RRG Group Anmeldelser 432

MY GOD WHAT A NIGHTMARE! My family bought into a MG ZS that's been nothing but a problem. We've been stranded at the charging station every sodding time we leave town. The staff at Stockport are RUDE AND INCOMPETENT. DO NOT DO BUSINESS HERE. Better to drive down to Bristol where the MG staff on the phone and in the garage know their job. My wife in tears and my baby crying on the side of the road was the only dependable results. RUN AWAY. We had to borrow a second vehicle (an old 2003 Landy Disco ) just so we could get to the market and hospital for babys appointments because Stockport was so unreliable at fixing MG problems. Eventually after getting stranded in Bristol, the MG mechanics figured it out, but we've been stuck with the bill for the rental to get us out of this mess that's totally MGs fault. In all my days of buying and driving, I've never been so shocked and disappointed. I invite MG Stockport to make this right so i can remove this and the other reviews I will be writing and posting anywhere i can find an audience.

Excellent customer service. I part exchanged my rav4 earlier this month, and could not have hoped for a better experience.Rob was outstanding-answered any queries, always did what he said he would when he said he would, left his mobile number so l could contact him at any time, and made the whole process straightforward. All the staff were friendly and welcoming and l could recommend this garage. I will certainly use them again.

Visit date: 10/01/2025
Full service: Toyota Yaris

I have been a long standing customer and regularly get my car serviced from RRG Bury, I chose to get my car serviced from main dealer as it gives me added peace of mind my car automatically qualifies for 12 months Relax warranty.

During my visit for a full service I mentioned I have issues with the seatbelt and the gearbox, I was told this is not covered under the warranty when it clearly states in the warranty literature the gear box and seat belt tensioners are covered.

I am absolutely disgusted how Toyota encourage you to get your car serviced from them and then do not honour any warranty work, as far I am concerned the Toyota Relax warranty is a scam in order for the dealership to charge higher prices and increase revenue.

I would like to speak to a senior manager at RRG and explain to me what is acutally covered by the warranty.

I have never claimed under warranty and would have thought the issues would have been addressed as a gesture of good will. I will now get my car serviced independently at a fraction of the price.

Overall very dissatisfied, I am a driving instructor and will be informing my fellow colleagues to not use Toyota, in fact most have moved to Kia’s and I will be doing this same.

Concerne RRG Cannes (suite de l'avis du 09/01/2025)
Comme indiqué dans le précédent avis, je me suis rendu sur le lieu de l'atelier dès l'ouverture et j'étais le premier client. J'ai développé fermement mais courtoisement mon ressentiment généré par la quasi impossibilité de prendre un RDV par téléphone. Mon interlocuteur de la réception atelier convient qu'il y a un problème et que cela nuit à l'image de la société. Il a été diligent. Mon véhicule a été pris immédiatement en charge et m'a été rendu 1h15 après, réparation faite.
Je note 3 étoiles et non pas 5 car le problème sérieux d'impossibilité de parvenir à une prise de RdV par téléphone subsiste.

We had a decent experience handing over our money to RRG Bury... but the aftersales service has been appalling from day one (and continues to be, 18 months on).
- they've tried to upsell by telling us work needs doing when it doesn't
- when we've raised this with them we can't get a consistent answer out of anybody (apparently because of call centres where staff don't have access to each other's notes)
- "goodwill gestures" for their mistakes, never actually materialise
- and to top it all off they've called me by my husband's name on every occasion they've contacted me (despite promising every single time that it'll be corrected on their system)

Excellent correspondence and customer service at its best. Traded in my own car for a new Toyota over the internet and everything went extremely smoothly and efficiently. The dealer went over the top to make sure we were happy and if everything was understandable.

I purchased my Toyota Aygo xcite last January when it came with its first MOT certificate. Today was the day of its service and MOT. The car was picked up from my home at 08.20 and arrived back with me just before 1pm. I received a film clip of the examination of the vehicle which proved there were no problems with my car. Thomas collected and brought my vehicle back to me and was a lovely person to deal with. Thank you all at RRG Bury Service Department.

We wanted to replace my car, we had previously used RRG Bury so we went back. Had an idea of what we wanted to buy. The salesman Daniel Gardner was very helpful, not pushing us at. We chosed a Kia Sportage & advised by Daniel to go for a test drive which we did. No pressure at all. The sale was made so easy. Lovely customer service.

RRG Toyota Altrincham
Stay away from this branch, especially if you are a customer trying to purchase over the phone or online. The service is very poor, and communication is lacking. It is quite unprofessional.

