SainSmart Anmeldelser 

I made an error that clogged my printing head. The support team send me necessary parts and helpful video. Everything is working. Thank you so much

Every step of the way this novice person was helped to learn the idiosyncrasies of my new Genmitsu 4040 Reno system. Excellent assistance. Could not be happier.

I had some trouble getting my 3018 up and running, but Sainsmart support handled all my issues quickly and efficiently. I have rarely dealt with suppliers who has been as responsive.

Une marque à la hauteur,
Merci a tous pour votre aide et la qualité du SServices Client et SAV
Bravo je recommande

Excellent customer service. Quickly shipped a replacement part for a defective item on a 4040 Pro Max.
Thank you!

Fast and reliable customer service

I purchased an accessory for my 4040 PRO Max and it was mislabeled. I let them know and their response was immediate and the replacement was sent out the same day. I love everything about SainSmart and their products!!

The support team at sainsmart has always been there in time of need.
Quick response time, quick shipping when available.
Thanks to everyone at Sainsmart for their great products and service.

Fantastic company and helped me work out the best and cheapest shipping options. Thanks Odile and their team at Sainsmart.

Customer service was great to work with. I accidentally ordered the wrong part, and they swapped it for the right one with no hassle at all.

Great little hidden gem of a company. Sainsmart has so many different products for a home maker's space. I picked up a jointer, and my friend has their CNC, which both work great. Fast shipping as well. I've also talked to their customer service, and they are fast and helpful.

Bought the SainSmart 3020 pro max cnc router. I was so so very pleased with the looks and craftsmanship, especially for the price. After receiving the package and building the router I was very exited to route my very first project only to experience the machine has a core business in throwing the Check Estop error message. Seems the main board is faulty, at least it’s what I read online, plus a few how to’s how to fix the error using more stops, 3d printed parts and the best of all: solder some shit on the main board. This is the very worst purchase in a long long time. Had high regards of SainSmart, but they prove to be a manufacturer of non working machines. The software lacks functions, you can not erase error messages. The software is slow.
IMHO if you want to buy a cnc router, never ever buy from SainSmart and just put down the extra money for a working machine with normal software from a trustworthy vendor. Now I have to spend more time in trying to get this piece of garbage to work or a new main board or, that’s the best solution: my money back! If I could give a negative star, it would be -2! Better throw your money down the drain than giving it to SainSmart.

I got great quality tools from you; to be honest, I was not expecting this much. I'm very happy with that!

Reputable company, quick response support team and awesome community that that shows/helps others.

The Spoiler Plate for my 3020 to 3040 expansion was not the same thickness as my original plate. I had to Shim the hell out of the old one to level them up and it is still not perfect.

Piss poor customer support. Machines are not high quality builds. I spend more time down repairing the machine than I do running.

Great customer service and helpful advice to a newbie to cnc

Never marked the services was great, just satisfied. Truthful this business is not near great yet but could be if improved its customers service, deliver dates when given, not when every ones deliver group decides, only Amazon does that, and that is why Amazon is losing Prime members by the minutes. People want what they used their funds for, not apologies and excuses.

I have a broken drag chain when I got my 6050. Support came back quick with a part to order from Amazon and it was delivered the next day.

They also got backed to me quickly with an issue I had getting PC connecting to the controller. It ended up being a bad cable which is hard to diagnose.