliant Customer Service (LIZ)
I booked my 60th birthday through sea scanner and had a few problems with cabins. I needed a shower rather than a bath as have trouble getting into a bath due to my disability. I assumed my room had a shower, not a shower within a bath.
Liz was so helpful trying to sort out my problems. MSc the cruise company were not very helpful. Even though Liz was not getting much joy with MSc due to their inflexible terms and conditions, she did not give up.
Finally today I got a message from MSc saying my room had been sorted with a shower and a room near a lift. I can’t thank Liz enough. She’s a star. I would certainly recommend Sea scanner. Liz is a credit to customer service. Thank you Liz.
17. september 2024
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Besvarelse fra Seascanner.com
Hi Mark,
Thank you very much for your 5-star-rating and your kind words.
We are very happy that you are satisfied with our customer service and especially with Liz. Great that everything could be sorted out!
Please always feel free to reach out to us whenever there any questions or wishes. We are gladly at your service.
With kind regards
Your Seascanner.com team
Very easy to use
Very easy to use, very good service, quick to answer
9. september 2024
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Besvarelse fra Seascanner.com
Hi Alpa,
Thank you very much for the 5-star-rating and your kind words. We are very happy that you are satisfied with our service!
Please always feel free to reach out to us whenever there any questions or wishes. We are gladly at your service.
With kind regards
Your Seascanner.com team
Clear instructions
Clear instructions. Easy to navigate the site.
27. august 2024
Uopfordret anmeldelse
Besvarelse fra Seascanner.com
Dear Alex,
Thank you very much for the 5-star review and your kind words.
We are very pleased that you are satisfied with our website and that it easy for you to navigate.
Please feel free to contact us for any questions or wishes, we are more than happy to assist you.
With kind regards
Your Seascanner.com team
Only Cruise Agent we trust
We have been searching around for various cruises and dates to suit the limited time for a cruise that we have. With Seascanners help we were able to find the cruise we wanted, maybe not the longest but one that suited the dated we had available. Easy search, informative and best prices and offers.
22. august 2024
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Besvarelse fra Seascanner.com
Dear John,
Thank you for taking the time to leave us a 5-star review, we appreciate your positive feedback.
We are very grateful for your kind words about the search on our website. In addition, we are happy that you are satisfied with the prices and offers.
Please always feel free to get back to us whenever there are any questions or wishes. We are always gladly at your service.
With kind regards
Your Seascanner.com team
It was easy and quick
23. juli 2024
Uopfordret anmeldelse
Besvarelse fra Seascanner.com
Dear Lidia,
Thank you very much for your feedback and the 5-star rating.
We are delighted to read that you had a great booking experience.
It is a pleasure for us to take care of your bookings. Please feel free to contact us whenever there are any questions or wishes.
With kind regards
Your Seascanner.com team
Amazing web site, deals and customer service.
I have just booked a winter cruise, the first cruise via seascanner. Their web site and filters are amazingly helpful and so easy to navigate, and they offer cruises with many of the top cruise lines. The offer I found on seascanner for an MSC cruise was much cheaper than booking direct with MSC, I believe they had an exclusive offer so I saved around €900 for a 3 person cruise which has paid for our drinks package and more! Their support staff are also amazing, very quick to reply, clear and concise replies, polite and willing to help in any way they can. Definitely a 5* experience, thank you for everything! Angela P, Cyprus
21. august 2024
Uopfordret anmeldelse
Besvarelse fra Seascanner.com
Dear Angela,
Thank you very much for the 5-star rating and your detailed review.
We are very grateful for your kind words about our website, the offers and our staff.
Our entire team wishes you a wonderful time of anticipation for your cruise. Should you have any questions or requests, please do not hesitate to contact us.
With kind regards
Your Seascanner.com team
At the first
At the first, i was not sure about seascanner website. I had questions and send. I was very surprised, that i have got answers very quickly and very clear! It helped me book my first cruise! I am very thankfull to the people, who work there!
9. august 2024
Uopfordret anmeldelse
Besvarelse fra Seascanner.com
Hi Ausra,
Thank you very much for your 5-star-rating and your kind words about our service.
We are very happy that we were able to support you with your request and that you have booked your very first cruise. This is amazing and we hope that you will have a great time aboard and enjoy every second of the cruise!
Please always feel free to reach out to us whenever there any questions or wishes. We are gladly at your service.
With kind regards
Your Seascanner.com
Very good booking experience
Easy to use website, good prices, very fast response when i chose my booking and to confirm.
31. juli 2024
Uopfordret anmeldelse
Besvarelse fra Seascanner.com
Hi Sabienne,
Thank you very much for your 5-star-rating and your kind words.
We are very happy that you are satisfied with our website as well as our service response times.
Please always feel free to reach out to us whenever there any questions or wishes. We are gladly at your service.
With kind regards
Your Seascanner.com
Aida ship booking
Your website helped me a lot to book an Aida ship as we don't know German language.
19. juli 2024
Uopfordret anmeldelse
Besvarelse fra Seascanner.com
Dear Milena,
Thank you very much for the 5-star review and your kind words.
We are very pleased that you are satisfied with our website and that it was helpful with your booking.
Please feel free to contact us for any questions or wishes, we are more than happy to assist you.
With kind regards
Your Seascanner.com team
Merci spécialement à Kay !
Merci spécialement à Kay qui s'est occupé de notre dossier, chez Seascanner.com
Il a été très professionnel, très agréable et amical.
Notre voyage s'est déroulé parfaitement. Nous recommandons chaleureusement Seascanner.com
20. juli 2024
Uopfordret anmeldelse
Besvarelse fra Seascanner.com
Dear Kara,
Thank you very much for your review and the 5-star rating.
We are happy to hear that you are satisfied with our customer service, especially Kay. We will forward your nice words to him.
Please feel free to contact us for any questions or wishes, we are more than happy to assist you.
With kind regards
Your Seascanner.com team
Wonderful service, we were happy to book through Seascanner
Wonderful service, fast and easy, very helpful staff
13. juli 2024
Uopfordret anmeldelse
Besvarelse fra Seascanner.com
Dear Paulina,
Thank you very much for your review and the 5-star rating.
We are very pleased that you are satisfied with our service and staff.
Please feel free to contact us for any questions or wishes, we are more than happy to assist you.
With kind regards
Your Seascanner.com team
5 Star ⭐️ Team member Shannon has…
5 Star ⭐️ Team member Shannon has absolutely excelled in her customer service today. Going above and beyond to help with a technical problem on our booking and find a solution to our problem. Such a credit to the company, very helpful and professional that’s why we always book lots of cruises with them!
1. juli 2024
Uopfordret anmeldelse
Besvarelse fra Seascanner.com
Dear Michelle,
Thank you for taking the time to leave us a 5* review, we appreciate your positive feedback.
We are delighted to hear that you had a great booking experience and you like to book with us. Thank you for your loyalty.
It is a pleasure for us to take care of your bookings. Please feel free to contact us whenever there are any questions or wishes.
With kind regards
Your Seascanner.com team
Great customer service
Great customer service! Responded to all my questions (I had many!!) and responded rapidly and in a good manner! I have been making bookings with them for many years!
25. juni 2024
Uopfordret anmeldelse
Besvarelse fra Seascanner.com
Dear Theodora,
Thank you very much for your review and the 5-star rating.
We appreciate your kind words about our customer service, the answers to your questions and our response time.
In addition, we would also like to thank you for your loyalty. We are very grateful that you have been booking with us for many years.
It is a pleasure for us to take care of your bookings. Please feel free to contact us whenever there are any questions or wishes.
With kind regards
Your Seascanner.com team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.