SANDMARC Anmeldelser 

I ordered the 100 mm Macro Lense which arrive pretty quick. It came with the clip and case. I must have ordered the max case for the iPhone 17 instead of the standard iPhone. I wrote explaining the problem to Sandmarc and they responded quickly. I had a new case in route in no time. The customer service is as good as the product - both are exceptional.

Finger weg! Absolute Kundentäuschung. Das Material zum Tragen ist in Ordnung, aber die Farbgebung ist definitiv abweichend. Wir haben ein Titanium Apple Armband in Gold erworben. 209 $+ rund 65 € Einfuhrzoll. Als die Ware kam, war diese mit dem Farbton total abweichend. Lediglich die Connectoren passten zu der goldenen Apple Watch. Es wurde ein PayPal Fall eingerichtet, da der Verkäufer auf Mails überhaupt nicht reagierte. Somit hätte man auch seinen Widerrufsrecht überhaupt nicht ausüben können, weil keine Reaktion erfolgte. Nun wurde über PayPal mitgeteilt, dass Sandmarc das Armband zurücknimmt. Die Portokosten hat der Käufer jedoch selber zu tragen, genauso wie eventuelle Einfuhrzölle.
Laut DHL liegt der Versand bei 25-30 € circa plus einem Einfuhrzoll von ebenfalls um die 60 € (umgerechnet). Somit hätte man um die circa 150/160 € in den Satz gesetzt, um 209 $ wieder zu bekommen.
Ich kann jedem nur von diesem Unternehmen abraten, da der Kundenservice mit absoluter Ignoranz glänzt.
Wenn man Geld verbrennen möchte, ist man hier an der richtigen Adresse. Selbstverständlich gibt das Ganze meine persönliche Meinung wieder.

Also daher nicht nur von den positiven Bewertungen blenden lassen, auch mal die negativen Kommentare lesen.
Dass hätte ich vorher auch tun sollen.

Nie wieder Sandmarc!

5/5. Great experience with Sandmarc. Their customer support was really helpful and quick to reply to all of my questions. After I received my titanium Apple Watch Ultra band, I realized I needed a few extra links, and they sent them to me without any hassle. Excellent service from start to finish. Highly recommended!

Terrible service. Clunky website with Safari changes prices when you checkout and repeats. No phone number customer service. And no one replies to emails

I’ve had an outstanding experience with Sandmarc from beginning to end. The quality of their gear has genuinely impressed me. Every product I’ve purchased has been exceptionally well made, durable, and thoughtfully designed. It’s obvious that a great deal of care goes into creating products that photographers and filmmakers can truly rely on.

What really sets Sandmarc apart, though, is their customer service. While I was extremely happy with the quality of my purchases, I did run into a couple of small issues with a few items. Those situations can often define how you feel about a company, and Sandmarc exceeded every expectation I had. Every customer service representative I spoke with treated me with genuine respect, listened to my concerns, and worked with me to replace the items I needed without making the process difficult or stressful.

Throughout every interaction, they responded quickly, communicated clearly, and made me feel like they truly cared about making things right. I never felt like I was just another order number—they took the time to understand what I needed and made the entire process incredibly easy. That level of professionalism, generosity, and willingness to help is something that’s becoming increasingly rare, and I sincerely appreciated it.

It’s one thing to make high-quality products, but it’s another to stand behind them with customer service that is responsive, understanding, and genuinely committed to taking care of customers. Sandmarc has done both. The combination of exceptional gear and a team that truly values its customers has made me a loyal supporter of the brand.

Thank you to everyone at Sandmarc for not only creating fantastic products but also for making every interaction such a positive experience. I genuinely appreciate all of the help you’ve given me, and I won’t hesitate to recommend Sandmarc to anyone looking for premium gear backed by people who truly care about their customers.

I had a genuinely awful experience dealing with this company and i would recommend that no-one buys something internationally unless you are absolutely certain that it will be for you and no plans to send it back.

After merely asking for some help with returns i was basically advised it was up to me, asked for a return label to help with customs... nope they werent interested and thus it cost me even more to return than it would have had they given once ounce of assistance. I had planned on trying an alternative, but i wouldnt even consider dealing with them again.

Edit in response to Sandmarcs response:

The reason for the review is not because I had to pay for return postage, it is because you completey refused to offer any assistance. I asked for you to create a return label, and then deduct the cost from the refund so that I didnt have to pay import fees to send it back. You were not interested. Awful service!

