Great experience start to finish this morning, the young man on reception was very helpful with showing me the car, they were non pushy and gave me my own time to make decisions. Stewart was great, ex... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I was looking for a new car and was sceptical about the low price as well as independent garage. After doing my research I visited the showroom and from start to finish, it was the easiest most laid b... Se mere
Virksomheden har svaret
Brilliant dealer. Excellent customer service, Mark was incredible...even staying after hours to complete the sale as I took so long to decide wether I was having the car. After getting the car home... Se mere
Virksomheden har svaret
Mark provided great customer service throughout the buying process. He was very knowledgeable about the car and its service history, which gave us confidence in our purchase. We received excellent cus... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om RW Cars
Skrevet af virksomheden
Auto trader
Facebook
Instagram
We are a used car dealer situated in the heart of Derby specialising in ex-company vehicles, with over 20 years experience in the motor trade
We have adopted a stress-free and relaxed approach to selling vehicles, we are also a finance specialist and have a panel of lenders available to help you find your next car.
Here at RW Cars we are constantly reviewing our prices to make sure that we are amongst the cheapest in the country, this means we operate a fixed price policy that ensures our cars are the lowest they can be, we aim to take the hard work and stress out of buying your next car by giving our customers the best deal.
Kontaktoplysninger
Unit 8 Prime Enterprise Park, DE1 3QB, Derby, Storbritannien
- 01332410010
- sales@rwcars.co.uk
- www.rwcars.co.uk
4,8
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 95 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I rarely write a review and definitely…
I rarely write a review and definitely avoid leaving any bad reviews but this is something for both the potential buyers looking to buy from this dealership/garage and the owners of the business. To start with, I had reserved a car, based on the pictures posted on their website, which in itself wasn't a very pleasing experience to start with as I called up at least 3 times to get a general idea of the vehicle but was given very 'dry' response for every question/query I had. Anycase, reserved the car online and expected a callback to finalize the collection but nothing from their end. Ended up calling the dealer and asked whether I can come on Saturday and whether the car will be ready to pick up. Requested for it be charged as well as I was driving 75 miles upto the garage. Was told yes that I can come there so reached the center and waited for 10 mins for someone to come and ask but no signs of anyone coming to greet and talk. Finally after feeling completely foolish looking around I approached one of the staff who went and brought the car out. Was shocked to see the state of the car as it was covered in rain dust, bird poos and dust in the handles. Ofcourse it wasn't charged either (but that's a minor issue). There was a scratch on the driver side wheel panel which clearly was painted / touched over with an intention to hide. Big enough that you can make it out standing a couple of feet away from the car on a sunny day. Was told that it's a 4 year old car and wouldn't be scratch free - yes I agree but then you could have been open and transparent about it in the pictures or when I asked about it on the phone. Was offered a small gesture discount which clearly didn't make sense as I had lost all confidence by then and I am pretty sure it would have costed me a lot more to get it sorted along with the hassle and pain of leaving it with the repairers if I bought it. Eventually, had to return back with a lot of wasted time/effort and money and a lesson learned about them.
For the business and their owners/management: Please and please understand that your customers are the one running your business, not you. Have some courtesy and transparency around dealing with them. Please don't give reasons for not doing your part. Fine, it rained last night and you don't have any facility to wash the car before bringing it out to your customers but how is that anyone else's problem apart from your's who's trying to sell it. Yes, it's a sellers market right now and you're busy but that's not an argument or an excuse to make your customers experience bad and ruin their day. You could have told that the car wouldn't be ready or valeted or in a state of collection and I could have planned for another day but clearly that idea is still not in your books. Yes, you maybe churning out a lot of cars and this one review wouldn't make dent in your sales and you can brush it under the carpet as a one-off but trust me you've lost a customer today and a few more who would care to read this and go through same initial experience.
