Paid 7 quid extra for an express delivery, theyve posted it through as normal and not express delivery, 3 days later my parcl still not even been handed over to royalmail. Not a serious company what... Se mere
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Se, hvad kunderne siger
I adopted a cat from RSPCA West Hatch. The staff are very knowledgeable and friendly, responding quickly via emails or phone calls. I was given plenty of helpful information regarding his needs and ad... Se mere
The gentleman below says, they didn't come to rescue an ill cat. Just to let you know they come occasionally, if they are known to the people who are reporting. My friends cat was reported by a mali... Se mere
Absolutely terrible. Their phones are not working to report any injured case domestuc or wildlife. I will never donate to this useless 'charity' and neither should you.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At the RSPCA, we’re proud to be there for every kind— from pets in need to wild animals who need urgent care. Every day, our dedicated teams work tirelessly to protect animals, prevent cruelty, and offer hope in situations that are often distressing and complex. As a charity, we face difficult decisions about how to use our limited resources, and we must prioritise the most urgent and serious cases of abuse or neglect. This sometimes means we can’t attend every call, no matter how much we wish we could. When we’re unable to be there in person, we’ll help in other ways—offering you support, directing you to organisations that can help fast, and, when it’s safe, empowering you to take an animal to a vet. These shared efforts truly make a difference. We’re incredibly grateful for the kindness, patience, and support shown by the public. Together, we can continue to speak up for animals, protect those in need, and build a better world for every kind.
Kontaktoplysninger
Storbritannien
- www.rspca.org.uk
2,6
Under middel
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Har besvaret 94 % af deres negative anmeldelser
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Honestly, such a pity....
Called them to report animal neglect and they would not investigate, as they said they had a limited number of volunteers available.
Twice, I called them about injured wildlife on the road and they told me to catch the injured animal myself and bring it to a vet. So, without the substantial funding or workforce of a whole organisation, ALONE and with only a cardboard box, I did chase the injured wildlife for hours, catch it and bring it to a vet...
Honestly, I don't see the point in calling them if excuses and pity-me stories are all they provide.
Please don't reply to my review with some fake, hypocritical response. I believe in actions, not words... and, based on my own experiences and the other reviews on here, I can see what appears to be a pattern of justifying inadequate responses while vulnerable animals are left in despicable conditions.
Such a pity...
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra RSPCA (England and Wales)
Hi Valeria,
Thank you for sharing your feedback after contacting us on multiple occasions and we’re very sorry to hear that you feel let down. Thank you also for your dedication and commitment to assisting the wild animal you were concerned for and taking it to the vet so that it could get the help it needed as quickly as possible.
We take service complaints very seriously. If you would like us to look into your calls and assess how your concerns have been handled please provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
With best wishes
Sarah
Microvolunteering
I am a microvolunteer for the RSPCA and I enjoy it very much! The tasks are easy and you can pick what you want to do. The communication is efficient and every opportunity is laid out very plainly. From the tasks I've carried out, I can tell that this organisation care about a range of topics and I'd like to do further volunteering/work for the RSPCA in future.
16. september 2026
Uopfordret anmeldelse
Besvarelse fra RSPCA (England and Wales)
Hi Lilly,
Thank you for your kind review and for joining the RSPCA as a Microvolunteer. We appreciate all of our volunteers for giving up their time to support our vital work for animal welfare and we are pleased to hear how much you are enjoying the experience so far and finding the tasks easy to complete.
We are truly grateful for your support and making a positive difference to the lives of all animals.
With best wishes
Emma
Useless.
Just shocking. Reported a neighbour who has had nine or ten dogs in about three or four years. Is seen kicking the dogs regularly, then they mostly just dissappear. Recently he's had three British Bulldogs, the first disappeared after a few weeks. One died two weeks ago of 'liver disease'. The last one died yesterday because it 'caught liver disease from the first'??? The dogs are not chipped. He has acquired a brindle XL Bully puppy now, around two weeks ago. The last XL Bully escaped after killing his two Frenchies, armed police responded and he was rounded up and disappeared by the owner.
