Runners Need Anmeldelser 

Terrible customer service. Cant get a hold of anyone. Item not even delivered after paying £6.95 for next day. Cant get a hold of anyone to ask where my order is.

Will never order online with them again

I ordered a pair of trainers in March which should have had a 5 day delivery. The courier failed to deliver and RunnersNeed informed me that the parcel was being returned to them, and they would issue a refund, that was on the 7th of March.
I have yet to receive a refund, and they refuse to respond to email, livechat or phone calls.

I have now got my bank involved to raise the dispute.

I booked an appointment for a Gait Analysis at my local Salisbury Cotswold Outdoors/Runners Need (I didn’t even know they did this, so was a bonus when I saw an appointment the following morning). I’d recently got back into running, so felt like this was a necessity.
I arrived and Brandon was helping two other customers, but was quick to find alternative support for them, as he wanted to be able to give his full attention to my appointment. You don’t often find that customer service anymore!!
He couldn’t have been more helpful throughout my appointment. He was so knowledge which you could tell wasn’t just learnt from a training course, but he was actually passionate for running and able to advise me accordingly. Explaining all parts of the gait analysis thoroughly both how it works and the results.
I wanted to make sure I got the right shoes for me and I’m so glad I didn’t buy offline like I was going to do the day before because firstly I’d have got the complete wrong size and secondly I wouldn’t have found the right shoes for me either. I was looking for a hybrid road to trail shoe as I already have road shoes, but he was even able to advise me on my road shoes as I’d bought them to the appointment.
He couldn’t have been more helpful if he tried, he spent near on an hour with me, nothing was too much trouble even after asking so many questions and trying on multiple pairs of shoes in different sizes and styles. Even offered to order in different sizes for me to ensure I got the best for me.
I walked away with a pair of Hoka Challenger 8’s as they’re the shoes that felt best (my road shoes are also Hoka) but tried on New Balance, Brooks and other Hoka’s.
I’ll definitely be back to Runners Need/Cotswold Outdoors for future running kit because Brandon really restored my faith in in-store shopping, so thank you!! He’s a real asset to the store in Salisbury.

I placed an order for HOKA shorts and a top with runnersneed. The top arrived quickly via EVRI but from there things went downhill. The shorts were missing and never delivered. I have gone through a process of communication with runnersneed which has been frustrating and time consuming mainly due to they never reply. I eventually returned the top and was advised that a refund would be processed for both items. To date I have received nothing and am £102 out of pocket. I would not recommend this company.

Received a birthday offer of 20% off but when I went to use it in store, I discovered a min spend of £100 was needed. This is poor given other companies like ASICS and Sportshoes send similar offers with no min spend. In order to retain customers in a competitive market, it would be good to see more accessible offers. I appreciate some very high priced items may need to be excluded (which ASICS do) but at least let me spend say £30 in store and get something back

A great shopping experience with excellent shop floor service!

I ordered running shoes online from Runners Need. The shoes obviously were used when they arrived. I had to visit their shop to return. However, the substantial online delivery charge wasn't refunded, which they should have, as it was their fault.

Plus, my cost to go to their shop and 2 hours spent in the process.

Avoid ordering online from them.

Quick to find & buy. Delivery within 48 hours - thanks for a seamless process

I bought two pairs of trainers on sale. Firstly, the delivery was delayed, but that happens sometimes. Then, when the shoes were delivered, one pair were clearly second hand/had been worn as the soles were marked and there was hair and dirt inside the shoe.

I tried to contact Runners Need four times at various email addresses with pictures from 28th March to 2nd April and received no response. It was only when I threatened a chargeback with my bank that they eventually responded. They offered a return and refund or £10 off (this was on a £130 pair of trainers, on sale at £99), which I felt was poor for having delivered me a pair of trainers with someone else's hair in them.

I asked for a return and an exchange for the same shoes, size and colour, at the sale price, highlighting that this was showing as low in stock on the website so asking for this to be done quickly so I didn't miss out on the sale price. I've still not heard back. The shoes are now out of stock on their website, so I assume I have missed out due to the severe delays in response time.

