Rockler Woodworking and Hardware Anmeldelser 

Received Dewalt DW735X Planner with the accessory tables included. The hardware bag needed for the installation of the tables was not included. Checked online and this seems to be a problem with other owners also.
Contacted Rockler, waiting for response on turn around time.
Its very frustrating having to wait for missing parts. It causes production delays in my shop. For this kind of money spent I expected better service.
Update. I found the hardware in question thanks to Rockler's communication and quick response.

They shipped my order to wrong address, sent wrong quantity and when I returned the item, they refuse to refund my money.
I had to call more than 10 times but still no refund.

They don't even deserve 1 star

Their return policy is atrocious. Customer service is equally infuriating and severely subpar. Sear's and robuck in 1880 were more technically sophisticated than rockler's customer service department. I am a carpenter and general contractor Rockler will never receive my patronage again.

I ordered a DeWalt heavy duty 6 1/2” track saw on 08/05/2020 and on 08/11/2020 I received the saw but no track. I called customer service and I was told that I should have the track in a few days, that never happened. I called customer service two more times to check on the track and both times and both times they told me that it should be on its way soon. Meanwhile I keep getting emails from Rockler asking me how I’m liking my new track saw. I can’t use it without the track and my jobs that I have keep piling up and I’m getting further and further behind. I’ve had the saw for 5 weeks now without the track. I called customer service again on 09/17/2020 and the CSR said it’s on backorder and that my only option would be to drive 120 miles to one of their stores to pick up the track. I asked to speak with a supervisor and she didn’t seem too concerned and couldn’t even tell me when I would receive the track and that my only other option would be to drive 120 miles to one of their stores to pick up the track. I was surprised that she didn’t offer me any other alternatives. That was not an option for me because all of my work now is backed up five weeks and I have lost jobs due to not having a track to go with my track saw. I ended up having to cancel the order and send the saw back but I won’t get a refund until they receive it. I’m now forced to go to Home Depot to buy one, which is what I should’ve done in the first place, and now I will have to wait on my refund. I wouldn’t recommend Rockler to anyone and I won’t buy from them again.

UPDATE 9/22/2020: I got what appears to be the standard computer generated Rockler response saying that they regret that they missed the mark and that they wanted to try and make things right and to please email them and give them my contact information so I did and NO RESPONSE. It seems to prove to me that Rockler doesn’t care about customer service at all. I read other bad reviews about terrible experiences with Rockler and most had the exact same response as I got. I wonder if anyone got any resolution to their problems with Rockler.

UPDATE 10/01/2020: I finally got my refund on the track saw that I ordered (almost 8 weeks ago) and never received the track and still NO RESPONSE from Rockler customer service. Worst customer service experience ever.

Great customer service after I mistakenly placed a double order. They took care of the shipment and quickly refunded the purchase price. Very fair treatment.

Recently ordered a $2000 SJOGREN workbench through Rockler. There was a 2 month delivery time which was advertised at ordering so that was not a problem. When the unit arrived part of the packaging was torn. It was not until I unpacked the whole unit that I realized the fasteners for the workbench were missing because of this damage. The shipper said it would be impossible because of all the handlers from Sweden to trace this small item. I agreed. I emailed Rocker Customer Service and provided pics of the damage and carton injury. They evidently contacted SJOBERG immediately because in a week a package arrived from Sweden with the fasteners and now this beautiful workbench is up and running!!!!! :):):)

Glad it's not just me. Ordered stain supplies 3 days ago, paid $38 for 3 day delivery (today), and was told on Chat (which I saved, horrible CSR) it will be 'next week'. Asked for refund of $38, as the 'free' 7 day would have arrived same time....No way, they say. Get this: they offer a 'coupon' on 'Free' shipping, but not on $38 shipping. Too bad, they say. I sent an email last Tuesday, no response...the Chat person says they have been behind on emails due to - wait for it - Covid....Emails......nice try.

I ordered a lasy susan bearing for a planned spice holder. Sadly, I ordered too fast, my total fault, before I checked measurements. The bearing was going to be too big. I figured this out within 5 minutes of my order. No problem I figured, cancellation should be a breeze. Nope, they couldn't find my order. Twenty four hours later after many, many hits on my order number in their website with no can find as the response. I tried email contact. "Thank you for your email. I'm sorry, the order has been processed for shipment and unfortunately we are not able to cancel. We apologize for the inconvenience." If you order from these guys, which I will never do again, be doubly sure it's what you want. Cause you are going to eat it if you change your mind. F' Rockler.