So at best; he is physically abusive. Neglects to get them chipped, medical care and registered. (You can't get XL dogs anymore, it's illegal.) At worst he is a prolific animal hoarder and abuser, who kills them when there is a problem or he's bored.
RSPCA:
Didn't listen.
Said there wasn't enough evidence to investigate.
When I said don't you investigate to uncover evidence? She said no? Apparently that's not how it works? When I pointed out a visit to ask him where the dogs are and which vets they were taken to would uncover lies. Much like the 'catching of liver disease' nonsense. I was again told that's not how they work.
I would say they would only come out in extreme circumstances where there's an open and shut case. Where they would undoubtedly be too late. Perhaps one they could highlight and fundraiser off?
No help at all, uncaring, annoying, a day late and a dollar short. I will never donate to them again.
16. september 2026
Uopfordret anmeldelse
Besvarelse fra RSPCA (England and Wales)
Hi Carly,
Thank you for leaving your review and sharing your concerns regarding the dog you reported. We truly appreciate you monitoring the situation and reporting this to us and we’re deeply sorry your experience didn’t reflect the care and compassion you expected. Every animal matters to us, and we’re working hard to improve how we communicate our limitations as a charity with limited resources.
We take all service complaints seriously. If you would like us to listen to your calls to look into how they were handled, please use our formal complaints process so we can review the specific details:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Thank you again for your valuable feedback.
Best wishes,
Emma
Amazing for microvolunteering
A really nice organisation - volunteering with them is an amazing experience. The only critical feedback I have is that I wish their call line was a bit more informative. Me and my friend found an injured pigeon and weren't able to get any essential advice from the RSPCA help centre.
14. september 2026
Uopfordret anmeldelse
Besvarelse fra RSPCA (England and Wales)
Hi Elisha,
Thank you so much for your lovely review and for volunteering with us. The RSPCA is incredibly grateful for all of our dedicated volunteers who offer their time and support to help us create a kinder world for all animals.
Thank you also for trying to help the injured pigeon you found and for leaving your feedback about your experience contacting us. We’re so sorry you did not find your call helpful.
We truly understand how distressing it is to see an animal in need. In order to help as many animals as possible we will always ask people to take action to help small sick or injured wild animals themselves if they can by safely transporting them to a vet, rather than waiting for the RSPCA. That’s because it’s the quickest way for thousands of wild animals to get the urgent help they need. Every time a kind member of the public helps a wild animal, it frees up our specialist rescuers to reach animals suffering from cruelty and neglect.
You can find further information on our website advising how to help a sick or injured bird, including how to contain them. We hope that you find this useful:
https://www.rspca.org.uk/adviceandwelfare/wildlife/birds/injured
Thank you again for your valuable feedback.
Best wishes,
Emma
Rang the RSPCA about a sick cat that…
Rang the RSPCA about a sick cat that appeared feeding alongside the 20 or so feral/abandoned cats that I feed.
This one is friendly so I rang them hoping for some help. Their reaction was basically the problem was my responsibility and that I should catch it and take it to a vets. They do not have the staff to deal with these sorts of problems.
The tear jerking Tv advertisements that show a concerned officer turning up and taking the poor animal away to treat it are just a cynical way to receive donations.
This is the 2nd and last bad experience with them and I will not waste my time contacting them.
They did contact me back to see if I would like to set up a monthly direct debit to enable them to collect more money for not helping.
13. september 2026
Uopfordret anmeldelse
Besvarelse fra RSPCA (England and Wales)
Hi John,
Thank you for your review and sharing your concerns regarding the cat you reported. We truly appreciate you looking out for an animal you believed was in distress.
We’re deeply sorry your experience didn’t reflect the care and compassion you expected. Every animal matters to us, and we’re working hard to improve how we communicate our limitations and provide guidance even when we can’t attend in person.
Please know that every report we receive matters to us. As a charity with limited resources, we have to prioritise the most urgent and severe cases of cruelty and neglect. This means there are times when we’re not able to take the action people hope for, even though we’ve carefully assessed the information provided.
That doesn’t mean your report wasn’t important — it helps us build a clearer picture of animal welfare issues in local communities, and we’re grateful that you took the time to speak up for an animal in need.
