Mark was a very patient and professional salesman. He wasn’t at all pushy and made the whole experience very calm and informative. I visited three times unsure whether to move to hybrid as new to me a... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
What a real pleasure and great experience it was to deal with Nick at Mercedes sandown. He was / is extremely knowledgeable about the vehicle features I purchased and let me take an unhurried test dri... Se mere
Virksomheden har svaret
I would like to thank the Guildford branch for making my experience seamless and all credit goes to Katie who went above and beyond to make our purchase go through. Highly recommend this showroom for... Se mere
Virksomheden har svaret
We were extremely pleased with the service received from Connor when we purchased our Mercedes earlier this year. He was very helpful throughout. Disappointed to hear that he has now left Sandown as... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Sandown Group are proud representatives of the prestigious Mercedes-Benz brand. Our modern and well-equipped retailers spread across the South Coast of England, with locations in Basingstoke, Dorchester, Epsom, Farnborough, Guildford, Hindhead, Newbury, Poole and Salisbury.
Kontaktoplysninger
4,8
Fremragende
7 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent service from Sandown…
Excellent service from Sandown Guildford! Special thanks to Cheyan Hayward, Used Car Sales Executive, for making the whole experience smooth and stress-free. The customer service was outstanding from start to finish, and I felt well looked after throughout the process. Highly recommended! 🚗👏
21. august 2026
Besvarelse fra Sandown Group
Thank you for your fantastic review! We are delighted to hear that you received excellent service from our team at Sandown Guildford. It's especially wonderful to know that Cheyan made your experience smooth, stress-free, and enjoyable from start to finish. Providing outstanding customer care is something we pride ourselves on, and we're pleased that you felt well looked after throughout the process. Thank you for your recommendation, and we hope you enjoy every mile in your new car. We look forward to welcoming you back in the future!
Kind regards,
The Sandown Guildford Team
Sandown Group Review
Sandown Group Review
Great experience with Sandown Group from start to finish. The service was professional, efficient and friendly, with excellent customer service throughout. A special thank you to Callum, who was extremely helpful, professional and made the whole process smooth and straightforward. Highly recommended!
20. august 2026
Besvarelse fra Sandown Group
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you had a great experience with Sandown Group and that the service you received was professional, efficient, and friendly throughout. Providing excellent customer service is something we pride ourselves on, so it's fantastic to know this was reflected in your experience.
A special thank you for recognising Callum's efforts. We will be sure to pass on your kind comments to him. He will be pleased to hear that his professionalism and support helped make the process smooth and straightforward for you.
We truly appreciate your recommendation and look forward to welcoming you again in the future.
Joe and Callum have been amazing
Joe and Callum have been amazing, straight forward and very honest. Which made us confident to give them another order to purchase another Mercedes from them, straight away
19. august 2026
Besvarelse fra Sandown Group
Thank you for your fantastic review.
We're delighted to hear that Joe and Callum provided such an amazing experience. Honesty, transparency, and straightforward communication are values we pride ourselves on, so it's wonderful to know this gave you the confidence to place another order with us so quickly.
There is no greater compliment than a returning customer, and we're thrilled that your experience was positive enough for you to choose another Mercedes-Benz with us straight away.
We'll be sure to pass on your kind words to Joe and Callum. Thank you for your continued trust and support, and we look forward to helping you enjoy your new Mercedes-Benz.
5* Mercedes Dealer
The purchase of my new car ran smooth from start to finish. Wasn’t kept there for hours on end like I have when purchasing previous cars over the years. I dealt with Geoff Wilson from start to finish, his customer service was 5* and he was very informative in all aspects of Mercedes cars, products and services they offer.
A complete stress free purchase fulfilled very quickly too. One very happy customer.
21. august 2026
Besvarelse fra Sandown Group
Thank you for taking the time to share your experience.
We're delighted to hear that the purchase of your new car was smooth and efficient from start to finish. We understand that buying a car can sometimes be a lengthy process, so it's great to know that everything was completed quickly and stress-free for you.
Geoff will be thrilled to receive your kind feedback. His knowledge of Mercedes-Benz vehicles, products, and services, combined with his commitment to outstanding customer care, makes him a valued member of the team. We're pleased he was able to guide you through the entire journey and provide the information and support you needed.
Thank you for choosing us, and congratulations on your new car. We wish you many happy miles ahead and look forward to welcoming you back in the future.
Besvarelse fra Sandown Group
Thank you for your wonderful feedback.
We're delighted to hear that Greg provided a fantastic experience from start to finish. Delivering excellent customer service throughout the entire journey is what we strive for, and we're pleased that Greg made such a positive impression.
We'll be sure to pass on your kind comments to him. Thank you for choosing us, and we hope to welcome you back again in the future.