We purchased and picked up the car yesterday. We travelled from Glasgow to collect the vehicle, but when we saw the car, it had numerous scratches all over the body, and one large area had a significant burn mark. When we asked the manager to replace that part, even though we were willing to overlook the other scratches due to normal wear and tear, he refused because he had offered us a £200 discount over the phone when we initially inquired about the car.

A service had been carried out five months ago, and the car has been driven for 3.5k miles since then. However, they refused to provide a fresh service because they claimed they couldn't spend any money on the car due to the £200 discount.

When we argued with him about these issues, he told us we could leave and walk away, showing no concern for how far we travelled by train or the fact that we had taken time off work, needing to return the next day. We felt we had no option but to buy the car, which felt like a forced sale when we were extremely unhappy. Now that we are back in Glasgow, we regret this purchase and would prefer to return the car, as we are not satisfied.

While driving on the motorway, we noticed that the wipers were ineffective and couldn't clear the windshield properly, forcing us to stop until the rain let up enough for safe driving. I called the salesman today to report the wiper issue, but he insisted that the wipers were fine and were last checked. This experience has been terrible, and I cannot express how disappointing it has been. If you haven't seen the car in person, I strongly advise against making any deals with them.

Bought my first new car, this was a big decision to make and after going to some other dealerships there was something different at RRG Rochdale. There was no pressure at all yet provided all the information I needed to decide in my own time. From the first time walking into the dealership to collecting my vehicle the communication and updates was great. I would highly recommend RRG Rochdale, Greg Novak was very helpful and other staff friendly and relaxed.

I recently had my Toyota serviced by RRG in Rochdale. The staff Sam and Mel were excellent . A wonderful experience, thank you .

Mazda Stockport

Bought 3 cars from them over 9 years - always used them exclusively for service and MOT. Routine service this month full of mistakes, we complained and got a self righteous response blaming human error, their computer systems, their phone system, "this is just our process", and the fallback classic poor customer service apology - apologising for the way I feel about their service, rather than their service. Things escalated with further surface polite but we're right you're wrong emails, and when we said we'd had enough we'd cancel our service plans etc. they metaphorically couldn't wait to get us out the door. Told us to contact emac to cancel our 2 service plans as nothing to do with them (but we signed up in their dealership) with no points of contact provided, emac responded to say they'd cancelled and if they owed us any money it would be paid into our bank account - but no offer to tell us how that would be calculated.

In the meantime the Aftersales Manager pointed out repeatedly that Mazda, and they, believed and I quote they have been at times this year "the very best in the country" and he knows "we are better than your assessment". We have copied Mazda into our correspondence with no input from them - and no feedback form either - which is odd.

At each step I was further surprised at how this was handled. A simple offer of a chat through, a bit of understanding, and they'd have kept 2 customers perhaps for a further 9 years. Very strange.

`I'm afraid I can only give RRG Group three stars. I drove 100 miles last week from my home in North Yorkshire to view a 2024 Skoda Enyaq EV ex-demonstrator. After an unaccompanied test drive I wanted to buy the vehicle - subject to receiving a fair price for my vehicle in Part Exchange. I was treated with respect by the saleman, Phil - but I never met the Sales Manager. After Phil consulted the Sales Manager he wouldn't raise the offer for my car against the Enyaq, which in my opinion, fell short by £2000 - they offered me £29k on my vehicle which would retail at £34500 - so I walked away.

To show how bad this deal was I visited another Skoda dealership one week later, purchasing a similar vehicle for which I was given £2000 more - £31000 in part exchange.

I would therefore warn any consumers visiting RRG Group to be sure if they are looking for part exchange, to check carefully and compare the price which is being offered for their car, elsewhere.

Bought a used vehicle online from RRG Peugeot Oldham which, being unseen and untested by me, requires a good deal of trust. Ifzal was excellent in his communication, answering questions by both email and on the phone, and getting the deal and associated paperwork sorted speedily, including delivery to East Lothian. The car itself did not disappoint on arrival. Nice one!

I picked up a demonstration Aygo X Exclusive from RRG Toyota Stockport on 19 August 2024. Since purchase, I have encountered continuous issues with the car’s Pre-Collision System, which, despite multiple service visits, remain unresolved. I talked with my salesman on 22/8/2024 and booked the service on 28/8/2024. First examinstion on 28/8/2024 said it was due to low battery. Second examination 7/10/2024 said it was due to old code in the computer. The third examination on 21/10/2024 said all were normal and the pre-collision system warning never lighted up during their examination. I insisted there was a problem and took photos and video on the dash box. Finally they said it was the steering rod bent and caused the problem on 22/10/2024. They said pre-sell examination on 5/8/2024 was normal and the steering rod bent was due to my driving manner. I need to pay the the repair price for myself. During a conversation on 24/10/2024, their sales manager said they won't hold any liability in this situation even I drove out their shop for an hour.
Take care to buy any car from them and take full examination before you drive the car out.

