SIRUI Anmeldelser 108

I had an issue with a defective lens sirui 75mm 1.2 , and the support team handled it very well. They arranged a replacement and sent a new unit quickly. Good communication and an effective solution. Thank you for the support.

Awful customer support, they won't talk to you at all unless you specifically purchased from their storefront. I purchased from Amazon but because I bought from "Amazon.com" and not "SIRUI USA" on Amazon, they won't even give me advice on fixing it or buying replacement parts, let alone a warranty.

Amazon's website recommends contacting SIRUI if you run into issues but they will refuse to take any responsibility for defective products.

Review: The Sirui AM-124 is an Entry-Level Game Changer
​As an entry-level photographer, finding the "sweet spot" between professional quality and a budget-friendly price can feel like a mission. After researching dozens of tripods, I finally landed on the Sirui AM-124, and I am so grateful I did.
​Performance & Build
​The first thing that strikes you is the weight. For someone who doesn't want to be weighed down during a long day of shooting, this tripod is awesome. It’s light enough to carry anywhere but feels incredibly sturdy once it’s locked into place. The carbon fiber quality is top-tier, giving me the confidence that my gear is safe without the "overpriced" tag usually associated with high-end tripods.

I recently purchased the 85mm f/1.4 Aurora lens Z mount, but unfortunately, I encountered an autofocus issue that resulted in consistently blurry and out-of-focus images, regardless of the settings used. I contacted Sirui’s customer service team to explain the problem, and they promptly responded with a shipping label to return the defective lens. Within two days, I received a brand-new replacement that is now functioning perfectly. I am thoroughly impressed with Sirui’s exceptional customer service and efficient resolution of the issue. I highly recommend their products based on this experience. Thank you, Sirui!

I bought a set of 24,35 and 50mm Vision Prime lenses for a short film last year and have brought at least one of the lenses on every shoot since. They're lightweight, compact and are tack sharp at T1.4, I just wish the focus ring was the slightest bit stiffer and there was a touch of damping and focus extremes.

Great company. If I were to criticize, I would say the initial response for customer support is a bit delayed, but once you’re in contact, it’s pretty much realtime as email conversations go. Regardless, I’m able to support my family, using their products. I wholeheartedly enjoy using their tools!

Fast communication and a very reliable service. Highly recommended.

Was long lingering to buy the Venus anamorphic E mount set, finally did, and was positively surprised, great lens kit, great blue flairs, exactly as you wish from anamorphic lenses, a really nice box and packaging, and best, it even is sharp on my A7r4, which some oem lenses doesn’t manage. I had one problem, a small damage occurred while shipping, but this was no problem, had a really nice agent via email, and also phone support was so nice, will buy again soon.

Customer support was helpful and the issue with my order got resolved quite fast!

J’ai commandé un Sirui 85mm Aurora F1.4.
Le produit était défectueux, j’ai alors demandé à Sirui un remboursement car je n’avais pas le temps de le changer pour cause d’un départ.
Le service client est catastrophique, j’ai du faire 10 mail en répétant en boucle que je voulais un remboursement du produit et donc que j’avais besoin des instructions de retour.
Ils ont bataillé pour ne pas me les donner.
Ce n’est pas professionnel du tout ! De plus il prenne 60€ pour le retour simplement car l’objectif à été ouvert , les frais de livraison , des frais de retour et des frais d’assurance pour la livraison.

C’est inadmissible une société comme ça !

Delivered fast and everything works as expected. Great experience.

Ich habe eines der "professionellen" Sirui Broadcast-Stative BCT 2203 gekauft und nach knapp über einem Jahr hat der Middle-Spreader plötzlich nicht mehr funktioniert. Das Feststellen ging nicht mehr. Daraufhin habe ich den Support kontaktiert und dieser hat mir dann auch schnell geantwortet und meinte er würde mir einen neuen bestellen. Dies ist fast EIN JAHR her und ich habe immer wieder nachgehakt, aber werde restlos ignoriert. Dann lohnt sich der Aufpreis zu einem Sachtler Stativ allemal. Das geht nicht kaputt und wenn hat man auch einen guten Service. Ich kann das Stativ seit einem Jahr nicht wirklich nutzen. Teurer Staubfänger.