Very good place to buy a very good car…
Very good place to buy a very good car from!
Thank you to Ena , who I first spoke to , Katie and Kyle.
Never felt pressured , was given the space and time I needed and even allowed me to change my px car.
Katie was an absolute treasure with helpful advise regarding taxing the car and how to operate the many
Gadgets within. The car itself is fabulous and wasn’t well priced…
Thank you all
Terry T
21. august 2026
Uopfordret anmeldelse
Besvarelse fra Sandown Group
Thank you, Terry, for your fantastic review.
We're delighted to hear that Ena, Katie, and Kyle made your car-buying experience such a positive one. Providing a relaxed, pressure-free environment is very important to us, so it's wonderful to know you felt supported throughout the process, including with the change to your part exchange vehicle.
Katie will be especially pleased to hear your kind words. We're glad her advice on taxing the car and helping you get familiar with all its features made the handover even smoother.
Most importantly, we're thrilled that you're loving your new car! Thank you for choosing us and for taking the time to share your experience. We wish you many happy miles ahead and look forward to welcoming you back in the future.
Mercedes EQE from Cheyan
Bought a Mercedes EQE from Cheyan at this dealership. She was professional and the deal was hassle free. The car was well presented and as described on their website. This is the 3rd Mercedes I have now had from this group. 2 from Basingstoke and this most recent one from Guildford. Thoroughly recommend!
20. august 2026
Uopfordret anmeldelse
Besvarelse fra Sandown Group
Thank you for your continued loyalty and for choosing us for your third Mercedes-Benz. We're delighted to hear that Cheyan provided a professional, hassle-free experience and that your EQE was presented exactly as expected.
It's wonderful to know that you've had positive experiences with both our Basingstoke and Guildford teams over the years. Your recommendation means a great deal to us, and we'll be sure to share your kind comments with Cheyan and the wider team.
We hope you enjoy every mile in your new EQE, and we look forward to welcoming you back again in the future.
The professional service
The professional service, guidance and friendliness was exemplary. I felt , at all times, in control, but expertly assisted by the Mercedes agent.I would recommend this dealership without hesitation.
The agent, Ziggy, was an extremely pleasant and helpful guy. A great experience.
19. august 2026
Uopfordret anmeldelse
Besvarelse fra Sandown Group
Thank you for taking the time to share such wonderful feedback. We're delighted to hear that you found our service professional, friendly, and supportive throughout your journey. It's especially rewarding to know that you felt in control at every stage while benefiting from expert guidance. Ziggy will be thrilled to hear your kind words and recognition of his helpful and approachable service. Thank you for your recommendation, and we look forward to welcoming you back in the future.
Fantastic experience from start to…
Fantastic experience from start to finish from Tommy
15. august 2026
Besvarelse fra Sandown Group
Thank you for your wonderful feedback. We're delighted to hear you had a fantastic experience from start to finish. Tommy will be thrilled to know he made such a positive impression. We truly appreciate your support and look forward to helping you again in the future.
Sundown Guildford Omoda
Had fantastic service from Connie at Guildford. She was so friendly and very professional. She kept me fully updated throughout my time there. Nothing seemed to much trouble for her. She is an asset to your company and should be commended for her customer care. Thank you
19. august 2026
Uopfordret anmeldelse
Besvarelse fra Sandown Group
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that Connie provided you with fantastic service. Her friendly, professional approach and commitment to keeping customers informed are qualities we greatly value, and it's wonderful to know she made your experience such a positive one. We'll be sure to share your kind comments with Connie and the team. Thank you again for your recommendation, and we look forward to welcoming you back in the future.
Really friendly and knowledgeable
Really friendly and knowledgeable. No hard sale, great quality cars.
14. august 2026
Besvarelse fra Sandown Group
Thank you for your kind review! We're delighted to hear that you found our team friendly and knowledgeable, and that you appreciated our no-pressure approach. We believe buying a car should be an enjoyable and relaxed experience, so it's great to know that came across. Thank you also for your comments about the quality of our vehicles. We really appreciate your feedback and hope to welcome you back again in the future.
Andrew and David were superb throughout…
Andrew and David were superb throughout the purchase experience - knowledgable, attentive, welcoming - all round A1 customer service! Many thanks!!
14. august 2026
Uopfordret anmeldelse
Besvarelse fra Sandown Group
Thank you so much for your wonderful feedback! We're delighted to hear that Andrew and David made such a positive impression throughout your purchase experience. Providing knowledgeable, attentive, and welcoming service is exactly what we strive for, and it's fantastic to know they delivered an A1 experience for you. We'll be sure to pass your kind comments on to both Andrew and David. Thank you for choosing us, and we hope to assist you again in the future.
