RRG Group Anmeldelser 432

I recently had the pleasure of experiencing exceptional customer service at RRG Bradford. From the moment I walked in, I was greeted with warmth and professionalism. Bilal Khan and Natalie, along with their fantastic team, made the entire process seamless and enjoyable.

Their knowledge and expertise were evident throughout the visit. They took the time to understand my specific needs and preferences, ensuring I was completely satisfied with the service provided. Their attention to detail and commitment to excellence were truly commendable.

I needed my camera clearing and connecting to my phone and Dan made me feel at ease to pop in and get it sorted, he then went the extra mile by asking a really knowledgeable colleague Dave to explain things with me, and he then explained many more important and worthwhile items about my car which I wasn’t using and not the full potential out of it. I cannot praise either enough. Polite, friendly and hard working. Definitely recommend RRG Stockport.

Still no response from Sales Manager 31 HOURS later!!!!!

Incompetence,time wasting,making unwarranted assumptions,insulting part exchange_at RRG MG Stockport.Disorganised,overconfident salesman.Nobody answers phone at opening time today 9 Sept.This to a customer who bought 4 cars from RRG Stockport/Bury,previously,and had excellent relationship with previous sales people.In short RRG Stockport should be stripped of MG franchise,and salesman and Sales Manager sacked by RRG.Still 3 hours later Sales Manager has failed to return urgent call.I intend to inform my neighbours (good friends) how badly services has deteriorated....they have bought at least 4 Mazdas from RRG Stockport and have taken note.
PS....still no response from Sales Manager Carl,9 hours later....has he had his P45 already?? Talk about digging a grave for yourself!

I was out and about looking for New Car, decided to pop into Toyota RRG Stockport. I was looking for Motability Car . I spoke to Vincent told him which car I was thinking about and he arranged test drive there and then other dealers Booked appointments for same. Everything was sorted, Car ordered etc etc. We had our small dog with us, he was a star I think every member of staff paid him attention, it was an amazing experience for my wife and myself, more so for Bear our Dog, who was served with cool bowl of water, whilst we had coffee. Best car sales staff I have ever met. Thank you all so much.

Even by the exceedingly high standards of the RRG group (in my experience: Rochdale & Bury), I was especially impressed with the Sales Executive, Kyle in the Rochdale branch. He was an enormous help in understanding all the vehicles available and gave first class and impartial advice. Kyle went above and beyond expectations: a credit to the Group. As a loyal customer, I intend to continue to take my custom to this company in the future.

RRG BURY KIA
Superb customer service. The best, I must say, for over 50 years of driving and buying cars. Polite, pleasant, caring and so extremely helpful; nothing was too much trouble. Recommend then 100% plus.

My daughter and her partner purchased a Volkswagon Tiguan from RRG Skoda Bolton.
I myself went to view the vehicle before they bought it.
Upon inspection I noticed a large cut in the rear off-side tyre, approx 25mm long x 10mm deep (measured from surface of tyre) I pointed this out to the sales man, he said this would be fixed as it would have to go through
an MOT where it would get picked up.
My daughter, who is 7 months pregnant, went to
pick the vehicle up a week later.
The tyre had not been changed, my question is how did it pass the MOT, when this was pointed out to the salesman, he replied, saying it was on order.
2 weeks later 05/08/24 the new tyre was fitted, which is a different brand to the other 3, in theory this could cause issues with breaking and driving.
My question is why did they release the vehicle when it wasn't road worthy.
Another issue, after picking the vehicle up, the dashboard flashed up a low level of adblue, why was this not checked and picked up on the pre-delivery check.

I went into RRG Stockport with my family to see some options with an interest for the CX-30 model. We met John Barry who welcomed us with smile and empathy. I was undecided on whether to go on a used or new car and even if the cx-30 was the right pick for our growing family. So he first showed us the cars inside out and then also took me on a test drive without even me asking. He spent quite some time with us, going through the various specs with real passion. After that, he talked us through the various finance options, giving some figures, and never tried to oversell or given pressure but gave us the time to reflect and decide. So at home we decided to opt for the new car and came back the day after to finalise the purchase. The car arrived in less than 2 weeks and we’re driving an amazing and super safe car now! Even on the delivery day, post-sale process was seamless, again went through the various options without overselling.
I value customer care and not trying to oversell or giving pressure without real benefit for customer immensely and John was very professional from the first visit, very friendly and honest, kept me update while my car was to be delivered and took pride in his role. People like John is what make great companies and I believe that he is a massive asset to RRG, hope they appreciate that!
Thank you RRG but especially thank you to John!

Thank you RRG Salford for your immense kindness today and for your empathy and understanding. I will be forever grateful to you and I am so glad that I chose to put my trust in you. I promise to continue to be a loyal customer . Bless you Louise and thank you from the bottom of my heart.