If you ever have concerns again, please do continue to contact us. We’re here to help, and we truly appreciate your support and compassion for animals.
With very best wishes
Sarah
Volunteering for the RSPCA through the Wildlife Friends
Volunteering for the RSPCA through the wildlife friends has shown me what a big impact this charity has on our environment and the local wildlife. The great variety of volunteering tasks available shows how extensively the RSPCA work to improve all animal welfare across multiple aspects. Tasks have ranged from improving my garden to accommodate wildlife, to helping to count and record species for data, to advocating online about their cause and goals. From doing just some of these activities, there were obvious differences made with many positive outcomes I noticed.
This charity really does make a huge difference and uses lots of effort. While tackling all these animal welfare issues across the UK is challenging, it is clear the RSPCA will not give up and this deserves recognition and appreciation.
1. august 2026
Uopfordret anmeldelse
Besvarelse fra RSPCA (England and Wales)
Hi Ffion,
We are very grateful to you for leaving your review about your experience of the RSPCA as a volunteer and for recognising the extent of the work we do.
We want to have the greatest impact for the greatest number of animals and it takes all of us to make that happen. We’re so pleased that you have become a wildlife friend and supported your local wildlife through a range of activities and creating a better world.
For those who may be interested in learning more about how the RSPCA works for every kind please visit our website here:
https://www.rspca.org.uk/whatwedo
With very best wishes
Sarah
Micro-volunteer at RPSCA
I am happy to be a micro-volunteer at RSPCA. It is my way of contributing to the charity with flexibility. As a charity, resources only stretch so far. It is important to get involved where you can and help as many animals as possible. That is what matters.
13. september 2026
Uopfordret anmeldelse
Besvarelse fra RSPCA (England and Wales)
Hi Jasmine,
Thanks so much for leaving your review and for donating your time as a Microvolunteer. We couldn’t do what we do without our volunteers and we are incredibly grateful to those who choose to give up their free time to help and support us and the animals that need us.
For anyone considering volunteering, this page of our website and the pages linked to it provide some useful information about how to get involved:
https://www.rspca.org.uk/getinvolved/volunteer/withus
Thank you again for helping us to create a better world for every kind.
With best wishes
Emma
Absolutely disgusting how they leave…
Absolutely disgusting how they leave animals to be treated cat I was told not to feed for 24hrs after that still can’t collect animal maybe it’s got to be dead for them to care about it I will never trust RSPCA again completely unacceptable how they treat animals
11. september 2026
Uopfordret anmeldelse
Besvarelse fra RSPCA (England and Wales)
Hi Hunter,
Thank you for leaving a review. I’m sorry to hear how disappointed you are after contacting the RSPCA. We truly appreciate you looking out for the cat you believed was in distress. We’re deeply sorry your experience didn’t reflect the care and compassion you expected. Every animal matters to us, and we’re working hard to improve how we communicate our limitations and provide guidance even when we can’t attend in person. Thank you for taking the time to share this — it helps us improve.
With best wishes
Emma
Fantastic organisation does a lot more than you think.
Just started volunteering. Knowledge of the back ground of the RSPCA is very interesting, and they help alot more animals than just pets. Also alot of keeping the enviroment clear of rubbish and safe for all. Very impressed so far.
10. september 2026
Uopfordret anmeldelse
Besvarelse fra RSPCA (England and Wales)
Hi Anita
Thank you for taking the time to feed back on your experience of the RSPCA. It’s kind of you to help us out by volunteering.
Yes, the RSPCA has achieved a lot for animal welfare over the last 200 years, and we’re on a mission to keep creating a better world for every animal. So thanks for joining us in that.
With best wishes
Sarah
What a brilliant organisation!
10. september 2026
Uopfordret anmeldelse
Besvarelse fra RSPCA (England and Wales)
Hi Hollie
Thank you so much. We really appreciate this and your support helps us continue in our work.
Best wishes
Sarah
A brilliant charity
A brilliant charity! a team of wonderful and helpful volunteers donating their time to help an amazing cause. They shine light on important issues and assist with animal health and welfare concerns. Thank you for all you do.
