Although a very rainy day it did not spoil our enthusiasm for getting our first electric vehicle. The vehicle was ready to take on a test drive and we loved it. Dealing with George who was very patie... Se mere
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Se, hvad kunderne siger
Great experience start to finish this morning, the young man on reception was very helpful with showing me the car, they were non pushy and gave me my own time to make decisions. Stewart was great, ex... Se mere
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Brilliant dealer. Excellent customer service, Mark was incredible...even staying after hours to complete the sale as I took so long to decide wether I was having the car. After getting the car home... Se mere
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I was looking for a new car and was sceptical about the low price as well as independent garage. After doing my research I visited the showroom and from start to finish, it was the easiest most laid b... Se mere
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Virksomhedsoplysninger
Om RW Cars
Skrevet af virksomheden
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We are a used car dealer situated in the heart of Derby specialising in ex-company vehicles, with over 20 years experience in the motor trade
We have adopted a stress-free and relaxed approach to selling vehicles, we are also a finance specialist and have a panel of lenders available to help you find your next car.
Here at RW Cars we are constantly reviewing our prices to make sure that we are amongst the cheapest in the country, this means we operate a fixed price policy that ensures our cars are the lowest they can be, we aim to take the hard work and stress out of buying your next car by giving our customers the best deal.
Kontaktoplysninger
Unit 8 Prime Enterprise Park, DE1 3QB, Derby, Storbritannien
- 01332410010
- sales@rwcars.co.uk
- www.rwcars.co.uk
4,8
Fremragende
1 t anmeldelser
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Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 95 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Highly recommend purchasing from RW Cars
Just purchased Seat Ateca from RW Cars. Mark was my contact he was just wonderful, patient and no hard sell which made my purchase so easy. He gave me space to look around vehicles at my own pace. Nothing was too much trouble for him and he ensured everything was ready on collection day. Mark was an absolute pleasure to deal with so different to other car sales staff I have had dealings with at other showrooms. Would highly highly recommend anyone looking for a change of car. Thanks again Mark
17. juli 2026
Besvarelse fra RW Cars
Thank you so much, Caroline, for such a lovely review. We're delighted to hear Mark made buying your Seat Ateca such an easy and relaxed experience. Giving you the space to look around at your own pace, with no hard sell, is exactly how we like to do things, so it's wonderful to know that came across. Your kind words and high recommendation mean a great deal to us all. Enjoy every mile in your new car, and thanks again for choosing us.
The RW Cars team
Gayan Dias
George at RW Cars was brilliant from start to finish. I’m really happy with my new Nissan Qashqai and the service I received was professional, friendly, and hassle-free. George gave me great support throughout and I really appreciate his help. Highly recommended.
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra RW Cars
Thank you so much, Gayan! It's wonderful to hear George looked after you so well from start to finish. We're thrilled you're enjoying your new Nissan Qashqai and that the whole experience felt professional, friendly, and hassle-free. Your recommendation means a great deal to us, and we'll be sure to pass your kind words on to George. Wishing you many happy miles ahead!
The RW Cars team
Employee of the year
Stewart was one amazing staff who helped me with buying the care. The patience and guide and the car I got is absolutely fantastic. Thank you Stewrt.
The car itself is a banger. Meaning I loved it so much. A thrill to drive and its just too awesome. My first car after 10 whole years. The only downside to the car is that it doesnt have the back storage as in putting for example drink holders also the boot doesnt automatically close properly you would need to apply force to close it. But I will come back to yourselves or to our mechanic and get that checked.
Thank you again Stewart. Your an awesome employee
19. juli 2026
Besvarelse fra RW Cars
Hi Shamim, thank you so much for this brilliant review! We're thrilled Stewart looked after you with such patience and guidance, and it's wonderful to hear you're loving the car after ten whole years without one. It sounds like a real thrill to drive! Do pop back to us about the boot closing properly and we'll happily take a look for you. Congratulations again on your new motor, and we can't wait to hear about all the adventures ahead. Enjoy every mile!
The RW Cars team
Mark who helped us with purchase of a…
Mark who helped us with purchase of a golf was helpful and knowledgeable. No hard sell which we liked ..
we mentioned that the service light was on and mark said they would service it .
Would highly recommend rw cars especially mark
19. juli 2026
Besvarelse fra RW Cars
Thank you so much, Michelle. It's wonderful to hear that Mark made your Golf purchase such a positive experience, and that the no hard sell approach was appreciated. We're pleased he could sort the service for you too. Recommendations like yours mean a great deal to us, and we'll be sure to pass your kind words on to Mark. Enjoy the new car, and thanks again for choosing us.
The RW Cars team
Besvarelse fra RW Cars
Thank you so much, Oladapo, for taking the time to leave such a lovely review. We're delighted to hear you had an amazing experience and found the team friendly and professional — that really means a lot to us. It was a pleasure helping you, and we hope you're enjoying everything. Do pop back and see us whenever you need anything down the line.
