SANDMARC Anmeldelser 

SANDMARC's products are of high quality. When I requested an extra link for my Apple watch band, they replied immediately and cheerfully accommodated my request. This is evidence of their desire to make it right for their customers which breeds loyalty.
Nice going SANDMARC!!!

Bad customer service! I had to return an unused item and I've contacted the company multiple times to get return instructions, which isn't provided on their website. (This lack of transparency alone is a red flag.) Each response from them was short with a question asking why I wanted to initiate a return. Three emails in and I still have no answers on returns! It seems they're stalling so you'd miss their return window. I will never recommend anyone to shop at this store. Customer service cannot be understated in this day and age.

Nachdem ich Stunden auf der Sandmarc Webseite verbrachte und mir die Produkte genau angesehen habe, machte ich meine Bestellung über etwa 350€, in freudiger Erwartung, bald meine bestellten Produkte zu erhalten. Es ist nicht meine erste Bestellung bei Sandmarc und eigentlich liebe ich ihre Produkte. Bisher hat auch immer alles geklappt. Diesmal jedoch nicht.
Meine VISA wurde abgebucht, die Bestellung per Email bestätigt. Und dann wurde die Bestellung zeitgleich ge-canceled mit Verdacht auf eine betrügerische Aktivität. Keine Erklärung wieso und auch meine VISA-Karte ist nicht zurückgebucht worden. Sandmarc hat also jetzt mein Geld und ich erhalte keine Waren.
DAS GEHT GAR NICHT !!!
Bin mal gespannt wie lange es dauern wird, bis ich eine Erklärung bekomme. Ich kann momentan jedem nur abraten, momentan etwas bei Sandmarc zu bestellen,

Very high quality tripods, love the products, works as expected!

The company merchandise is great. And when our lens handle broken, even without receipt paper, the team try to help and send the new handle to us for free, and it’s international sending, not same country. We highly recommend them 🩷

I bought a 2x lens zoom and a filter. I have to say that if you have got an iPhone 15 pro max like I do, this items are totally useless
I had great expectations but I m really disappointed

AWESOME! Great quality of photos and exactly what I needed!
This saved me hundreds in what would have been a new camera (portable small tele) and a new lens (for the macro).
Also love the carrying cases, which are perfect.
It might be worth mentioning that the cover works with MagSafe ! I can charge through it, and I added a OhSnap handle to it, and its charging through that as well!
Several people already asked me about the lens after they say its mobility in the field and the results.

The customer service was excellent. I had a problem with my order and they were very happy to help me! I bought three products the wide lens for iPhone the pro case and the hybrid filters. All of them are really nice quality products and they really do make a difference on the photos that i take especially in low light conditions (wide lense) . Thanks for everything guys!!!

The quality of these lenses are taking my iPhone photos to the next level.

I purchased a SANDMARC 100mm macro lens for my iPhone and I’m impressed with its quality and out-of-the-box performance. It’s significantly improved the quality of my macro photos. The clip to attach the lens to my phone is very well designed. The protective case is super handy. To top it off, the SANDMARC team provides fast a helpful support to all my inquiries. I highly recommend their products and will return for more

Purchased the Grade 4 Titanium band as Sandmarc seems to be the first to release a higher grade of titanium quality compared to other brands. Despite that I have also asked for an actual test report to show the grade 4 titanium certification and Sandmarc provided accordingly.

Received band had a slight defect, but Sandmarc had sent a replacement over which was really appreciated.

The band itself externally is really of high quality based on first impressions and reflects the same design towards Apple Watch Ultra.

I've had some questions to asked and the SANDMARC TEAM has always been very responsive in getting back to me with my answer within 24 hrs. They are always willing to work with me and make my concerns worked out. I feel they are about good quality product and excellent customer service!

Incredible customer service. Great communication.

I recently experienced a misunderstanding regarding an order I had placed with Sandmarc.
I explained the details to the support team at Sandmarc and they attended to it immediately.
They dispatched a replacement for the attachment I was after and it arrived in just a few days - an international shipment.
i have never experienced this level of courtesy and efficiency with any of my online ordering before.

Schnelle Lieferung. Klasse Ware !
Zum Kundenservice: Beim bestellen Fehler unterlaufen. Kundenservice angeschrieben. Trotz schon versendeter Ware wurde der richtige Artikel schnell nachgeliefert.
Kostenfrei !! Kann Sandmarc ohne wenn und aber empfehlen.