10. september 2026
Uopfordret anmeldelse
Besvarelse fra RSPCA (England and Wales)
Hi Grace
Thanks for your great feedback and recognising the extent of the work we do. We’re very proud of our volunteers who so generously give up their time to help us help the animals.
With best wishes
Sarah
Don't really care about animals
We had an injured fox in our garden - heavy breathing, trying to move, basically very much in pain but still alive. We call the RSPCA and they just say watch it for a couple hours see what happens even though it obviously was not going to get better. The fox ended up slowly dying after 2.5 hours.
9. september 2026
Uopfordret anmeldelse
Besvarelse fra RSPCA (England and Wales)
Hi HaitchZed
Thank you for getting in touch and for caring about the fox. We’re really sad to hear it died.
We’re sorry to learn that your experience has left you feeling we don’t care about animals. I can assure you this is very much not the case.
Please do fill out the complaint form on our website so we can look into this and respond to you by email:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Thank you again for raising your concerns, and for seeking help for the fox.
With best wishes
Emma
I just volunteer with them online…
I just volunteer with them online helping them to spread the word of the animals. That makes me helpful and gives me a meaningful life, that is my little contribution to this world that many are trying to destroy by not being respectful with nature.
10. september 2026
Uopfordret anmeldelse
Besvarelse fra RSPCA (England and Wales)
Hello KJ
We are very grateful to you for leaving your review about your experience of the RSPCA. It’s lovely to hear that you generously give your time to help us and that this in turn is a positive influence on your own life.
Thank you so much
With best wishes
Sarah
An amazing charity to volunteer for
An amazing charity to volunteer for! The local wildlife initiative is amazing and easy to complete for anyone looking for contributing to animal protection in their local area. Super accessible and informative charity
9. september 2026
Uopfordret anmeldelse
Besvarelse fra RSPCA (England and Wales)
Hi Sara,
Thank you so much for your lovely review. The RSPCA is truly grateful for all of our dedicated volunteers who offer their time and support to help us create a kinder world for animals.
We’re so pleased to hear that you have found the experience so accessible. We believe everyone can make a difference through volunteering and we’re proud to welcome people from across different communities. We actively remove barriers preventing people from joining us in protecting every kind of animal.
For people who may want to find what local volunteering opportunities may be available in their local area please visit our webpage here:
https://www.rspca.org.uk/getinvolved/volunteer
Thank you again for your support and making a positive difference to the wildlife in your local area.
With very best wishes
Emma
Buzzard brought in...from Clyst Hydon
Friendly , professional & caring
Unfortunately the outcome was not what we wished for on the survival of a injured Buzzard, however the team wrote back with the a detailed reason on injuries
thanks to the team that do and amazing job !! keep it going
regards Paul & Jenna
5. september 2026
Uopfordret anmeldelse
Besvarelse fra RSPCA (England and Wales)
Hi Paul and Jenna,
Thank you both for your incredibly kind words, the team will really appreciate them.
Every animal matters to us and we work hard to rescue and rehabilitate as many as we can. It is indeed heart-breaking when we can’t bring about a positive outcome but we are truly grateful that you took the time to seek help for the poor injured buzzard.
With best wishes,
Sarah
RSPA left a letter saying I was not in…
RSPA left a letter saying I was not in and needed to talk to me about a report on my Cats
I have no cats or any pets at all
When I phoned the number on the letter it took an age to get a call handler who told me he could not give me any info on the report and seemed not to believe me that I had no pets
I asked if an injured animal had been seen at my address so I could look out for it but he seemed he could not be bothered and said some one might call me some time he did not know when. If they were concerned for Cat I feel they should have told me what report was concerning having sent an Agent to my address. It all felt like a box ticking exercise.
.
Just up dating the review having had the reply
I would like to make the reader aware the note instructed me to call the call centre at the cost of my time and phone bill ,it took 30 minutes just to get through when as stated in the reply the call handlers can't talk about the case
What was the point of getting me to call?
