RRG Group Anmeldelser 432

Love the recent purchase but let down by customer service. No mention to us, that we couldn’t use the money in our service plan nor to cancel the direct debit. £100 in the service plan and we lost it. Was told they would refund it as a goodwill gesture but that has not happened. Would use a different Toyota garage in future as this is the second time that the customer service has let us down since Munir left!

RRG Salford

Spent a good while explaining the problem to the guy on service reception, told him at the start it was a motability car, was told because I’m 30 miles away they couldn’t pick up the car, fair enough. So organise a replacement car with them while they look at mine. I drive 30 miles to them this morning only to be told I need my license or no loan car. They never once said I would need any documentation to have a loan car. They could have called motability and confirmed I have a license to drive my car but instead they chose to let me drive 30 miles back home. Totally useless

Took my car in for a routine annual service at Lexus RRG Bolton. On collection, I spotted fresh scratches which the consultant (Daniel) confirmed and photographed, promising a follow-up. No call came. When I chased, his tone turned dismissive and I was promised another call that never happened.

Disappointing, especially after spending £10k+ here previously with excellent service (Wayne was outstanding). This time I’m left with scratches, no communication, and poor customer care. It’s hard to trust the process when the annual service is tied to an annual warranty but the follow-up and reliability just aren’t there.

Anthony took a lot of effort to listen for my preferences. His suggestions were helpful. I felt steered towards a solution rather than being sold a car I wasn't convinced about. I've been an RRG customer for many years, this is the type of service that keeps me returning.

Excellent customer service no pressure to buy a car very knowledgeable staff especially Vinny
Great team at Stockport, highly recommend

« À fuir absolument ! J’ai acheté un véhicule censé être fiable, et en quelques mois seulement le moteur est tombé en panne. Le concessionnaire n’assume aucune responsabilité et refuse de prendre en charge la réparation malgré la garantie. Le service après-vente est inexistant, arrogant et méprisant envers le client. Résultat : des mois d’immobilisation, des frais à ma charge et un véhicule inutilisable. Ce concessionnaire vend des voitures défectueuses et se désintéresse totalement de ses clients une fois la vente conclue. Honteux
Concessionnaire malhonnête plusieurs plaintes en cours , plusieurs clients arnaqués avec leur véhicule moteur HS qui revendent au client ( plutôt futur victime).
Je vous déconseille fortement ce concessionnaire à boycotter…
Hésite pas à faire tourner l’information pour éviter que des personnes se font encore escroquer par gens malhonnêtes…

PS ne vous fiez pas aux avis positifs qui sont ces faits par leur personnel interne…

I was treated very badly by RRG Toyota in Stockport as they accused me of something i have tried on multiple occasions in speaking with their head office and there were very stubborn and horrible were not taking my concerns seriously and resolving the matter peacefully.

I took my car to Toyota Silsden at 10.30 on Friday 30th August having booked it in on July 30th. When I returned to the garage at 14.30 I was told that the service had not even been started and it was 17.30 before the car was ready. As I live an hour away from Silsden it made it a very long day. This is supposed to be a service department and I don’t think this is the type of service I appreciate. They need to pull their socks up.

I bought a new Skoda Octavia VRS from RRG Skoda.
The negotiation on the price, deal and part ex was all done through phone and consequently on WhatsApp, which allowed me to consider the deal in my own time with no pressure. They gave me a fair price on my part ex, so I was happy. Got a great price on the new car.
When picking up the car, we mixed up pick up time, but they were very helpful and I was happy.
Love my new Skoda VRS.