Meet Andy Glover when I first visited RRG showroom with a welcoming smile he asked what type of vehicle was I interested in , after a short conversation he directed me to several vehicles that meet my needs
After spending quite a time at the showroom I came to a decision to purchase a vehicle Andy sorted out all the paperwork out on return to pick my vehicle up Andy went above and beyond he escorted me to tax my car to make sure that the paperwork was correct at the post office then he drove me to the the site were you can have your service completed by RRG
Andy was very professional, very friendly and honest he took pride in his role I believe that Andy is a asset to RRG well

RRG sold a car to me with multiple defects and outstanding recalls. Currently taking no accountability and having to go to the Motor Ombudsman to try to get help for them taking the car back.

Voiture d’occasion achetée 27900€.
Choisi pour mon handicap physique.

Vente forcé Roole + mensonge sur option « integration smartphone » qui m’a couté 306€ le 1er jour.

Parebrise avec impact dans le champ de vision, pas de 2eme clé, tablette defectueuse (confirmé par le constructeur) non pris en charge depuis le 18 avril 2024.

Aprés 2 mois et demi, Toujours aucune intervention.

RRG lormont à fuir. Aucun service aprés vente.
Renault laisse pourrir la situation.
Aucune prise en compte du responsable VO et directrice adjointe.

Service aprés- vente n’existe pas. on se moque de vous, fait perdre du temps et de l’argent.

Que du mépris !!! Une honte malgré la garantie Gold + Extension de garantie + forfait Entretien-Reparation.

When we went to collect our new car Yaris cross at RRG Huddersfield on Motobility,Jacob Hooson went through everything for me and my husband he was knowledgeable and understanding nothing was to much trouble explaining everything to us, it was a pleasure dealing with him. Mrs Pauline Burgess

I bought a car at Huddersfield. I had excellent service from Nick and Taylor. They both gave me such a welcoming smile to the centre, they both were very kind.
During my purchase they both explained showed me all the information I needed to know about the car and paperwork.

During this visit they kindly showed me a tour around the other cars and helped me pick and choose the right vehicle for me.

Nick and Taylor was brilliant at keeping in touch with me via email and phone calls when sorting this new car out. They were always at the other end of the phone when I had a question about this vehicle.

The day I picked my car up, again I was welcomed by Nick and Taylor with great pleasure from them both. Taylor went through everything with me and set my phone up to the car so I was ready to go!

Just wanted to say a big Thankyou to Nick and Taylor as they gave me amazing customer service and would 100% recommendation talking to one of these guys!

It was a smooth and pleasant experience buying this car from them both! Their time and effort was definitely spotted!

Thankyou again.

Fantastic salesman in Mark. Very helpful with everything we asked him and can't praise him enough.

Fantastic customer service, communication and all round experience. I would definitely recommend. I live 40 miles away, but it was worth the effort to deal with Skoda Bolton.

I was getting nowhere trying to resolve an issue until I spoke to a lovely lady called Claire Everitt. Claire was very helpful and a pleasure to talk to, so I gave her the 5 stars

Toyota are really good cars, I guess they must really sell themselves because the staff didn't feel like they had to try. I had to argue very hard just to get a manual with my used toyota and was told I was lucky I was getting a spare wheel in the boot. I was often given the dismissive statement that 'it's all online now' but without any details.

Was given no service booklet and the first service record I was given wasn't even fully filled in (granted I can get full details from Toyota's portal, something I researched on my own). After filling in a Toyota feedback form I received a voice message from the sales manager whilst I was working and unable to answer, asking me to call him back, but with no details as to what about. After a couple of times calling with no answer on different dates and times I gave up.

I don't think I asked anything unusual, most of my requests were quite basic, but I was made to feel like I was a waste of time to deal with. I guess if I was buying a brand new car I would have been treated differently, but it's not like Toyota approved used cars are cheap!

Because of how unpleasant the experience was I was often tempted to pull the plug and stick to the bus. Though I was assured by the salesperson these cars sell very fast so I guess it would have been no bother to them.

I'm not sure what the point of going to a main dealer is after that experience, probably better to try a reputable second hand dealer for a better price if you'll get treated like an inconvenience at an expensive main dealer.

RRG Lexus Stockport - I collected a new LBX today, very pleasant experience from all staff. Excellent customer service from Asa, he explained all controls and even set up the App on my phone. Very satisfied customer. Thank you Lexus ! Nicola

AVOID - RRG Peugeot Rochdale

Purchased a nearly new 2021 Peugeot 208 GT (MF71 OUD) with approx 8,000 miles. Collection day saw a large area of damage to one of the doors no doubt by their “detailers” who probably dropped the sponge and wiped the car with grit. Sales Manager refused to repair as it was too much cost to them! So gave me a partial refund holding back £500 until the V5 doc was returned. It was returned by recorded / signed for Royal Mail. Days pass and despite chasing still no refund. Despite the salesman who sold me the car signing the return mailed V5 Document, they cannot locate the V5 Document - clearly they have lost it or already sold the car with it. A scam on trying to keep a customers money. Selling the car in a damaged state to an unassuming customer no doubt as they cannot be bothered spending money to repair it. Now with The Motoring Ombudsman. AVOID THIS GARAGE!