Had my car serviced and mot at this…
Had my car serviced and mot at this garage the sales assistant Marvin was absolutely fantastic jested me updated from start to finish absolute credit to the team and a brilliant guy
Thank you for all your help Marvin was a pleasure doing business with you
My car is a Vauxhall crossland
17. august 2026
Uopfordret anmeldelse
Besvarelse fra Sandown Group
Thank you so much for your wonderful feedback!
We're delighted to hear that Marvin provided such fantastic service throughout your Vauxhall Crossland's service and MOT. Keeping our customers informed every step of the way is something we pride ourselves on, and it's great to know that Marvin made the whole experience a positive one for you.
We will be sure to pass on your kind words to Marvin and the team. He'll be thrilled to hear that his efforts were appreciated.
Great service.
The sales exec made the whole process straight forward which made the experience of purchasing my first Mercedes Benz everything I had hoped and expected from such a prestigious brand.
13. august 2026
Besvarelse fra Sandown Group
Thank you for your fantastic review. We're delighted to hear that your Sales Executive made the process straightforward and enjoyable, and that purchasing your first Mercedes-Benz lived up to the high expectations you had for such a prestigious brand. Congratulations on your new Mercedes-Benz, and thank you for choosing us to be part of this special milestone. We wish you many happy miles ahead and look forward to welcoming you again in the future!
Besvarelse fra Sandown Group
Thank you for your kind feedback! We're delighted to hear that you were pleased with both our staff and the service you received. Your comments mean a lot to the team, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back again in the future.
I had a very good experience with…
I had a very good experience with Mercedes-Benz of Poole. The staff were friendly, professional and helpful throughout the process. Collecting my new car was a lovely experience and everything was well prepared for me. Overall, I’m very happy with my new car and the service I received. Thank you to the team.
14. august 2026
Besvarelse fra Sandown Group
Thank you for your wonderful feedback. We’re delighted to hear that you had such a positive experience with Mercedes-Benz of Poole.
It’s great to know that our team’s friendly, professional, and helpful approach made the process enjoyable from start to finish, and that collecting your new car was a special experience. We always strive to ensure everything is prepared and ready for our customers, so it’s rewarding to hear that this was reflected in your visit.
Congratulations on your new car, and thank you for choosing us. We truly appreciate your kind words and look forward to welcoming you back in the future. Enjoy your new car.🚗✨
Besvarelse fra Sandown Group
Thank you for your kind feedback! We're delighted to hear that you found our staff helpful and had an overall nice experience. We look forward to welcoming you back soon.
Found dealing with Geoff the retailer…
Found dealing with Geoff the retailer satisfying and easy even though I live 140 miles from the dealership it all went very smoothly and I highly recommend.I was honest with them and they were very honest with me regarding the condition of both vehicles drove away a very happy customer.Cannot recommend enough.
H.Temple
14. august 2026
Besvarelse fra Sandown Group
Thank you so much for your fantastic review!
We're delighted to hear that Geoff made the whole experience satisfying and straightforward, especially with you being 140 miles away from the dealership. We pride ourselves on being open and honest with our customers, so it's great to know you felt that transparency throughout the process.
It's wonderful to hear that you drove away happy with both the service and your vehicle. Your recommendation means a great deal to us, and we'll be sure to pass your kind words on to Geoff.
Thank you for choosing us, and we wish you many happy miles ahead! 🚗
What a pleasure dealing with Connor the…
What a pleasure dealing with Connor the sales man and the Sandown group Mercedes , came to show room and was dealt with very quickly, Connor found the car I was looking for and he sorted out some figures for me which I was pleased with. Would definitely come back again for next purchase. Even when my car didn't arrive on time Connor sorted out a loan car for me. Customer service was excellent and a pleasure, Connor made it easy. All staff where helpful when I arrived onsite.
9. august 2026
Besvarelse fra Sandown Group
Thank you so much for your wonderful feedback.
We're delighted to hear that Connor provided such a positive experience and was able to help you find the right car quickly while ensuring the figures worked for you. It's especially pleasing to know that, when there was a delay with your vehicle's arrival, Connor was able to arrange a loan car and keep everything running smoothly.
Your kind words about Connor and the wider Sandown Mercedes-Benz team mean a great deal to us. We pride ourselves on delivering excellent customer service from the moment our customers arrive, and it's fantastic to hear that our team made your journey enjoyable and stress-free.
Thank you for choosing Sandown Mercedes-Benz. We look forward to welcoming you back for your next purchase and assisting you again in the future.
Besvarelse fra Sandown Group
Thank you for taking the time to leave us a review.
We're delighted to hear that you were pleased with the communication throughout your experience. Keeping our customers informed every step of the way is something we pride ourselves on, so it's wonderful to know this made a positive difference.
Thank you for choosing Sandown Mercedes-Benz. We look forward to assisting you again in the future.
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