Runners Need Anmeldelser 

Most of my order went missing with Evri. It’s been six days now of it being lost in transit, two since I contacted Runners Need. They say I need to wait seven working days for a refund/update so they can claim back against Evri. I explained that their relationship with Evri wasn’t really my concern and I wanted my money back now as it’s been ten days since I placed the order. The customer service rep was apologetic but said I had to wait, that’s the process. Would be v reluctant to order from here again, both because it’s unreliable and because the customer is very definitely not at the center of their resolution approach.

I ordered shoes for next day delivery. 4 days later they haven’t arrived. I rang them to cancel it. Over a week later I still haven’t had the refund. I rang them and apparently their courier hasn’t returned the shoes yet. They never even arrived at my address so I don’t believe that they haven’t had them back over a week later. Do not order from this company!!!!

Still no refund, along with no update from runners need / snow+rock

They can’t even be bothered to reply to their reviews 👌

Totally weird, they won’t let you go downstairs. Had to stand in a queue to be able to go and look at a Garmin, or even find out if they stocked it. Security guard at the top of the stairs seemed as perplexed as me. Why wouldn’t I but it online!!!

The young lady Issy that help me and my partner buy our first new pair of running shoes. She was so knowledgeable, was kind and helpful with everything we asked, would go back just because she was amazing. Thank you
A pay rise for people like this should be given quickly, dont loose the best.

Terrible after sales from this company sent back my brooks under the 12mth warranty for assessment due to holes after 8mths of regular use and they refused to do anything they are just not interested and sent them back to me

Warning! They use Evri!!
Very poor and misleading messaging online. They say free next day delivery if over £125. I picked them because of this. Then they send it standard delivery via Evri... so I can expect them to turn up in 3-5 weeks.

Still waiting for my trainers to arrive from #RunnersNeed #CotswoldOutdoor, It’s now been 3 and 1/2 weeks and getting ‘bot’ like responses from customer services.
They have lost my trainers with their courier and refuse to send me a new pair until they find out where they have gone.
I have sent numerous e mails and just getting a generic ‘holding’ response. Very unhappy

Top notch attentive and expert service for a purchase of running shoes for the first time for my wife and I. We were encouraged to take our time and be sure we had the right fit. Nothing was too much trouble and we felt unhurried. The staff were really friendly too. A 5* purchasing experience, thank you.

I ordered a pair of trainers over three weeks ago and they have still not arrived.
I have been chasing but am just receiving 'holding' e mails without confirmation of when I will receive

Visited the Aberdeen store (11.07.26) I've never purchased trainers from here but certainly will be returning! The whole experience from start to finish was outstanding. I didn't know what I needed and the lovely young lady (tall, glasses, ponytail - sorry, didn't catch her name) helped me figure it out, knew her stuff and had wee top tips in lacing/socks etc that were small tweaks but game changing! She was so patient, kind and had a superb sense of humour. She took the time, made recommendations and was just generally tip top!
I am on my feet for 12h shifts in a busy A&E. Wore my new trainers today and my trotters have never been happier. Customer service at it's finest! This will be my go to going forward for my trainers. That young lady was the highlight of my experience in the store. She was nothing short of fantastic!

Had an issue with a pair of trainers and gave the details over the phone. Was advised to come into store and they would try and help me. From the moment I walked into store and advised them who I was, I was dismissed and told that they couldn’t help without any additional details or viewing the trainers. Completely wasted my time and money to go into store when they could of just told me they couldn’t help over the phone

Order supposed to be delivered by Monday. Contacted Runners Needs advised wait 7 days for tracking number update / response from DHL. DHL conflicting info. No confirmation for delivery date. Tried calling Runners Needs...on hold 15 mins...got cut off...called again on hold for over 12 minutes...enaoked..enail box fill....confirm when the delivery will be!

I want to leave this positive feedback for the staff who assisted me at the Bluewater store. I believe her name is Charlotte.

I was genuinely amazed by Charlotte's customer service. She was incredibly patient, took the time to answer every question I had, and explained everything in a way that was easy to understand.

My visit was mainly about finding the right trail running shoes, and Charlotte's knowledge was outstanding. She clearly explained the differences between various brands and how different shoes are designed to support different foot types and running styles. She also went beyond my original query by recommending shoes that would suit my longer runs and even gave me valuable insights into my current shoe rotation.

What really stood out was how she explained some of the technical features using car analogies, comparing different running styles to front-wheel drive and rear-wheel drive to help me understand forefoot, midfoot, and heel striking. It made what could have been a complicated topic incredibly easy to grasp.

Unfortunately, the store didn't have my size in stock, but thanks to Charlotte's recommendation and advice, I felt completely confident making my purchase online.

Please pass on my sincere thanks to Charlotte. Her knowledge, patience, and genuine enthusiasm made for an exceptional customer experience, and she is a real credit to your team.

I ordered some trainers and the initial communication was fine. However, the trainers never arrived. The tracking code they sent never worked with Evri. I tried to communicate with Runners Need via email and got no reply. I tried calling and was on hold for approximately 30 minutes before someone answered. They said the trainers were with Evri but had not been dispatched. They said they would action it and I should wait for 5 days before contacting them again. The trainers again never arrived so I contacted Runners Need as requested and asked for a refund. They then sent me a form which was a disclaimer that I hadn’t received the trainers. I’ve never had to do this before. It is especially frustrating as they acknowledged Evri hadn’t dispatched the trainers.

In short, a very frustrating experience with poor customer service.

Went to the Southampton store and was helped by Izzy for my gait analysis. She was very helpful and knowledgeable and explained the differences between the shoes well and helped to choose the best fit for me. Would highly recommend the service to anyone wanting to buy a new shoe, as buying online you can't see all the details and fit. Thanks Izzy.

Staff are just really good. They leave you alone to browse if that’s what you want. But they’re also really keen to answer questions and give the impression they want you to run well and enjoy it.

I rather wish I’d read these reviews before ordering some shoes online. Order number 6253424 .They were supposed to have arrived Tuesday/Wednesday but nothing received as yet. Contacted customer services bot but reached a dead end and no further communication. Tried calling and gave up after 15 mins with no answer (or indeed evident queuing system). Nothing from Evri - still not received the items from RN. I’m hoping someone in customer services might actually pay attention to this review and explain what’s happening.

Well, Will must be some consultant because I went in to fix a problem, saying to myself that I’d not even contemplate a brookes. I even told Will that.
Half an hour later I’m walking out fitted into a pair of brookes.
Well, that told me didn’t it 🤣

Ordered and paid for some running shoes in store on Saturday to arrive Monday. Tracking isn’t updating and no response to emails days later. You’ve effectively stolen over £100 from me. Absolutely appalling service.