Up date to the new reply
Seems the RSPCA can reply to reviews almost immediately but not animal welfare issues so shows where the funds are prioritised. as to the new reply
The call was for over 30 min at national rate £ 4.80 plus connection fee for something that could be done on line for FREE poor service
9. september 2026
Uopfordret anmeldelse
Besvarelse fra RSPCA (England and Wales)
Hi Liam
Thank you for feeding back to us and I’m sorry that your experience was not what you expected. If you’d like to fill out the website complaints form, our National Control Centre team will check how your call was handled and respond to you by email. Here’s the link:
https://www.rspca.org.uk/utilities/contactus/complaints/form
It’s worth mentioning that call handlers aren’t able to give out information from the officers’ database. They’re not officers themselves and when someone rings in response to a card or letter left by an officer, they log the information on the database to make the officer aware but can’t say exactly when the officer will ring back. This is because officers’ workloads are subject to constantly changing priorities due to us constantly receiving new reports of urgent animal welfare concerns.
With regard to your update, if an officer visits but a homeowner is out, depending on the type of concern reported to us they may leave a card or letter asking the person to call. The person’s number is then passed to the officer so they can ring back and arrange a visit.
Due to the volume of calls we’re receiving, unfortunately at times it may be necessary to queue to get through to a call handler or to try again at a less busy time. Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line.
I hope this helps.
Best wishes
Emma
I've just applied for volunteering as…
I've just applied for volunteering as I've been online work such as volunteer induction, animal welfare and diversity, inclusion and equality. Both of them are very interested to look at and great learning. Highly recommend.
9. september 2026
Uopfordret anmeldelse
Besvarelse fra RSPCA (England and Wales)
Hi Harry,
Thank you for your kind review and for donating your time as a volunteer. We truly appreciate all of the support and time that our volunteers offer and it is wonderful to hear that you are enjoying your Induction activities. We hope that you go on to thoroughly enjoy your volunteering role and helping us to create a better world for all animals.
With best wishes
Emma
Microvolunteer
I've just started as a Microvolunteer and I am excited to help animals lives by completing tasks and I hope to learn more and help out more in the future.
9. september 2026
Uopfordret anmeldelse
Besvarelse fra RSPCA (England and Wales)
Hi Kelsey,
Thanks so much for leaving your review and for donating your time as a Microvolunteer. We are really grateful to those people who choose to give up their time to help and support us and the animals that need us.
For anyone considering volunteering, this page of our website and the pages linked to it provide some useful information about how to get involved:
https://www.rspca.org.uk/getinvolved/volunteer/withus
Thank you again for helping us to create a better world for every kind.
With best wishes
Emma
Great Organisation.
Microvolunteering with the RSPCA has started of as a extremely welcoming experience, the staff team have been helpful when i have put an enquiry on their message system and have got back to be quickly. Their website is extremely informative regarding how to begin volunteering and they make it very clear that if you're ever in need of assistance their team is always here to support you.
9. september 2026
Uopfordret anmeldelse
Besvarelse fra RSPCA (England and Wales)
Hi Esme,
Thank you for your lovely review about your volunteering experience. We’re so grateful to you for donating your time to support the RSPCA in creating a better world for every animal. Our teams work hard to ensure that all of our volunteers feel supported in their roles and we’re so pleased that they were able to assist you with any questions that you had.
We truly hope that you enjoy your time as a Microvolunteer. For people who may be interested in joining the RSPCA as a volunteer, please see our website for local opportunities near you:
https://www.rspca.org.uk/getinvolved/volunteer
With best wishes
Sarah
Happy chap as microvolunteer
Hello I've just signed up as a microvolunteer and am such a happy chap that I can help to make the world and lifes of animals a better place by completing some simple tasks. It has been a delight signing up and I am discovering the sites now and watching unduction videos. Sitting next to me is Alaska saying hello. Let's start making friends and help each other. Thank you.
7. september 2026
Uopfordret anmeldelse
Besvarelse fra RSPCA (England and Wales)
Hi Stephan (and Alaska!)
Thank you so much for joining the RSPCA as a Microvolunteer and for your kind words. We’re truly grateful that you have joined us to create a better world for all animals and we truly hope that you enjoy all of the activities shared with you once you have finished your induction.
We believe everyone can make a difference through volunteering and for people who many be interested in finding an opportunity that may suit them, please do visit this page of our website to explore local ways to help:
https://www.rspca.org.uk/getinvolved/volunteer
With best wishes
Emma
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