Be very careful if you decide to buy something from the Sirui company! I bought one of their quick release ball heads as a present for my wife. 6 months into it – after hardly being used, it developed 2 problems.
The first, was that the quick release securing screw kept coming loose and the second was that the ball head would intermittently creep down (and yes, the weight was well withing their prescribed limits).

So I contacted Sirui, who replied fairly quickly to say that the solution was to simply tighten the loose screw! Obviously I had been doing this and I could not see how this would cure the ball head creep and I replied to them advising this. Nor could I video the problem as I had no idea when the ball head creep would start!

This was Sirui’s reply “Dear customer,
could you please send us your order ID? Then we could confirm your order details.
And about your problem, we could exchange a new one for you.”

Obviously I thanked them and a day or so later had this other email from them “We will create a return label for you, then please send back the ball head, after we receive the return package, we will send you a replacement asap.”
So, I sent the ball head back – a couple of weeks later, I received a package from them – opened it – and inside was the ORIGINAL ball head I sent them! No note or anything to accompany it.

Contacted Sirui – who said they had ‘repaired’ it, (all they had done was tighten the quick release locking screw which has since come loose, so not really repaired it at all)

Been trying to contact Sirui asking them to keep their promise and they are ignoring my emails – so much for their customer service – my advice – do not use this company at all.

Ordered a lens that they say they had in stock on the webstore that is not. Lying about promised shipping dates and responding to issues more than 24hrs after they're sent. Not what I expected at all. Very disappointing

I purchased 2 lenses from the anamorphic line. Totally different colors. The 24mm is fine, but the 75mm is so yellow I had to edit the footage a lot in post. Which for what I do is not ideal, it made me lose too much time and it makes my workflow suffer. I would not recommend them especially because of the aftersales service. Which is zero. I still get e-mail advertizing but they never answered my complaint e-mails. Terrible. Don't buy for professional use.

great quality of cinema lenses for a great price.

The product is impressive. The Lens arrives in few days and with two filters.
Top!

Purchased two anamorphic lenses and they used Amazon to send my order. The first package came with no lens and instead a package of face masks.
This second one, which was supposed to be a lens, arrived in a tamper-proof sealed box and as soon as I picked it up, I knew there was no lens in here, and I immediately called the police. Two officers were dispatched to my location, and they opened the still sealed tamper-proof tape sealed box to discover yet another package of face masks. I contacted several people at this company and only had the ability to call their US office in Jersey and was told by their employee Anthony that he was trying to help and just really upset with the way his company had been handling this. I heard back from another source offering to let me re-purchase the lens at the price I paid and would provide me a link to make sure it got sent directly by Sirui, but nobody followed through on that when I tried to accept that offering.
It seemed that as soon as they saw the abundance of evidence and the fact that the police were actually the ones that opened up the second box, they started stonewalling me. Look at their reviews on Google. There are people that claim to have gotten rocks.
Now I'm an independent filmmaker that has put out feature films and won over 130 film festival awards, and I'm giving you this advice as somebody involved in the industry: I would stay as far away from this company as possible. I'm literally preparing to file a civil action against them alleging breach of contract, deceptive and fraudulent business practices, negligence, and fraud.
They knew they shut down a production; I provided them with all documentation, pictures, videos, and produced an invoice that clearly showed that all of these lenses were purchased from SIRUI USA and did absolutely nothing to stand behind their products or their sales, stonewalled us, and I made a very bad and costly mistake of putting my trust in what I thought was a product's good name.
The Attorney General's office forced the return of my money, and I was going to win the credit card dispute anyway, but this company was a total failure and clearly demonstrated that they care nothing about the film community, their customers, or their products. One of the worst and most irresponsible companies I've ever dealt with in my 60 years of life.

fast delivery, friendly service, great prices

Their customer service is pretty quick to reply with a helpful, and descriptive answers to questions!