Samuel Windsor Anmeldelser 

I have ordered a pair of shoes on the 6th July. Nine days later I am still waiting for the delivery. I tried to call them, but after 30 minutes of waiting and incurring call charges I gave up. Sent the company an email, no response. I suspect this may be a ghost company and I have wasted my money. Never again.

Placed an order following notification of their closing down sale. This was on the 4th July and I received an acknowledgement. Since then I have tried phoning and emailing to check on delivery without success. Was put on hold once and waited for 13 minutes before the phone went dead - racking up a £5.00 charge. Very disappointing customer service!

Goodbye old friend , 20 years plus as customer , bought at least 12 pairs of quality shoes, mole skins , chinos , overcoats blazers & suits shirts , all decent priced and all okay , enjoy your retirement

It's a shame they closing down I could not get on the web site tonight so wonder if there shut already?
Never had any problems with them would have given 5 stars but there post did not say why they were shutting retirement is the reason shoes where a good fit I also used Clifford James same company but cheaper all good also shut
Not to sure where I am going to get my shoes now

Their menswear was OK generally, with some items very good value - provided you got stuff at sale prices (the alleged full prices were pretty ridiculous, frankly). Their shirts were a bit small, and have flaws in the design. Jackets pretty good, especially the striped blazers. Overall, website suggested a quality of goods that quite honestly was not evident when it got delivered. Delivery and customer service on returns very good until recently. Quite likely SW has been a victim of the pandemic, as a lot of the menswear was stuff you'd wear to go out. and we have not been doing that. Sorry to lose you, SW!!

It's a horrible company. I purchased pair of black shoes to wear them for NYE party ( 2017) December party and they sent me wrong shoes which was waste of money because I had to wear them even though I hated the style.. Again, for the benefit of the doubt I have paid for 3 pairs of shoes and a jacket on the 25th June 2021 and today is 9th of July and there is NO SIGN and their customer service is PATHETIC!! We run a business including on-line and I will be ASHAMED if our service like SW.. So, SW, I would like to get a refund on my card otherwise I will open a dispute with my bank.

I'm absolutely gutted that Samuel Windsor has decided to close their doors and retire. The quality of their goods is amazing and the service I have received has been outstanding. I'm just glad that I have managed to get two more good orders in with them before it was too late. (first one has already arrived this morning after just 6 days}
I wish the owners a happy retirement and thanks for the service.

I have dealt with Samuel Windsor for many years and always found them excellent in every way. Unlike many sellers they take the older man seriously, not wanting to turn us into teenagers, but allowing us to have our own style. Extremely disappointed that they are in fact closing down. Don't know where to go instead.

Having never heard of this brand before I ordered several shirts, some trousers, shoes and accessories. Well over £100 of products, stock delivered quickly all excellent quality. Was going to be my new go to store for my clothes. Sad to receive a new catalogue this morning with closing down message on it.

Really disappointing. Ordered a few items on the 20th of June in time for an event on the 9th of July, which I thought would be plenty of time, especially given they charge £6 for delivery. I've contacted via email and phone regarding the order and have been given empty promises, but nothing has arrived. I've now had to sort out an alternative at very late notice because I have no confidence in the items being dispatched. I'll be opening up a dispute with my credit card company to recoup the money.

Save your money. Save your time. Go elsewhere. All the other recent reviews saying how bad the situation is are accurate!

Folks wake up they have gone bust I am pursuing my refund via my C/c company and have also reported to Police for fraudulent practice ie obtaining money under false pretences

So sorry this company is closing down. I have ordered many things over the years and always had great products and great service

SO SUPRISED ITS CLOSING DOWN THERE STUFF WAS BRILLIANT SHOES GREAT QUALITY USED THE COMPANY FOR YEARS

Well I ordered over £300 pounds worth of clothing on the 15th of June. Given the information to wait up to 10 working days for despatch due to high demand. No order received. I contacted customer service who informed me it was in despatch on the 26th of June. Still no items received. Contacted again on Friday 2nd July and told with courier and you guessed it, still no goods. I then rang yesterday Monday the 5th July to be told my items were in the warehouse and I’d receive confirmation if despatch yesterday afternoon. Still nothing. Please don’t use this company. I will be taking legal action on false advertising and non receipt of goods.

Ordered leather trainers, delivery time 1 week, 2 weeks later phoned, waited Ages! told they would definitely be delivered on the next Friday or Monday at the latest. Monday arrived just phoned waited Ages! spoke to bored operative who informed me that the payment had just been refunded as they were out of stock!!

Courtesy of informing us the trainers were not available would have been appreciated. As I told the operative 'I don't think we will be dealing with your company again'.

Companies like this should take a leaf out of Amazon's book...no wonder Amazon are destroying the comp with companies like Samuel Windsor operating.
I wauted nearly 4 weeks to receive delivery, and I've been waiting nearly 4 weeks to get a refund, which hasn't been processed even thou the tracking shows the returned items delivered...I will not be using this company again, and their review score on here quantifies the experience as a customer.

So no more Samuel Windsor. How very sad. With the exception of the recent 'sale' and disastrous warehouse send off, the items I have bought were excellent. Thank you. I wish to say Beth of customer excelled herself and it is so sad that this once successful business has gone wrong. I do hope the staff will be looked after and find a new challenge successfully and with ease. It is a shame the investors have not risen to the challenge that the staff have had to.

this is just a review to say thank you to them and to wish them best of luck in their retirement. when i graduated and needed a pair of office shoes that looked the part but affordable samuel windsor was the place for me and many of my freinds. yes the quality wasnt churches but for £30 you cant ask for life time stuff! thanks for everything and all the best
Danny

I've bought from Samuel Windsor since the company started and overall I'd say I'm very pleased with them.
This review is prompted by recent emails bearing the "closing down sale" banner, which I found rather surprising because I though online retail was doing well. I checked to find more and discovered the high percentage of bad reviews and recon this must be the reason.
Over the years I have dealt with them I have had problems but they were always addressed to my complete satisfaction. I do not recognise in any of my past dealings the types of challenges others repot facing.
I will be saddened to see the demise of this firm who I have always found to offer quality items at good value for money prices and many of the sale items I bough were genuine bargains.

I have bought many things from SW in the past and I have always found them to be brilliant. No complaints whatsoever.