👑👑👑👑👑
A year of having the amazing bz4x and being part of the toyota family. Today was my cars first service 10k and I am blown away. I called the team at toyota a week or so to book my car in for the service the person on the phone was very helpful and even booked me in for collection and delivery. As iv just had a operation and driving and going out at the moment is a massive challenge this service offered by Toyota saved me from worrying and stressing.As a disabled person toyota has always put my worry and stresses at ease and made me feel like I matter. Then a few days before the car was collected I had a phone call from the amazing Louise who is an absolute legend and by far one of the greatest people I have ever had the privilege of speaking too. She reassured me the car would be in safe hands and she would be here bright and early to collect my car and deliver it back the same day.
The day of collection Louise came to my door showed me her ID with the cars paperwork and again reassured me the car would be safe. Let me tell you about Louise she is a breath of fresh air and one in a million. Her customer service skills are immaculate and her laugh is contagious. There isn't many people in this world with her kind of spirt.
This afternoon the car was delivered back to me with all the services done and all the paperwork even outlining the parts I had asked about. And to top it all off the car came back looking new again with a complimentary car wash and interior clean. I would always recommend TOYOTA to anyone who is searching for a new or used car and would always recommend RRG HUDDERSFIELD.

What an amazing experience!
Both my husband, Harry, and I had such a fantastic time dealing with Ifzal. From the very first phone call to shaking his hand in-store, he was an absolute gentleman.

Ifzal took the time to walk me through all the features of the different Peugeot 208s in stock, which really helped me make an informed decision. The whole process was made so easy – everything was clearly explained, and he was incredibly helpful in showing me all the modern features of the car.

He even followed up with a call the day after I collected the car just to make sure I was still happy with everything – such a lovely, personal touch. It was a refreshing change to be looked after in such a traditional and genuine way.

Ifzal is a real credit to the Oldham showroom. I honestly wish I could give more than 5 stars!

Great experience with RRG Kia Bury, Daniel was honest and knowledgeable on the car, we bought the car unseen and it was prepared to an excellent standard with full documented service history, the handover was quick with no pressure selling tactics I’ve had at other dealers. All in all it was a great experience and I wouldn’t hesitate to recommend this dealership. Thanks again.

I really regret buying a car from these guys.
I bought a Kia from RRG Bury for my wife who had previously had a good experience from them. We weren’t ripped off as such, but things I expected to happen as there’s so much competition in this industry was lacking.
Firstly they gave less for an immaculate trade in than ‘We buy any car’ had offered, when it’s a given these days that dealers use these to base a trade in on. The salesman promised they would match, but if not he would explain why. He never did and quickly moved on.
Secondly we had to pick the car up from their service department which is over the road. The service department pressured us to purchase a service plan, which we decided to leave for now after already spending a lot to get the car in the first place. We bought the car in January and at the start of July I received a phone call to book the car in for service. I was staggered they wanted nearly £300 for a ‘Kia’ for its third service. I genuinely thought the car was good for 12 months and regretted even more buying this car. I contacted the sales guy to explain why this was the case and whether he could do something about it. He never got back to me.
The last issue is one of the tyres needs replacing very soon. My wife works in the emergency department of our local hospital which is only 2 miles away. I don’t think she’s gone any where near 1000 miles and already a tyre has a low tread.
Apologies for rambling and I will conclude that RRG Bury no longer values customers or customer care and satisfaction (remember during covid when everyone banged pans on their doorstep for all the professionals working through the pandemic, well my wife was one of the hard workers who got us through it all and gave second to none care. RRG needs to remember what care truly is.)
I truly regret buying this car from them. I would strongly advise looking elsewhere and pray that your experience doesn’t leave you with the bitter taste this one has left us with.
Shame on you Daniel.
Lastly the Kia Stonic is a very annoying car which constantly beeps at you. Yes it’s a safety feature but it should be simple to switch them all off if you don’t want you car to rule your journey. Watch out for a fuller review of the Stonic which been dropped from the range, strangely for some reason???

Well, the person I was talking to was just great. I think we had a great chat and it was fun for us both. As well as business that is.

