Rockler Woodworking and Hardware Anmeldelser 

Very Poor customer service. Blames missing items on the post office and want you to wait 15 days to file a claim and then another 15 days to wait for a replacement. Won't deal with the post office themselves.

I’ll let you decide on how to rate them based on my experience. On May 3 I received a deal thru email for a a corner jig that included a template at a price reduced by $15. So I click on the selection button and added it to the cart and submitted my order. Got the order in, got the jig but no template. I sent an email to them the same day and never received a response. So today I called them and kindly explained what happen, expecting them to say they were sorry and then send me the template. However the CS rep insisted that I had ordered the wrong thing but said she would send me the template at its regular price and give me free shipping......what a deal? I told them I would just return the jig. So they send me the paperwork, I have to return it at my cost and then they are going to charge me a $7.99 handling charge on top of the freight.......This is not the way good companies operate. Buyer beware, what they sell is not that unique. Find it somewhere else.

A big thank you to all those who posted your reviews and or experience you had with Rockler woodworking and hardware.
I was doing some price point research as well as product lines, when I looked up reviews on Rockler , due to very high prices on products readily available at competitors sites. I read more than enough horrible reviews about un acceptable customer service , bad shipping practices, poor product quality,overpriced merchandise. As a hard working American tradesman, I will never, nor will my children do business with a company that puts profit before Pride.... I will be spending this years $2,000 tool budget elsewhere. Shame on you Rockler you almost had someone who would have been a lifetime customer as well as his offspring. Amazon and Lee Valley here we come.

Over 2 weeks ago I ordered Rockler Taper / Straight Line Jig. It showed up 3-4 days later and I went to assemble and one of the hold down clamps was missing. I called and explained my problem and they said they would get a replacement clamp sent out. After a week I called again and asked about the status of the replacement clamp. I was told it hadn't shipped but they would get one out. When I asked for an ETA I was told how busy they were and that they would try and get one out within a week. I told them I had already waited a week and I needed the clamp. They said they would talk to the shipping department and see if it could be expedited. It's been over a week and no replacement clamp. Obviously their only interested in the initial sale. But I rely on good customer service and they have failed big time.

Purchased a few small items and the service was helpful and informative. Will be back

My husband and I had a great experience when shopping at the Rockler store on the I30 in Garland. Bill, the store manager, spent a lot of time with us while choosing the perfect finishing products for our entertainment cabinet. He shared valuable information and provided excellent guidance throughout this process. We will definitely be returning to this Rockler store!

The first thing I told them..I'm not a carpenter I dont deal with wood that much.& I'm not spending $400.00 some dollar to let somebody do a simple European hinge whatever for 2 corner kitchen cabinet,it should be simple if theres a available same brand ,but I cant find any,I've been told by my friend of mine about here in north seattle.. with a part equivalence...dood!!!.i saved $300.00..all of them are very accommodating...HIGHLY SKILLED SET UP HERE!

Rocker est excellent pour ceux qui aiment travailler pour des armoires ou
meubles avec une bonne précision

Be forewarned: There is no way to modify or cancel an order outside of "normal business hours". There is no online capability at all to modify or cancel an order and chat and phone services are not available outside normal business hours. My most recent problem occurred when I placed an order on a Sunday. I noticed I had made a mistake, and was not able to contact Rockler until 7:00AM CST Monday when their customer service department opened. I asked Gina, the customer service rep, to cancel the order but was told the order had already been picked by the warehouse and there was nothing she could do. She made no attempt to call the warehouse or offer any other alternatives. When I pointed out it was 7:01AM and the company had just opened, she said the warehouse works different hour.

I like some of Rocklers products and purchased close to $1000 in products over the past 3 months. I also really like supporting family owned businesses. However, it's clear Rockler doesn't place a high priority looking out for the customers best interest. For this reason, I will no longer do business with Rockler.

This place has pretty good tools.. Not great, but good.. Their customer service is the worst and they seem to have a real problem shipping. Why does it take 4-5 days to get your order to the carrier when the product is in stock?? Maybe I am spoiled by Amazon, but come on.. How can it take 7-10 BUSINESS days to get an in stock product (from the website). Thats 2 weeks!!

