25 waldegrave so happy with the men that delivered they was so perlight and excellent work thank you

Buying a sofa and armchair is my first experience of ScS. I wouldn't hesitate to buy from them again. From going into store and benefitting from Adam's customer service, to calling Customer Services with an enquiry who were polite and helpful, through to the delivery of my furniture today by the friendly and professional team of Alex and Josh, it's been a great experience. Thank you ScS.

18 months ago I bought a carpet from the Basildon store of SCS Apparently since then they have stopped selling carpets . It wasn’t a cheap carpet £1500 but it looks terrible where it’s been walked on the pile looks flat and matted like a really old shag pile. We never wear shoes indoors and vacuum it twice at least a week , customer service are ignoring me . I’ve emailed them twice with no response and sent photos . I’m disgusted! I know there’s a warranty but have no details . They are great at taking your money but when something is wrong they ignore you . I would never buy anything from them again ! Avoid like the plague .
Update I received a call about this . Apparently the manufacturer only gives a warranty for 12 months so there’s nothing they can do do . I should have complained earlier! The guarantee shown on the sample in the showroom was certainly for way longer than 1 year or I would NEVER HAVE CHOSEN IT . I will be contacting trading standards as this carpet is not fit for purpose . It should come with a warning .this carpet is for show only . Do not walk on it . If you do it will look awful and we won’t do anything about it. It’s on the floor how can I avoid walking on it?

A good experience of purchasing and delivery of sofas and armchairs. All went smoothly.

After the false start from Luton on the Friday when the goods should have been delivered. The team on Friday was early fast and efficient. Very happy

Store staff were very helpful in choosing furniture and material. With delivery the two lads that delivered were very respectful of our property, taking their shoes off, were polite and helpful asking where we would like furniture situated. Very pleased with service provided.

Kept informed from order to delivery all the way . Accurate information allowed us use of our old suite ,and we were able to remove same day before delivery . £ guys who deliverd were superb in handling large leather suite into place . Removed al packageing /plastic / carboard, and left house just as they found it , total satisfaction . B&J Myers .Essex

Very satisfied

Fast,efficient, and a nice delivery team to boot.

From first walking into the showroom to delivery everything was great. Easy purchase and delivery. Great communication.

Fantastic service from Peter and Vlad from MDA respectful professional and polite. Highly recommend!

Delivery guys were great

Delivery was excuted brilliantly and the sofa was placed in our front room with no problems. It wasn't easy but the two men were excellent. They cleaned up all the packing.
Both delivery men were polite and helpful.

Amazing delivery.

Constant update on delivery time, prompt, very friendly and helpful.

Delivered, installed quickly, delivered without damage to the furniture, house or entrance.
No rubbish left behind.

Service above and beyond, I couldn’t ask for any more.

Thank you so much, brilliant team.
Darren.

3 very capable men; Simon, Chris and Bob. Able to track. Phone call advising of expected time. Good set up.

Shocking experience at my local store at Basildon. Bought a sofa and a rug, all good with the sofa, however the rug was not right for me and it was so thin, I couldn’t even try and hoover it, I rolled it straight up again never using it and ready to return it the week later after work, (7 days) however when I asked to return it the Basildon Shop said I couldn’t. It cost me £280.- . So therefore I strongly recommend not to buy any rugs from SCS. Get them from IKEA instead at a fraction of the price and they happily take it back if it’s not suitable. Needless to say I won’t be using SCS again, and with this attitude and customer service in this marketplace , good luck to them . Not. At least St Luke’s Hospice will be ready to receive it and I’ll stick to my old/current IKEA rug.

My sofa finally arrived, unbelievably comfortable, better than I remember from a showroom. Excellent delivery - tracking provided and constantly updated, the team was brilliant: quick , efficient and hassle free Thank you!

Absolutely amazing delivery! I was really worried my sofa would not fit but Bonaci and Bakalov managed to get it in with ease. Super friendly and professional- thank you!

Excellent delivery experience.
Notified a few days in advance, received confirmation of delivery on the morning, along with the time slot. Team arrived on time, delivered and positioned the furniture, then tested that everything worked. Excellent service.

The delivery drivers were friendly and polite and worked quickly and efficiently