Warm wishes,
The RW Cars team
So far
So far, Josh has been amazing and very accommodating to me, especially as I have had tremendous trouble with Trade Centre UK and other dealers. Josh put me right at ease and was very helpful from the start of the deal.
18. juli 2026
Uopfordret anmeldelse
Besvarelse fra RW Cars
Hi Yvette, thank you so much for taking the time to share this. It's wonderful to hear that Josh put you at ease and was so accommodating right from the start, especially after the difficulties you'd experienced elsewhere. We know how stressful buying a car can feel, so knowing you felt helped and looked after really means a lot to us. We'll be sure to pass your kind words on to Josh. Wishing you all the best, and thanks again for choosing us.
The RW Cars team
I would highly recommend RW Cars
I would highly recommend RW Cars, a great service, the car was in excellent condition
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra RW Cars
Thank you so much, Woody, for your lovely recommendation. We're delighted you found our service great and that the car arrived in excellent condition — that's exactly what we aim for. It really means a lot to know you had such a positive experience with us. Wishing you many happy miles ahead, and do get in touch if there's ever anything we can help with.
The RW Cars team
I can’t recommend RW Cars Derby enough…
I can’t recommend RW Cars Derby enough for their outstanding after-sales service. From start to finish, the experience has been absolutely first class.
A special thank you to Natalie, who was incredibly helpful, professional, and genuinely caring throughout the whole process. She kept me fully informed and made everything smooth and stress-free.
Also, huge credit to the mechanic who dealt with my issue straight away — the level of efficiency and expertise was brilliant. It’s clear the team really takes pride in what they do and goes above and beyond to look after their customers.
It’s not often you come across service like this after a sale, but RW Cars Derby truly delivers. I’ll definitely be recommending them to friends and family without hesitation! Kind regards michael d.
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra RW Cars
Thank you so much, Michael, for such a wonderful review. It's fantastic to hear that our after-sales service made the whole experience so smooth and stress-free. Natalie will be delighted to know she kept you so well informed, and I'll happily pass on your kind words to our mechanic too — efficiency and expertise are exactly what we aim for. Knowing you'd recommend us to friends and family without hesitation truly means the world to us. Thanks again for taking the time to share this.
Warm regards,
The RW Cars team
George was an excellent help with my…
George was an excellent help with my new car, so very friendly and helpful, everything went smoothly and we’ve come away very happy customers. Highly recommend the place!
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra RW Cars
Thank you so much for your wonderful review! We're delighted to hear that George made your new car experience so friendly and straightforward. We'll be sure to pass your kind words on to him. Congratulations on your new car, and thank you for choosing us. We really appreciate your recommendation and look forward to welcoming you again in the future!
Rw cars is a nice place with good staff
Rw cars is a nice place to get a car. Environment is good, cars were clean. Steward who attended to me, was incredibly helpful, patient and explained every detail we needed and answered our questions.
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra RW Cars
Thank you for your wonderful review! We're glad you enjoyed our clean vehicles, welcoming environment, and helpful service. We appreciate your support and look forward to seeing you again at RW Cars!
Great company
Josh went the extra mile. It wasn't just that my new car isn't a manual - Josh is simply an automatic in customer service. No clutch, but the personal touch. Eco mode or sport? ..he puts in the thought.
11. juli 2026
Uopfordret anmeldelse
Besvarelse fra RW Cars
Thank you, Will, for such a brilliant review! We're delighted to hear that Josh went the extra mile and made your car-buying experience such a positive one. We also have to say—that's one of the best customer service puns we've heard! 😄
We'll be sure to pass your kind words on to Josh. Enjoy your new car, and thank you for choosing RW Cars. We hope to see you again in the future!
Josh recently helped me in sorting my…
Josh recently helped me in sorting my new car. He was really helpful gave all the information I asked for quickly and I’m really happy with my new car.
12. juli 2026
Uopfordret anmeldelse
Besvarelse fra RW Cars
Thank you, Alita, for taking the time to leave us a lovely review! We're so pleased to hear that Josh was able to help you find your new car and provided all the information you needed throughout the process.
Congratulations on your new car! We hope you enjoy every mile, and we look forward to welcoming you back to RW Cars in the future.
Excellent customer service from George at Rw cars
I found my car on Auto-trader and ended up getting in touch with George from Rw cars on their business WhatsApp, he was very quick to answer any questions I had from start to finish and because of that it was a very easy process, I highly recommend this company and will definitely be going back to them again in the future.
11. juli 2026
Uopfordret anmeldelse
Besvarelse fra RW Cars
Thank you so much for your fantastic review! We're delighted to hear that George made the whole process smooth and straightforward for you.
We really appreciate your recommendation and look forward to welcoming you back when it's time for your next car. Enjoy your new vehicle, and thank you for choosing RW Cars!
Who do they think they are?!!