Do not order from this place! Customer service is apathetic and return policies are ridiculous. I ordered an item that didn’t end up working out and Rockler expects you to pay for return shipping instead of sending you a return label to print out like every other reputable company I’ve ever dealt with. It cost me FIFTY dollars to return the item, and when I emailed to inquire about my issue, I wasn’t pointed to another item that may have worked, offered no assistance- just “ return it at your cost.”
I could’ve bought the same thing at Amazon and Amazon would have paid for return shipping. Never dealing with Rocker again. Buyer beware.

My husband is retired and does woodworking as a hobby. He has every thing-a-magig there is. So I found some items on Rockler's site that he didn't have. I READ the DELIVERY information provided on their website and determined that I'd be fine with delivery expected in 7-10 , so ordered them on December 13. The items were not received until JANUARY 2. Needless to say I was extremely disappointed. I did contact Rockler before Christmas and they blamed it on Mail Innovations. Yes they did ship the item but who they shipped it with has such bad reviews WHY would you use them. The C.S. people at Rockler DON'T CARE ! I will NEVER buy from them again. Their SO-CALLED customer assistance people should be called Customer DISservice . RUDE and unwilling to do make customers satisfied. After we finally received the item 10 DAYS LATE, I mentioned to my husband about the lag in receipt. He Laughed.... He said everytime he orders from them He has to wait for WEEKS to receive the items. They are in Minnesota we're in MISSOURI it's not like they are shipping to a foreign country.

i have been a loyal customer of Rockler for many years and have bought almost all of my large woodworking equipment from them. Recently I bought a Next Wave Shark HD4 CNC machine and discovered that it is a piece of junk. Rockler has me trying to work it out with the manufacturer which hasnt corrected the problems. The store manager just shrugs his shoulders and says it's out of his control. Headquarters won't return two emails that I have sent them.
To add salt to the wound I took out product insurance on the touch plate and when it broke, I took it back into a closer Rockler store and they said I would have to take it back to the Rockler store where I purchased it.

I told Rockler that they are ruining their reputation selling cheaply made equipment , particularly in the $4000 price range that this CNC machine sells for...buyer beware!!

Lindsey at Sandy Springs Rockler store spent an hour with me guiding me through various decision making processes regarding setting up my hobby shop. She was extremely helpful, patient and knowledgeable. Through I was there to begin conceptualizing my ideas, she was very patient the entire time. Highly recommend her to others seeking help. A++

Rockler is a kind of woodwork "boutique". Very high prices, average value products and ZERO after sale support. If you need to return something, Rockler makes you ship it back on your own dime and will not even sell you a return shipping label. Customer "service" act like they're doing you a favor by even talking to you. I still buy from them on occasion but whenever possible, I prefer to stick with Amazon or Home Depot. Rockler is certainly NOT a value destination for the consumer.

Very expensive and terrible service. Will not
return.

HORRIBLE EXPERIENCE
I ordered a roller rated for 440lbs and what I received was only rated for 176lbs.

Lets think about this for a minute 176+176=352 +88 = 440
I would need 2 and a half of these lousy pieces of crap to do the job of what I ordered.

I immediately emailed customer service, 7 days later they still have not emailed me back.

I purchased a stain gel over a month ago. After waiting roughly 2 weeks for delivery my product arrived damaged. I called Rockler and was told could not provide refund due to THIRD party (Amazon). Was instructed by THIRD party to return for refund. Sent back by way of UPS (receipt in hand) after waiting over a month still no refund. Will never buy from this company again.

This was by far the WORST customer service I have ever received from an amazon seller. One of my packages did not arrive. The response was "here's the tracking number, you figure it out". I work in customer service myself, when my customer does not receive a package that I sent, I find it and ensure they get what they bought. If I responded to a customer the way Rockler did, I would be fired.

Horrible! I placed an order late on a Saturday night. Sent an email a few hour later, when they are closed Saturday afternoon through Monday morning mind you) requesting the order be cancelled. I got an email Monday at 815 am saying oh sorry, we are processing your order. WRONG. I will never buy here again. EVER! Worst customer service I ever experienced.