26. september 2026
Uopfordret anmeldelse
Besvarelse fra RW Cars
Dear Shisir, thank you for taking the time to share such a detailed account. I am genuinely sorry that your telephone enquiries, the lack of a warm greeting on arrival, and the condition of the vehicle after your 75-mile journey fell so far short of what you deserved. Your points regarding transparency and communication are entirely fair, and we take them seriously. We would welcome the opportunity to review what happened internally so that others do not experience the same. Please accept our sincere apologies for the disappointment caused. The RW Cars team
I found RW cars very helpful Harry wade…
I found RW cars very helpful Harry wade was excellent he made the sale easy and an enjoyable experience the car is great I have no hesitation in recommending RW cars to anyone they were great 👍
22. september 2026
Besvarelse fra RW Cars
Thank you, Iain, for such a generous review and for your kind recommendation. We are delighted to hear that Harry made the sale straightforward and enjoyable, and that you are so pleased with your car. Providing helpful, attentive service is exactly what we strive for, so it is wonderful to know your experience reflected that. We will be sure to pass your appreciative words on to Harry. Should you need anything at all in the future, please do not hesitate to get in touch.
The RW Cars team
Brilliant dealer
Brilliant dealer. Excellent customer service, Mark was incredible...even staying after hours to complete the sale as I took so long to decide wether I was having the car.
After getting the car home I noticed the actuator wasn't working as it should. I was booking in for it to be replaced within a few days.
Replacing the actuator and rear console vent was like an F1 pit stop...what was supposed to take 40 minutes took 3 members of staff 10/15 minutes max... I've never seen anything like it. Thank you all for the amazing service.
9. maj 2026
Uopfordret anmeldelse
Besvarelse fra RW Cars
Thank you, Tez, for such a thoughtful and detailed review. We are delighted that Mark went the extra mile, even staying beyond hours while you took your time to reach the right decision. It is also good to know that the actuator and rear console vent were sorted so promptly once the car was back with us, and that our team's efficiency left a lasting impression. We are grateful for your kind words and wish you many enjoyable miles ahead.
The RW Cars team
Brilliant customer service from start to end
I was recommended by a friend to come here- I had such lovely customer service, right from the start of looking for a vehicle, continuing to aftersales for any issues I had, always willing to help, going above and beyond, I highly recommend :)
27. august 2026
Uopfordret anmeldelse
Besvarelse fra RW Cars
Dear Naomi,
Thank you for such a thoughtful review, and for highlighting the care you received from the very start of your search right through to aftersales. It is wonderful to know that our team was always willing to help whenever any issues arose. We are also delighted that a friend recommended us to you, and that you now feel able to recommend us in turn. It was a genuine pleasure to assist you, and we wish you many happy miles ahead.
Warm regards,
The RW Cars team
Thankyou Dragos …
Thankyou Dragos for your tenacity in obtaining the missing toolkit parts. You assured me that they would
be supplied and you were true to your word
M C Thorneycroft
22. september 2026
Uopfordret anmeldelse
Besvarelse fra RW Cars
Thank you for taking the time to share such kind feedback. We are delighted to hear that the missing toolkit parts were sourced and delivered as promised, and that Dragos demonstrated the tenacity and reliability we strive to offer every customer. Keeping our word matters a great deal to us, so it is heartening to know your experience reflected that commitment. We very much appreciate your trust and look forward to assisting you again in the future.
The RW Cars team
Peugeot 108 2016 gekocht
Wij hebben een peugeot 108 gekocht bij RW. De verkoper, Robert zelf, is duidelijk en eerlijk. De auto stond er netjes bij en hij handelde alles netjes af. Het was prettig zaken doen met Robert.
22. september 2026
Uopfordret anmeldelse
Besvarelse fra RW Cars
Dear Jackie, thank you very much for your kind words and for choosing your Peugeot 108 with us. We are delighted to hear that Robert was clear and honest throughout, and that the car was presented to your satisfaction. It is wonderful to know the whole process was handled smoothly and that you enjoyed doing business with him. We truly appreciate you taking the time to share your experience, and we wish you many happy miles ahead. With warm regards, The RW Cars team.
Great experience with Harry at RW Cars
Great experience with Harry at RW Cars
Really happy with my experience buying my CUPRA Formentor from RW Cars. Harry was brilliant throughout the whole process — friendly, helpful and professional without putting any pressure on me.