RW cars have a lovely shiny showroom with a state of the art coffee machine...that's where the story ends. My son had set his heart on an Audi A5 & was looking forward to test driving it, the car was 19k & he would've been a cash buyer. However, he returned home stating that the salesman was dismissive, patronising & basically showed zero interest in selling him a car. Im assuming because he's only 20, the 'salesman' wrongly (& arrogantly) assumed he wouldnt be able to afford it! As much as he liked the car, theres plenty more businesses out there that deserve good ratings. When you run a business, customer service & basic manners should be a staple, clearly lacking here. It was a no brainer to go elsewhere.
11. juli 2026
Uopfordret anmeldelse
Besvarelse fra RW Cars
Thank you for taking the time to leave your feedback.
We're sorry to hear that your son left feeling disappointed, as that's certainly not the experience we aim to provide. At RW Cars, we pride ourselves on creating a relaxed, stress-free buying environment where our customers can browse and consider their options without feeling under pressure from pushy sales tactics.
It's possible that our sales approach, which is intentionally low-pressure, may have come across as dismissive, but we can assure you that we never judge customers based on their age or make assumptions about their ability to purchase a vehicle. We treat every customer with the same respect and courtesy, whether they're buying their first car or their fiftieth.
We're naturally disappointed that your son felt this way, particularly as he had found a car he really liked. We genuinely wish him all the best with his new purchase and appreciate you taking the time to share your perspective, as feedback always gives us the opportunity to reflect on how we're perceived.
Highly recommended
Highly recommended. I have had bad experiences at garages before but George was outstanding from start to finish. I would gladly make the trip back to RW cars in Derby for my next car, great selection of quality cars and George provided a real quality buying experience.
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra RW Cars
Thank you for taking the time to leave us such a great review!
We're thrilled to hear you had such a positive experience with George.
We really appreciate your recommendation and your kind comments about our selection of cars. We hope you're enjoying your new purchase, and we look forward to seeing you again in the future.
– The RW Cars Team
Fantastic car buying experience
Josh the sales exec made the whole experience so easy and stress free. No hard sell, just a really professional, competent and friendly approach from Josh made buying the car a pleasure
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra RW Cars
Hi,
We're so pleased to hear that Josh made your car-buying experience easy and stress-free. Providing a friendly, professional service without any pressure is exactly the experience we aim to deliver, so it's fantastic to know Josh achieved that.
We'll be sure to pass your kind words on to him. Thank you for choosing RW Cars, and we hope you enjoy your new car. If we can help with anything in the future, we're always here.
– The RW Cars Team
Went to view 1 car, ended up buying 2 !
Went to RW cars to have a look at a new car for myself, wife saw a car she liked whilst we were there. Mark (salesman) very helpful, we ended up buying both cars. Great prices with decent px valuation. Would recommend
29. marts 2026
Besvarelse fra RW Cars
Thank you so much for your fantastic 5-star review!
We're delighted to hear that what started as a visit to find a new car for yourself ended with both you and your wife driving away in cars you loved! It's great to know that Mark looked after you so well and that you were happy with both the prices and the part-exchange valuation.
We really appreciate your recommendation and hope you both enjoy your new cars. If there's ever anything we can help with in the future, don't hesitate to get in touch.
Enjoy the new cars!
– The RW Cars Team
Stewart, Top Man
We had Stewart to help me finance my new A3, he explained everything really well as it is the first time I have done this. He made something which I was initially somewhat nervous about a good experience. Top man. Will be coming back to RW Cars Derby in the future.
4. juli 2026
Uopfordret anmeldelse
Besvarelse fra RW Cars
Thank you for your fantastic review! We're delighted to hear Stewart made your first finance experience clear, straightforward and enjoyable. It's great to know he helped put you at ease throughout the process. We really appreciate your kind words and look forward to welcoming you back to RW Cars Derby in the future.
Horrific aftercare
Don’t buy if you value after care.
Because there is none.
Service from the team and especially Alfie was appalling. He did nothing but try and insert his dominance in the form of continuously speaking over me. Extremely condescending and sarcastic. All I needed was some one to understand my point in regard to an issue instead I was met with lack of care of regard to the situation. Even if you have proof of a problem it does not mean anything to them, as soon as you leave that show room it is your problem.
5. juli 2026
Uopfordret anmeldelse
Besvarelse fra RW Cars
Thank you for your review and for choosing RW Cars. We're delighted to hear Stewart made your long-distance purchase straightforward and kept you well informed throughout the process. We're sorry the valeting didn't meet your expectations on collection, and we'll make sure your feedback is shared with the team so we can improve. We hope you enjoy your new car, and thank you again for your support.
Great experience with RW
We bought our car from RW today and dealt with Stewart - at no point did we feel under pressure to make any decisions and Stewart was kind, patient and friendly. Overall very pleased with the experience and wouldn't hesitate returning next time we are in the market for a new car.
4. juli 2026
Uopfordret anmeldelse
Besvarelse fra RW Cars
Thank you for your wonderful review! We're delighted to hear Stewart made the experience relaxed and pressure-free. It's great to know his friendly and patient approach helped make your purchase an enjoyable one. We really appreciate your kind words and look forward to welcoming you back when it's time for your next car.
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