I am extremely disappointed with the customer care that was received from Lexus Bolton today. I was driving my car last night and suddenly all lights and messages came on, so I called Lexus today to get it checked out and I was informed that I will need a new hybrid battery.
My car was originally bought from Lexus Bolton with full Lexus service history which I carried on keeping up, even a slight dent was done by RRG Lexus approved garage. I was expecting the hybrid issue was covered by warranty because it is supposed to be covered up to 15 years if it’s serviced at the dealership. However Lexus Bolton has told me it is not covered because it has failed the hybrid check in July where it went back to Lexus with a warning light on, stating the hybrid filter and fan were blocked. I had to pay Lexus Bolton to have it cleaned and it came back with no faults on the dash however I was told to go back anytime and they will issue me a hybrid health pass certificate. As I am so busy and time has gone on, the warning lights came up again yesterday and the hybrid battery failed. I never had any reminder from Lexus to go back in at any point except from asking me for feedback. I only ever get contacted by Lexus because my service plan is due for renewal or it’s time to service the car which means spending £££. Lexus is supposed to know the vehicle inside out but I don’t know why the hybrid fan/ filter was never cleaned throughout its life and I had to pay Lexus Bolton to get it cleaned, they said because this doesn’t happen often and it only happens to taxis but my car isn’t a taxi🤷🏻‍♂️. It’s sounds like they make it up as they go. I got so annoyed so I spoke to external company for a second opinion where they have qualified hybrid battery level 4 technicians which I was told that it’s quite likely the hybrid battery failed early because it had overheated when the filter was blocked but at the time I was told by Lexus that it was fine to drive it until it was due in the following week plus they confirmed it wouldn’t have any issues. Lexus Bolton always states they pride for their customer service but when problem came up they don’t seem to be denying warranty liability and just want me to spend £2800 to rectify the issue. Before all this every time after I visited the centre they always remember just to call me to get feedback off me and I was even told by the service staff several times, when the survey comes, on a scale out of 10, 8 is not good enough and he will be phoning whoever that gives an 8 to ask why, and a 9 is just satisfactory. I need a 10 🤷🏻‍♂️ To me that just sounds a bit intimidating. And now Lexus won’t honour the warranty or contribute towards the repair. I would urge anyone considering keeping your car full dealer service history with them, I would highly recommend you think twice. I would like to say I have recommended several friends and family to buy from the RRG group and now that I am so disappointed that I am going to get all my friends and family not to buy or use the service or plans supplied from the group again and I also plan to get my service plan withdrawn and go elsewhere. People might think it’s because I have to pay £2800, I would like to say I have the funds and can afford the repair but thats not the point. I know all you consumers are smart, think about how much money was spent maintaining my car over the course of 10 years at Lexus dealers, I am sure you all will understand what I mean. Absolutely Irresponsible! 😮‍💨 I will also inform Toyota Lexus GB to make their aware what reputation these are leaving them. Very unhappy.

Dreadful company with dreadful service. Sold a car from underneath me.

Do not buy from them!!

Firstly, try and ascertain who is pricing the work if it's service you're needing. RRG Mazda Stockport and Mazda bookings gave me two vastly different prices. Either could book you in.

The 'health check' video sent to me following a service raised concerns when two independent MOT testing stations stated the work (£550 quote from Mazda) was completely unnecessary.

I should have received an apology from the dealership, after a staff member told me I'd asked for an issue to be fixed which I'd never mentioned. Instead I received a terse, self righteous response which didn't address the main issue raised (see similar below).

It's worth using the Motor Ombudsman should you have similar issues.

I believe there are more trustworthy garages for your Mazda out there.

I bought my car from Peugeot in Rochdale and usually take it there for it’s Mot etc but it’s a bit far from me in Bury and I was short on time so I took it to Ats in bury instead. It failed because the bulb for the indicator light in one of the wing mirrors needed changing but they couldn’t do it because they said it was a complex job to take my wing mirrors apart and I’d have to find another garage. I was a bit confused to be honest so I got in my car to google it and realised there was a Peugeot garage in Bury. I drove there to get some advice and a nice man came out, grabbed a little tool and was able to open up the mirror and change the bulb within 5mins! I didn’t catch his name unfortunately but it was on the 12th September on a day your card payment systems went down.