Can't thank Louise Chadwick and the service team at RRG Salford enough for their professionalism and, let's face it, generosity, when I sent my trusty old RAV 4 in for 'repair', thinking electrics had gone wrong as I couldn't open the boot, amongst other things. Turns out that, despite owning it for years, I had inadvertently locked it by pressing the wrong buttons. They repaired an actual fault, cleaned the car, tutored me re the controls, and only charged for the part. I always get good service from RRG, Salford or Bolton, but this was above and beyond.

Ifzal at RRG Oldham went beyond to be very helpful and assisted me every step of the way in purchasing my new (to me) Kia. He was very professional in ensuring I understood all the paperwork and requirements. He then brought the car to me for a test drive due to my work commitments and also delivered the car to my work place when purchased. Would highly recommend RRG Oldham and especially Ifzal. Thanks you

I thought using a main dealer would be advantageous and they wouldn't do anything underhanded. How wrong was I.

As soon I drove off I noticed the car didn't sound right. The exhaust was broken. They did replace it however.

I then found out that the car we had paid 13500 had a bad paint respray so contacted the after sales team namely Lee who took pictures and sent them to John the General Manager. Hes a hard man to track down. Eventually last Friday he came over to the service centre to have a look. Firstly he was dismissive of the issue, he was rude, arrogant and quite frankly didn't give a damn. He told me to complain to his Manager but wouldn't advise who that was and told me to go online to find out. Wow what a piece of work he is. He even had the gaul to say to me what do you want me to do about it and all cars have some scratches. This isn't a scratch at all it's a bad paint job that needs to be redone. He even told me that if I.go over to the used cars in the forecourt I will find something wrong with all of them. However this isn't relayed to the customers it's covered up. Shocking behaviour for a main dealer. DONT use them they are a joke. Worst experience ever had buying a car from these people. I will stick with HPL next time at least they are courteous and if you have an issue resolve it promptly not like John who doesn't give a damn. Avoid like the plague.

The service centre staff however are lovely, courteous and considerate.

Great service from Lee at RRG group. Went above and beyond to ensure that the work was done efficiently to maintain my older lexus vehicle.
The technician was great. Came out in the car with me to identify the problem and seems to have gotten to the bottom of it in one visit.

Fantastic Peugeot member of staff Ifzal Ashraf, real gentleman + honest guy with great knowledge

I bought my Toyota corolla in 2022 Toyota corolla since August 2022,from rrg salford Quays (Manchester) and service plan.
Even they are not doing services as written in the service plan and now these days I have issue with my car. Which they doung claim I did put wrong fuel in my car's tank but I have receipt and cctv video aswell. It was a right fuel in it always 100%. Especially as they said last time fuel fill in my car's tank. They are trying to break the warranty by wrongly and forcefully imposing on me with Totally wrong, manipulates and fake reports. They want now from me 611 pounds for plugs ,drainage system and pipes. And hybrid battery comes on low life nearly at 30% to 40% may possibly needs to be change as they said in fake and false reports. Which should be an other 3000 £ pounds i have to be pay aswell. Because my car's hybrid battery now out of warranty because of using wrong fuel which i didn't And most funny thing is i did drive and keep start engine nearly 5 hours after that last 15.01 £ wrong refill in my car's tank as they doing claim. Which is never be possible technically with the wrong fuel present in my car's tank.

It's all about ripping off innocent people and scams them. They even not provide me any curtesy car. And I am suffering with no work and routine schools drop off & pick up of my kids. And i have disable anunt with dialysis conditions 4 times a week who needs to be drop off and pick up from the hospital regularly every 2nd day.

You will never find any complain email address anywhere on website on their documents or any booklets.
Only one form online with fill in details and 1500 words. And you still have to be communicate with those bottom line employees those are all already been involved in the trouble. So how it can be possible you will be contacting a right offical or person and how it can be possible your's complain will be resolving or sorting with honestly. Impossible!

You can't contact management and ceo or higher directly about what under their employees doing with customers, or it might be possible then it all happens with their totally support and concerns involves in it.
Because these all issues doing questions towards whole management and whole system they have in Toyota.
Thanks