Samuel Windsor Anmeldelser 

There may be genuine reasons for shortages, but what would deter me from buying from SW again, is the lack of communication and interaction with customers. We are in an online world and SW is behind the times. We should not have to try to find out the stage an order is in, their IT systems should be updating us.

Stop the Griping! I can’t believe the nonsense I read! People complaining about delivery times, get real you lot were in very difficult times and the clothing and retail sectors suffering significant supply problems.

I have bought from Samuel Windsor for many years and find the service very good, even in the pandemic any wait was with it.

Ordered and paid for jacket. 5 days later no jacket. I phoned to be told jacket no longer in stock. 5 days later still waiting for refund and answer to my 2 emails. Sounds like they have mega problems....are they going under ?...

Ordered shoes on 6th June - website clearly stated 4-5 working days for dispatch. Its now the 29th June and I am still waiting for them - they were for my daughters wedding which is this Sat 3rd July
No response to emails. Phone line just dead
Will never use them again and will be contacting credit card company for a chargeback.
Ruined my daughters wedding as no shoes for the father of the bride - shoes size 14. I will never use this company again

Ordered shoes 2 weeks ago for my wedding (tomorrow). No news at all from Samuel Windsor, so called today and they're still in the warehouse. They then refused to give me a refund, as the shoes "may not be in the warehouse". Absolute mess, and won't be using / recommending them again.

Exactly the same as other people experience, ordered on the 17th June read the note regarding extended delivery times. Emailed on the 28th June got an automated response saying my query would be answered within 4 days. Tried calling customer service number but no answer at all,then noticed they charge 13p per minute for calls. A complete rip off I have requested a refund through PayPal. I have used Samuel Windsor in the past but never again and to add insult to injury they are still sending me emails with summer sale offers, outrages.

ORDERED AND PAID FOR 3 ITEMS, TWO DELIVERED AFTER LENGTHY DELAY AND CHASE UP. THIRD ITEM HAND CROSSED OF DELIVERY NOTE NO OTHER INDICATION AS TO WHY NOT DELIVERED. EMAILED TWICE FOR UPDATE NO RESPONSE. MADE 4 TELEPHONE CALLS, PUT THROUGH TO NEXT OPERATOR IN CUSTOMER SERVICE NO ANSWER AFTER TEN MINUTES SO HUNG UP. TRIED SAME NUMBER BUT WENT THROUGH TO ORDERS TO ASK IF THEY COULD PUT ME THROUGH , ANSWERED ON SECOND RING BUT COULDN'T/WOULDN'T PUT ME THROUGH TO CUSTOMER SERVICE.
WOULD DEFINITELY NOT USE AGAIN STILL WAITING FOR ANSWER OR REFUND BUT CANT GET THROUGH TO ANYONE. BLAMING COVID BUT OTHER COMPANIES HAVE GEARED UP FOR EXTRA DELIVERIES.

The delivery times are a bit stretched to say the least.
I guess you have to decide at the outset if you want to wait a bit longer for a decent product or chance getting something inferior from another source.
Samual Windsor are pretty unique at the moment supplying what used to be M+S staple products in my view. I have used SW for a long time now and their clothing is still my first choice from my wardrobe.
If you want something in a hurry then don't go to SW.
If you want something that is made to the right size and is decent quality at remarkable prices then shop with SW.
They are victims of their own success and I hope that they can get the ship back on course before they just join the race to the bottom along with everyone else.
They should be quoting 3 week delivery schedules then when it arrives after 2 weeks everyone is happy.

Obviously this company is in serious trouble. Placed my order on the11th June (card promptly debited) site warned of delays so I left it till the 21st before calling the premium rate line. Told to expect it by Friday 25th: you guessed it, at least I got a call back but only to confirm that no guarantee of a delivery date. Cancelled. Waiting to see how long it takes to get my card refunded. Currently out of pocket over £12 in call charges.

I will attempt to be constructive....
I don't understand why Samuel Windsor chose to do a summer sale amidst clear staff issues.
My order was purchased a few weeks back and I had to wait 12 days to get any sort of delivery notification - which I understand is due to the pandemic. That's fine, we have to accept that shipping and handling takes longer in these unfortunate times. However, to receive an email the day after saying my order was not available due to a warehouse stock shortage is unacceptable. If the item is not available you should remove it from the website, as to not confuse people such as myself. I gave 3 stars which I think is a bit generous but these are my reasons, firstly, the refund only took 3 days to go back into my account. Secondly, the staff are not to blame - it's the companies decision to run this way. Thirdly, although I was disappointed I could not justify leaving a "poor" review due to wait times. We're in a pandemic people, it actually says delivery times will be longer than expected on the website. On the other hand, charging nearly £5 delivery seems a bit steep especially when it's not next day delivery due to wait times.
Reduce delivery price, and end the summer sale to save some face, the products are actually decent looking.

