ROX - Diamonds & Thrills Anmeldelser 

The customer service was second to none! Chloe kept me updated throughout the whole process.
Checking I had my tracking code and ensuring I had everything I needed

Fast delivery, great product and excellent price

Jo was amazing in store today. Would recommend her to anyone. I wasn’t sure of the exact product I wanted but Jo knew her products so well she helped me find the perfect product. Thanks Jo!

Fantastic service from Jo in ROX Leeds today. We received outstanding customer service and couldn’t be happier with the product we bought. Thank you very much Jo!

Jill helped me from start to finish can’t thank her enough. Looking forward to receiving the necklace bought for my daughters 21st .

Big thank you to Samantha for her patience and outstanding customer service! She has been absolutely amazing—despite my indecisiveness, she was incredibly helpful, kind, and nothing was ever too much trouble. Thank you once again for another wonderful experience at ROX Newcastle!

Great website easy to navigate. All the information very easy to find

Helpful friendly knowledgeable great in every way

Fast and efficient service. Beautifully wrapped and all ready for gifting. Would definitely use them again. One of the best online shopping experiences I have had.

Made my gift so personal. Beautifully wrapped 👍 I can tell that this means so much to them 👍 Would definitely recommend ROX if

Everything from start to finish was done smoothly and flawlessly. The delivery time was exceptional and the product so well presented. I cannot find fault.

Chloe was extremely helpful and made certain of an easy transaction. It was an issue my end which prevented it happening. In future I will look on the Rox site first when looking to buy a watch

Now this is what an online retail experience should be like, attentive without being pushy, helpful and ultimately a smooth transaction.

I'd been coveting a particular watch for a while and had seen that Rox had an offer on that was too good to pass up. Reaching out by live chat I was expecting the slightly cold conversation that often happens at distance, however the assistant Jill, was brilliant from the get-go; taking the time to listen to me and offering up every scrap of information in response to my questions in a friendly, yet professional manner. The resulting transaction was simple to complete and Jill even arranged for the delivery to be delayed in order to make it convenient for me.

The watch arrived after the weekend as requested and was beautifully packed in a sturdy ROX branded outer box, plenty of tissue paper with a welcome card from the person who packed it - thank you Robert, and a brand magazine. Everything arrived in perfect condition and is absolute dream to finally own, however this review is about the experience not the product.

Having a very traditional department store, customer service led retail background myself, it can feel that the profession has lost many of its positives and shopping now can be very transactional, especially with the prevalence of online shopping and my experience with ROX gives me hope that there are folks out there who still want to provide excellent customer service despite the challenging new environment progress has forced upon the sector. I cannot commend Jill enough for how she dealt with me and she is a credit to ROX.

I would heartily recommend anyone considering jewellery or watches to seek ROX out and experience the quality of service I've recently had.

Excellent company great staff reliable excellent customer service! Best jewellers in Newcastle by a mile !!!

Came in to buy a watch for my partner, service was fantastic and Lora found him exactly what he wanted.

Definitely recommend and will be back for any future purchases!

Ordered late on in the day and still got Next day delivery, unbelievable quality ring in beautiful packaging

Great service

I have bought many times from Rox due to their fantastic customer experience

In store the staff are fantastic and very welcoming

This time I bought online. The item was made to order and throughout the 8 week process I was kept up to date and the product arrived on the exact date they stated.

Beautifully packaged and cannot wait to give my wife for Xmas

Easy to order online and it arrived at my house within 24 hours. Also packaged beautifully by Robert.

Always a pleasure dealing with you, beautiful jewellery lovingly and beautifully wrapped is why I’m a repeat customer thank you all