He answered all my questions, kept me updated and made the whole purchase straightforward and stress-free. The car was exactly what I was looking for and the handover was smooth.
A big thank you to Harry for making it such a positive experience. I’d definitely recommend Harry and RW Cars to anyone looking for a car.
21. september 2026
Besvarelse fra RW Cars
Thank you, Ismael, for such a generous review and for choosing RW Cars for your CUPRA Formentor. We are delighted to hear that Harry guided you through the process in a friendly and professional manner, kept you well informed, and ensured there was no pressure at any stage. It is wonderful to know the handover was smooth and that the car was exactly what you had in mind. Your kind recommendation means a great deal to us, and we wish you many enjoyable miles ahead.
The RW Cars team
The experience was made great by Peter…
The experience was made great by Peter Neil, top bloke and very smooth experience, cheers Neil and RW.
20. september 2026
Besvarelse fra RW Cars
Thank you, Ben, for such a generous five-star review. We are delighted to hear that Peter helped make your experience so smooth and enjoyable, and we will be sure to pass on your kind words to him. It means a great deal to know you felt well looked after throughout. We very much appreciate your custom and look forward to welcoming you back to RW Cars in the future.
The RW Cars team
I was dealt with by a man named Peter
I was dealt with by a man named Peter, and I cannot express how fantastic his customer service was !
Made to very welcome, he was very informative and open to any questions.
No nonsense approach !
Highly recommend!!
15. september 2026
Uopfordret anmeldelse
Besvarelse fra RW Cars
Dear Habil,
Thank you for such a warm and generous review. We are delighted that Peter looked after you so well and made you feel genuinely welcome throughout your visit. It is wonderful to hear that his informative, straightforward manner and openness to your questions made such a positive impression. Your recommendation means a great deal to us, and we will be sure to pass your kind words on to Peter. We look forward to welcoming you back in the future.
The RW Cars team
Josh
Josh. It was all Josh.
What an incredibly polite, down to earth, easy to talk to, helpful guy.
I’d go back to RW Cars without hesitation, just because of him. Amazing experience 🙏
1. september 2026
Uopfordret anmeldelse
Besvarelse fra RW Cars
Dear Samantha, thank you very much for such a wonderful review. It is lovely to hear that Josh made your experience so memorable, and that you found him polite, approachable and genuinely helpful throughout. We are fortunate to have him as part of the team, and we will be sure to pass on your kind words. Knowing that you would return to RW Cars without hesitation means a great deal to us. We look forward to welcoming you again in the future. With warm regards, The RW Cars team.
Review of Purchase
Great company, very helpful and offered a quick and easy purchase.
8. september 2026
Besvarelse fra RW Cars
Dear Fynnly,
Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you found the purchase quick and straightforward, and that our team was so helpful throughout. Ensuring a smooth and efficient process for our customers is always our aim, so it is wonderful to know we achieved this for you. We look forward to welcoming you back in the future.
With best wishes,
The RW Cars team
Great company to deal with
Great company to deal with, helpful and friendly sales representatives, good communication and zero pressure sales process, the car was great value and the whole finance process was quick and easy.
8. september 2026
Besvarelse fra RW Cars
Dear Paula,
Thank you for such a considered review and for the five stars. We are delighted that you found our sales representatives helpful and friendly, and that the process felt free of any pressure. It is also pleasing to hear that the finance arrangements were straightforward and that you were happy with the value of your car. We very much appreciate you taking the time to share your experience, and we wish you many enjoyable miles ahead.
With kind regards,
The RW Cars team
Would recommend
Stuart made the process really simple, explained the different options with finance and looked to get the best monthly value for what I needed
6. september 2026
Besvarelse fra RW Cars
Thank you for taking the time to share such positive feedback. We are delighted that Stuart made the process straightforward and took the time to explain the various finance options clearly, working to find the best monthly value for your needs. It is wonderful to know you felt well supported throughout, and we will be certain to pass your kind words on to him. We hope you are enjoying your new car, and we look forward to welcoming you back in the future.