Ordered a pair of suede shoes which arrived eight days later on opening the box the shoes were badly marked and gashes on the suede akin to punch marks also glue smeared all over the shoes add that the heel of one shoe was discoloured (White) quite frankly they looked awful it’s not the first time I have received damaged goods from Samual Windsor and I am out of pocket for p@p and return p@p I’m afraid it’s the final straw I shall not be purchasing again and I urge anyone reviewing Samual Windsor DO NOT USE THIS COMPANY as it’s obvious they do not have a quality control department and are happy to ship sub standard shoes in the hope you don’t return them.Samual Windsor deserves no stars unfortunately I have to leave one which they do not deserve.I repeat DO NOT USE THIS COMPANY * AVOID*

can ill afford to waste money, but what an utterly SHOCKING "service" from Samuel Windsor.
let's hope they give all the money they steal from their customers to charity.
avoid attempting to ring them - the entire company is a scam - and they never pick up.
have been trying for days on their EIGHT published telephone numbers - of which three numbers are invalid.
surely something can be done to stop them trading ?

Not worthy on one star even! Wish I’d read trust pilot before I ordered. I asked for 3 pairs of black shoes for a wedding and one black and two read appeared! I was then told after reluctantly calling their premium rate number, they’d send a prepaid return sticker- got the letter saying it was enclosed then it wasn’t. When the exchange arrived one box contained shoes of different sizes- am still to sort but don’t see why I have to keep spending put on premium number. Absolute scam.

Very poor service eperienced recently from a company who in the past, consistently provided the opposite.
Delays in receiving goods, unhelpful customer service staff, premium numbers used, failure to make timely notification of out of stock items and above all no apologies received was not expected from Samuel Windsor. I will not be using the company at anytime in the future.

Customer service is appalling. Ordered an item a week ago and still hasn't arrived. No update on the status of my order but they were very happy to take the money in minutes. I won't be calling them either as 13p a minute is daylight robbery.

Judging by the rest of the reviews here, I'm not the only one that is disappointed in their service. Sadly I won't be recommending this company to anyone.

Ordered a sandal, really like the product at this price. It did come after 7 days and a follow up so that was bad but the product was good. I have now ordered some more stuff. Hopefully will receive this month or next :)

Awful service and an obtuse attitude towards genuinely baffled customers! Avoid this company!
They do not deliver their goods in a promised time frame. They do not give full refunds.
They do not give any reason for this.
They do not answer their phones (premium rate)
They do not answer emails in timely fashion and when days later they do reply, They do not address questions or concerns.
In this day and age with on line presence and customer service being so important, they should not offer what they can not provide. Very disappointing.

Ordered products on 3 June
Heard nothing at all for over a week so chased to be told it was now with courier for delivery. Subsequently courier tracking service confirms receipt and states it is at local depot and on its way This was restated on Hermes tracking service three times over the course of three days but has not been updated at all since 11 June. SW Customer service email response times a complete joke purely designed to make you pick up the phone to them at 13p a minute .... And still no confirmation or goods at 21 June. SW are NO LONGER TRUSTWORTHY or deserving of my money. AVOID

Placed an order for 3 items. Money was taken and order number received. I waited nearly 2 weeks without any update. I chased up the customer care email. Was then told 1 item was out of stock and will get a refund. The remaining items would be recieved in 48hrs. Of course 48hrs came n went. I chased again. I was then told another item was out of stock and a rwfund would be sent.
My final item, I was told was on its way and would be with me in another 48hrs, again this took am extra day due to delays with hermes!!!

All in all about a month from order to delivery and then only 1 item!
No idea what kind of clowns are working in stock control and dispatch but this was the single worst experience I have ever known from an online shopping outlet.....

Awful all round.

Received shipment notification, followed almost immediately by a ‘being returned to sender’ notification, with no attempt at delivery being made.
I have tried to contact Samuel Windsor but have heard nothing back whatsoever, besides the automated emails. I’ve just come to assume I’ve lost my money.

I understand this is a courier issue but I assume Samuel Windsor spends all its money on marketing with nothing left for customer service staff.

Should’ve realised as soon as it said Hermes was their selected courier that I’d never see my item or money again!