Runners Need Anmeldelser 

I needed some new trainers, and so chose Runners Need so I could get an up-to-date gait assessment. Uwam was lovely - super friendly, knowledgeable and helpful. He assessed me in 3 different types of trainer, went through each assessment with me in detail, and gave me lots of advice. I came away with a lovely new pair of Asics that are perfect for my needs. Will definitely visit again!

Harry the member of staff at the Brighton Store was excellent. He asked some great questions to understand what I needed and ensured he listened and totally made the right recommendations based on this. Well done Harry and thank you.

I ordered my trainers over one month ago. The money was taken straight away but me order has still not arrived.

I have emailed runners need several times and cotswold outdoor twice with no response.

As a personal trainer and fitness fanatic I use this type of kit all the time, and get asked for recommendations for retailers and brands.

I will never use (or recommend) this company again.

quite literally the absolute worst online shopping experience. These crooks have taken my money, haven't delivered the goods weeks after it was supposed to be and have not even attempted to refund me. Disgusting scam of a business. If you dont want to waste weeks of your time and money not to mention have your stress levels shoot through the roof, avoid these scammers. A one star is too good for them

Ordered 2 pairs of trainers on 11th May, dispatched on 13th-14th May, still no sign of them. Contacted online chat on 21st May promised to investigate and get back to me in 7days, have heard nothing. Emailed to request a refund 3 days ago still no response. Very poor experience would not recommend.

I ordered a pair of trainers from the website on a Monday which stated that they were in stock and had an estimated delivery date of the Wednesday/Thursday. I then received an update on the Friday saying that the order had been delayed and another a week after the initial order saying they have still not received the stock. The specific trainer's I ordered were hard hold of which is fine but the website had no information saying that this was a pre order and that they would not be dispatched until they receive stock and they were also charging £10 more than most other sites which I chose to pay as they were out of stock everywhere else.

The customer service are painful slow in responding I emailed Friday morning and now on Tuesday evening I am still waiting for a response. If you fancy being on hold for a lengthy period of time you could try and get an answer on the phone which I gave up on.

The shoes I was trying to purchase have now come available and I ordered a pair yesterday from another site which have been dispatched but my order from runners need still has no. I am in the process of canceling my order so wish me luck getting that done.

Really disappointed as I made the assumption that this was a reputable company but assumption make a ass out of u and me I guess.

Reading better the lines this company is selling stock they don't have at an inflated price so that people order in the belief that they will get it by the date stated on the website. If they do not have they stock then I feel the site should state that this is a pre order.

Promised next day delivery and used Evri. Any company that uses Evri deserves a bad review, they promised next day delivery and it's still sat in Evri's delivery depot. The best thing of all is that this customer service is even worse than Evri's automated service, Runners need customer service just doesn't even answer the phone or emails. Terrible customer service and terrible delivery

Ordered an expensive watch for next day delivery. Really wish I’d read these reviews first. Shock horror I have not yet received it 3 days later even though it should have been next day delivery. After persevering on hold until I got through to someone they say DPD have it. And DPD say they don’t have it. Will be doing a charge back through the bank. Lesson learned.

Ordered a pair of trainers in store to be delivered to my home, Evri failed to deliver the parcel, despite having proof of this I'm now being refused a refund unless I fill in the most unprofessional word document promising I didn't get it. Which is also something I wasn't told about initially

Great experience. Easy to book online, the staff were very helpful, knowledgeable and patient. Excellent place to get new trainers.

Ordered a running shoe in March that ended up being faulty so I raised it online and after weeks of slow replies, the photographic evidence I gave them was deemed faulty and they told me I did not need to return the shoe. They gave me an option of exchange or credit voucher, when I asked for a refund I was ignored so I took the voucher. Lo and behold the voucher did not work and when I called the service team they said the voucher was used and that they would raise out again to the relevant online after sales team. I now over 2 months later just got an email asking me to sent photos of the shoe so they can determine if I am eligible for a refund despite already determining the shoe was faulty and giving me a voucher that did not work. Highly do not recommend buying from Runners need as their online service is incredibly awful, daylight robbery!

I made a large order for an upcoming sports holiday.
My return included
2 x sports tops
2 x sports bras.
One of the sports bras arrived covered in makeup stains.