The RW Cars team
Great deal with professionalism.
Buying a car here is not just a transaction; it’s gaining peace of mind long after the sale. Mr. Josh ensured a smooth experience and reliable support, making it truly reassuring. He demonstrated professionalism and expertise throughout the purchase process, ensuring a seamless and satisfactory experience.
Highly recommend.
7. september 2026
Besvarelse fra RW Cars
Thank you for such a thoughtful review, and for highlighting the peace of mind you felt long after the sale. We are delighted that Josh provided professional, knowledgeable support and made your purchase a seamless and reassuring experience. It is precisely this lasting reliability that we strive to offer every customer, so your kind recommendation means a great deal to us. We wish you many happy miles ahead and look forward to welcoming you again in the future.
The RW Cars team
Stuart Baum looked after me today when…
Stuart Baum looked after me today when I picked my car up from RW motors and got the number plates replaced for me which were damaged
8. september 2026
Uopfordret anmeldelse
Besvarelse fra RW Cars
Thank you, Paul, for your kind five-star review. We are delighted to hear that Stuart looked after you so well when you collected your car, and that he arranged to have the damaged number plates replaced for you. It is always our aim to ensure everything is in good order before you drive away. We hope you are thoroughly enjoying your new car, and we look forward to welcoming you again in the future.
The RW Cars team
Experience was great
Experience was great. Pete really looked after me the whole way through the process.
8. september 2026
Uopfordret anmeldelse
Besvarelse fra RW Cars
Thank you, Jake, for your excellent review and for taking the time to share your experience. We are delighted to hear that Pete looked after you throughout the entire process and made everything so straightforward. Providing attentive, considerate service from start to finish is exactly what we aim for, and it is wonderful to know it made a difference. We will be sure to pass your kind words on to Pete. We look forward to welcoming you back in the future.
The RW Cars team
Erg vriendelijke en behulpzame eigenaar…
Erg vriendelijke en behulpzame eigenaar , ben erg tevreden over de afhandeling en service
5. september 2026
Uopfordret anmeldelse
Besvarelse fra RW Cars
Dear Rowland,
Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you found the service friendly and helpful, and that you were so pleased with the way everything was handled from start to finish. It is always rewarding to know our efforts have made a positive impression. Should you require any assistance in the future, we would be glad to help.
With best wishes,
The RW Cars team
Excellent Harry was brilliant was so…
Excellent Harry was brilliant was so easy to p/x my old car started on the Friday and collected new car on the Sunday the easiest car I have ever brought no problems everything straight forward will definitely be buying my next car from here 10 out of 10
7. september 2026
Besvarelse fra RW Cars
Thank you, Craig, for such a generous review. We are delighted that the part-exchange of your old car proved so straightforward and that everything moved smoothly from Friday through to collection on the Sunday. It is wonderful to hear that Harry made the process so easy for you and earned a 10 out of 10. We very much appreciate your kind words and look forward to welcoming you back when the time comes for your next car.
The RW Cars team
Amazing!
Amazing!
Bought a car and salesman Josh was excellent, whole process was smooth and easy.
6. september 2026
Uopfordret anmeldelse
Besvarelse fra RW Cars
Thank you, John-Joe, for your wonderful five-star review. We are delighted to hear that your car purchase was smooth and straightforward from start to finish. It is especially pleasing to know that Josh looked after you so well, and we will be sure to pass on your kind words to him. We very much appreciate your custom and wish you many happy miles ahead in your new car.
The RW Cars team
A4 purchase
Great experience from Olivia and Pete easy to deal with friendly and helpful service
3. september 2026
Besvarelse fra RW Cars
Dear Jane,
Thank you for your kind five-star review and for taking the time to share your experience. We are delighted to hear that Olivia and Pete made everything so easy and that you found their service friendly and helpful throughout. It is always rewarding to know that our team has looked after you well. We hope to have the pleasure of welcoming you back in the future.
With warm regards,
The RW Cars team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.