I won't use Runners Need again, just not worth it for the poor service.

Great purchase at Mercer St Covent Garden. Kenzie was so nice, knowledgeable and really helpful in making the choice of running shoes plus insoles which I hadn’t considered before. As a novice this help is hugely valuable in what can be a confusing and risky choice on injury. A definite recommendation to visit

Runners Need in Camden were great. The gait analysis was helpful and I was helped for over an hour to find the right trainers. The assistant was patient, knowledgeable and I didn't feel pressured.

Ting helped me, I’m so so pleased I came into the store! She did my gait on the treadmill (which I didn’t know they did), recommended a different shoe, and in 2 sizes bigger than what I had asked for when I came in, and taught me so much about how to tie laces and totally different socks to help me run my first marathon. Would highly recommend her over and over again! Thank you!

I placed my order 7 days ago and still not received the package. I paid extra for delivery but it's more than a week and no sign of my purchased item and no communication…

Paid £15 for a gait analysis to never receive the results. Have emailed twice with no response. Called the store I went to and they said they could not help further. I would like to either receive my results or a refund of the £15.

I placed an order on a Sunday, paying for next-day delivery. One week later, the parcel has still not arrived.

What has made this experience truly disappointing is the utter lack of response from Runners Need: I sent two emails — no reply. I tried the live chat — nobody picked up the thread. It is as though the customer simply does not exist once the payment has gone through.

I have shopped with running specialists before and I am well aware that occasional delays happen. What is not acceptable is the silence. A simple acknowledgement would have gone a long way.

As things stand, I am actively considering raising this with a consumer protection association or the relevant authorities, as I appear to have no other avenue left.

I would genuinely welcome a resolution and I am open to updating this review should Runners Need choose to engage. Until then, I cannot in good conscience recommend this retailer.

My girlfriend and I visited the Brighton store this weekend to get a better idea of which ASICS running shoes to go for and to figure out sizing. Chris, who helped us in-store, was absolutely brilliant. He was incredibly knowledgeable and patient, taking the time to clearly explain the differences between the shoes and offer thoughtful suggestions. There was no pressure at all—just genuinely great service. It made the whole experience easy and enjoyable. We’ll definitely be back.

I would give this place negative 5 stars if I could. I will never be returning to this brand to make a purchase. I knew in my bones and my gut instinct that I should've just bought the shoes directly from Brooks & will do from now on!

The customer service is ABYSMAL, i reported the delivery that never turned up on the same day. I was then told some run around nonsense about their policy that it takes them 7 days to investigate these matters. Meanwhile Evri did a separate investigation into the delivery which had a delivery photo that didn't match anywhere in my area, a GPS not matching my address and told me within 48 hours they lost my parcel!

Did customer care help then? No! Of course not because it hadn't been "7 working days" and other rubbish they were saying. Such a useless waste of my time to have to keep contacting them & never did i ever receive a SINGLE communication from them without me instigating it which is honestly the worst part.

How bad must your customer service systems be for me to have to be the only person who reaches out to solve a mistake YOU made? 12 days later I had to reach out to the brand again to demand a refund for a parcel the courier said to me in writing was lost 10 days prior.

Worst experience I've had in all my life.
AVOID AVOID AVOID.

It is 2 weeks later and I have still not received my 'next day' delivery. Also impossible to speak to anyone online and runners need/Cotswold outdoors do not reply to the email address listed on their contact us page. Will have to do a chargeback given zero response to my request for a refund.

I went into the Port Solent store after a proper awful experience in the hedge end store I was greeted on entry and started the gate analysis. Luke was dealing with me who was very professional and helpful. We did the gate analysis and he showed me all different details and how AI is tracked my body and different paths of running it also specified what injuries I currently have which were correct. Luke then spent the next 30 minutes trying to get me a pair of running trainers which we successfully did and I now have brought a new pair and fingers crossed everything will be okay.

I visited the Cardiff store today for a gait analysis and was welcomed by the very knowledgable Ryan. A runner himself, he performed the gait analysis easily, and recommended 4 different shoes. He was patient while I decided on the best option for me and offered good sound advice. Would recommend for service given and choice of shoes.