I created a returns request for these items but have only been refunded for 1 x sports bra.

Customer service are not replying to my emails.

Overall - absolutely terrible. Do not order online! What a shame.

I’m now out of pocket a lot of money despite following the correct returns procedure. Accidents can happen, but it’s more the fact that my enquiry has been completely ignored that makes matters worse.

Placed an order for over £100 and paid extra for next day delivery. Order was delivered to the wrong house by cowboy courier company Evri. (Photograph of package left at a door 8 miles away, but they haven't been able to recover it?) Reviews of the company cite Courier Issues (especially with Evri) and Customer Service Bottlenecks when deliverys go missing or delayed support to sort out a refund or replacement, staff response is rigid leading to further dissatisfaction they should give their support team more autonomy to present better customer care and service, with more empathy. Don't blame third parties, you are the supplier! Still waiting for a refund or confirmation that a replacement is on its way.

Pair of £18 Balega socks got a hole in the toe after the second run. For over a month I've repeatedly tried to contact Runners Need both via email and their online form for a replacement or refund and had absolutely no response. They sent one email 10 days ago asking 'how would you rate the support you received' (despite having received no support at all) and even my response to that has failed to get anyone to deal with what should be a straightforward return/refund. Really unimpressed and will not use them again.

I began running in January and needed to upgrade the trainers I have been using to something specifically for running.

I visited the store at Newnham Court Shopping Village. I had my gait analysed and got some helpful tips for my running which was most appreciated.

I then went through a number of pairs of trainers to find the right ones, and ran on the treadmill to check how they felt.

The chap who served me asked a number of questions to find what I was looking for, explained the type of trainer for me (good and bad points) and narrowed down what would be useful to me specifically for my running style but also for the distance I want it for.

I am super happy with my trainers and felt valued and listened to. I’d highly recommend this store.

I placed an order in-store on Monday for trainers that were not available in my size, and I was assured they would be delivered to my home the following day. Unfortunately, this next-day delivery promise was not fulfilled.
I required the trainers for an event on Saturday, which was clearly within a reasonable timeframe based on the service promised. However, the order was not dispatched as expected. I contacted customer service daily to follow up, but no one was able to explain the delay. On multiple occasions, I was told that someone would investigate and return my call, but this never happened.
Despite numerous calls, I received no clear update or resolution. The trainers eventually arrived a full week later—after the event had already passed—making them effectively useless for their intended purpose.
I am extremely disappointed with both the failure to deliver on a guaranteed service and the lack of communication and accountability from your customer service team.
If next-day delivery cannot be reliably provided, it should not be advertised or promised to customers.
Due to this experience, I will not be purchasing from Runners Need again.

2nd time visiting Silverburn store. Lorraine the Store Manager was amazing. Particularly when a "karen" interrupted our appointment and started to create a major fuss in store. Lorraine remained professional and courteous, diffusing situation. Her input was massively appreciated in terms of my needs, leading to me ordering online.

**Update
I tried the webchat again today and finally got through to an actual human. He was great and has issued a refund. Persistence is key with this company that’s for sure. I definitely have no interest in dealing with them again.

Having a dreadful time with this company. My order was meant to be next day delivery from 27 April and 2 weeks later it still doesn’t appear to even have been collected by the courier yet (I got an email on the 27/4 to say it was being dispatched and that courier information would follow. It is now 13/5 and I’ve had absolute radio silence since then). In the meantime I’ve emailed multiple times; filled in a contact form on their website; repeatedly tried to contact an agent through live chat and have been on hold for nearly 30 minutes the two times that I’ve tried to call, with no answer.

I want a refund and I want an apology. I am absolutely raging at the lack of communication or accountability. An absolute shambles.

Was nervous about purchasing online after reading some of the reviews. However my order arrived the next day! All looks great, very happy with the trainers, the price and the service! So thank you!

I initially went to the Liverpool Runners Need store after a friend recommended their gait assessment to me. Edward was extremely knowledgable and helpful. The whole experience including the precise shoe fitting was well organised. I learnt a lot about my running style and the best shoe for me. The staff were all very professional and this is definitely worth the money!