Got the Microscope lens for Christmas, and was very excited to try it out, there is a bit of a learning curve with this lens, as I had expected it to function similar to my macro lens. I quickly learned that you have to touch the lens to the subject to get a clear shot. And the quality is spectacular!! So thrilled with how this lens works! I highly recommend it!

Guys I have actually posted that they have resolved my issue I was having with delivery and because of that I have posted really good comments about it .now they have made a terrible error by giving a old product (variable nd filter )which doesn’t fit either their anamorphic lens or telephoto lens .without knowing that I got it from USA to India and when i checked it they are saying it’s a old product and I have to return the product back to them and they will send a new one .and I have to pay for returning the item to them .is it right to ask the customer to pay for the terrible blunder that these guys make by sending the old product which doesn’t fit their gears .now when I mail them I get no reply .actually they have serious issues with sending the right product at the right time .guys please don’t ask the customers to pay for your blunders and I have ordered them through a different mail id -
Still I didn’t get a proper answer for the questions that I gave .

I am very pleased with my phone case that takes the Macro and Microscope Lenses, they are fantastic. I am having good results and a lot of pleasure from using them.
I am a UK customer and the delivery speed and customer support was the excellent.
I will happily be buying more of their products in the New Year.
John Scott

In November 2023 we spent almost $500 on lenses, two IP14pm cases, and a carry case for the lenses. We are Americans living in Thailand. We ordered the items to be here for Christmas and to be mailed to my daughter’s home in FL where she had a package waiting with needed items to send us. After waiting some time and hearing nothing about the items shipping, I emailed Sandmarc. They tell me the case (lens case I recall), was back ordered and the shipment would be another 1-2 weeks. I told them to please update me and why. They never did. I emailed them again and apparently they got the case, but now a lens was out of stock (because they didn’t have the sense to package what they had of my order and wait for the case) and I would need to wait longer. Not cool and I told them my daughter needed to ship her package NOW to get to our remote location in Thailand so Sandmarc needed to send the items directly to us because of their error and to cover the costs because of their errors. They agreed AND gave us 20% discount. We were happy and looking fwd to the items. We get updated Sandmarc email telling us items were shipped and on their way to the FL address. I email Sandmarc and they tell me that was an error and the items ARE going direct to Thailand address. Cool! So we wait. Later we get email from UPS with tracking data showing the Thai address. Our excitement grows. Even later we get an email expressing the items are almost here and we can pay the almost $150 fees now or when the driver delivers the items.
Wait! What!?!?
Sandmarc NEVER told us we were going to be paying an added fee(s) for these items.
We did NOT order these and have them set to Thailand originally so we were never informed of these fees OR Sandmarc policy on these fees.
No email from Sandmarc was sent telling us we would be paying for these fees.
Sandmarc told us AFTER I told them via email that we could not pay the added fees as it was not in our budget etc.
They offered another 10% discount, but that - again - was not even close to the amount we were being charged to get these items in our hands. I refused.
They - last night - send me a link and screen shot of their policy on import fees etc. AFTER the fact. Making it seem like they think I would know this.
We have lived here a year and always have things mailed to us from US from my daughter and have NEVER encountered these fees for any new or used items.
This company tries, but is inconsistent with their efforts, communication, and fair practices.
I strongly recommend people to avoid purchasing items from them.
We have told them we will refuse shipment when they arrive and they (Sandmarc) has told us nothing.
They have not told us what this will do and I have asked for a full refund on the purchase price when the items return.
We REALLY wanted these and had shopped long and hard doing our research on quality lenses.
In the end - the items may be great, but we won’t ever know because of the poor customer relations and communication on their part.

Edited - we ended up paying the fees because my wife really wanted the items and we worried about what the company would tell us AFTER we returned the items (*even after they were emailed several times).

Second edit- they ended up issuing me a refund for the added fees after I posted this review and not after any emails begging for their help.
We are VERY happy for their help.
Just wish they responded better to their emails.
The chain of emails shows all this data and more, but they waited for this review.
I originally rated them at 1 star and raised that to 3 star. Only three stars because it has been difficult to communicate with them as they don’t seem to review the case data before making decisions and definitely they don’t read back in the emails because they asked me several times what my order number was and it was in the primary email from them SUBJ line.

I have 4 Sandmarc lenses but have not yet used either of then extensively to comment on any one of the lenses. My only complaint is threading the anamorphic lens to the Sandmarc case. The fine threads and shallow depth is difficult to mount the lens. The square back piece on the anamorphic lens should have been larger to get your fingers on to tighten the lens to the case. I wished that Sandmarc had gone for bayonet mount rather than screw mount.