I had a great experience. Customer service is 5 stars to me. The product is wonderful, but after some use it broke when I dropped my phone and the case became useless. From the moment I sent my first email requesting a replacement, everything went smoothly. Communication was always quick, and I’m very grateful for that. I needed to record my work and, even though the situation was unfortunate and frustrating at the time, I felt heard and supported regarding shipping times and the damaged case. I eventually received the replacement and now I can get back to work.

I’ve been using the Wide Lens for my iPhone 17 Pro, and I absolutely love the depth and perspective it adds to my photos. The results look so impressive that my friends often ask whether the images were actually taken by me or generated by AI!
Beyond the quality of the lens itself, I was equally impressed by SANDMARC's customer service. When I experienced an unexpected issue with my lens, their support team responded quickly and immediately offered a replacement. The entire experience was smooth, friendly, and hassle-free.
It’s rare to find a company that delivers both an outstanding product and exceptional customer service. So I’ve just ordered the Telephoto 2x lens as well—and I’m excited to see what it brings to my iPhone photography! 😊

I contacted SANDMARC recently about a product I purchased from them. I purchased a phone case a while ago, an older case. The new ones are so much better. I went through a bit of a clumsy phase and dropped it multiple times. I threw it out and contacted them about replacing it and their customer service was amazing. They replaced it for me. I intended on buying it. But they were right on it. Emails were answered quickly, not used to that with some other companies. Would highly recommend anyone doing business with them. A++ company in my eyes.

The new SANDMARC app was the final piece of the puzzle for spectacular photos. It is easy to use and understand. It offers important learning points and tips. If you have a lens, you need to try it with the app.

Great products with excellent customer focused support in case something did not went as expected.

Used to make quality products. I own many Sandmarc lenses. Recently upgraded to an iPhone 17 Pro and purchased the Sandmarc case for it. Oh boy... The threads on the case do not accommodate the full depth of threads on Sandmarc lenses, so when you screw them in, they make contact with the phone's lenses and push the whole phone out of the case. This was not an issue with the iPhone 16 Pro case I had. Also the USB port cutout is not even aligned... The quality of their products has decreased severely.

I contacted support to request a refund. They shipped a replacement with duties to be paid by me after I clearly told them I would not accept a replacement with duties unpaid twice. Now they are asking that I pay to ship the original case back with duties covered if I want a refund. I currently have a PayPal claim open against them for this.

I strongly advise against purchasing Sandmarc products.

Great customer service for a Company that really stands by their product. I had an issue with my leather watch band and the company replaced it under warranty.
Absolutely recommend.

I love the band and found out the company has great customer support and backs their product. This tells me they actually care about their customers. Rare and appreciated.

My package is currently being held by customs due to a discrepancy between the commercial invoice and the order confirmation.
I contacted support multiple times over several business days and only received a partial response. I am still waiting for clarification while additional storage fees continue to accumulate and there is a risk of the package being sent back. This has been, and still is, a very frustrating customer experience. I really can’t comprehend how an international company can leave a paying customer in this situation for so long. I would not recommend SANDMARC to anyone.

Update 06/20

The case they provided already cracked without being subjected to any physical impact.
I came back to say that not only is the company's customer support terrible, but the product they sell is just as awful.
The Lens itself is good but without the case I can't really use it.

When I ordered my band it was out of stock, but came back in when Sandmarc said it would. Shipped out quickly and I received in two days. A good company to deal with.

Now about the band. My old watch is a titanium case and band divers watch. I appreciated it for its strength and light weight, and the ability to go through TSA without taking it off! When I ordered my new Ultra 3 watch I was suprised when it came with a rubber band. I tried a few other types of bands but always wanted a Titanium bracelet. I looked on Amazon read many reviews and decided to go with Sandmarc grade 5.

I’m delighted with this band. It was easy to adjust to my wrist and looks and wears fantastic, very secure, befitting a watch at this price point.

Thank you Sandmarc!

The quality of Sandmarc lenses are the best I’ve seen for Smartphones. The clarity and versatility are as good as you can get. And they truly push the limits of smartphone sensors.

I made an error in my order. The quality of service in correcting my error was outstanding!

Very prompt in delivery. I love my purchase. They were very accommodating when I had a problem with my order.