I'm completely surprised to see that this brand's reviews are poor. I ordered some flush mounted brackets and the screws that were included were faulty. I wrote the company and within a week they responded and told me they'd send me some new screws. Honestly, I was expecting a zip lock with a few screws. Instead they sent me a bag of a few hundred and two new sets of mounting brackets. RARE good customer service and warranty! Love this brand!

Terrible customer service. My item was supposedly shipped 2 weeks ago but tracking never updated and they claimed I needed to wait 2 weeks for it to update. It finally updated and the item hasn't even left california after 2 weeks. NEVER DO BUSINESS WITH THEM!!!! They claimed it was out for delivery but its on the other side of the country from me. Still havent received my item. I get that the post office is slow but they arent this slow. Clearly they printed a label and never actually shipped the product and just claimed that it missed its initial scan.......

I had left a bad review due to how long it took to get what I ordered. I had to change my review my problem was at my hometown post office.

One item out of stock, but not listed as such on website when ordered. Finally got a refund on that. Two items shipped via the UPS->USPS route. Says it got to the post office, but never dliverd. Contacted post office they said to contact UPS. UPS just says contact the vendor (Rockler). Rockler says they can't refund a shipped order. So the circle continues. Based on other reviews this sounds like this is consistent. Wish I read the reviews first, but thought they were reputable.

Their UPS Mail Innovations to USPS for induction delivery does not work. Constant delays once the item transfer from UPS to USPS. If I claim to USPS, they tell me to go to UPS even though the item is lost at the USPS level. UPS tells me to contact the vendor for a claim, and of course, Rockler does not respond.

Terrible customer service. Got a hose reel that was a previous return. Rocker will not respond to emails, and they never answer the phone. It has been 6 weeks now. What a joke of a company. Never again.

Have not received the product I have place order on 6-13-2020. Called customer service to cancel or to get an return authorization or return label. None of options were available. I was told not to refuse the shipment which will cause delay to refund. Today I will go to local store to buy one.

Rockler is likely the worst company I've ever purchased shop equipment from. I purchased a Laguna lathe with several additional items seven weeks ago and still haven't received all items. As the weeks go by with not response, I become more upset and want to let others know just how bad this company actually is. I feel as though they have stolen my money and have no system in place to rectify the problem. It is impossible to contact their "service department" in any way. Stay away from this company!

They seem to have lots of products and the web page is ok. The issue THEY WILL NOT RESOND TO PHONE CALLS or EMAILS. There is no way to get their attention. I have been trying for several week now. No response on their part. I ordered several items and I am missing stuff in the order. COVID19 is not a reason. You didnt have an issue sell or collecting the payment.

Just an FYI if you ever purchase anything from Rockler BEWARE they do not stand behind their products or customer service. Received a damaged Sawstop 52in Industrial Saw damaged, as well as a 18in Jet Bandsaw that was hit with a forklift. LOVELY!
Have been calling them for over a month now and they refuse to have a supervisor speak to me or to discount or refund me any of my money. They received over $10,000 from me and i received damaged tools and their answer is oh well. I told them then if thats the case then ill contact my CC company and dispute the charges. Their answer per Pamela was find then we will wait to hear from then and deny the charge back.
Purchased on 5-5-2020 .... today is 6-17-2020 and just getting rude run around.

Terrible, terrible, terrible!! I ordered a Laguna F2 tablesaw from Rockler on May 31, 2020. Their website said that the tablesaw were out of stock but would ship from the manufacturer on June 2nd. After my online purchase on May 31st there was complete silence from Rockler, nothing. Nothing about how the delivery lift gate service works, does the company that's delivering the saw call first or just drop it at the curb, no email on June 2nd or 3rd to let me know the saw shipped or didn't ship. Buy a tool from Grizzly and check out all the detailed information they promptly send you after your purchase. I tried calling Rockler on the 4th to ask if the saw had shipped and to ask about the delivery process so I was prepared. There automated voice basically told me in a nice way don't bother us with your stupid questions we are busy doing other things our website is going to have all your answers and our sales associates cannot provide you with any additional information. So after hearing the automated voices rant I hung up feeling like what I may ask is a waste of their time. Then after looking at their website and not finding any information about how their liftgate service works and seeing on my account order that tracking information would not be available because the item ships from the manufacturer I called again. Thinking the is bs I just spent $1,500 with this company and I want to talk to someone. Well after going round and round with their automated voice I discovered I was not getting past this guy and would not be able to talk to a person. So I emailed Rockler my questions and asked if the saw had shipped. It took them eight days to respond to my email and their response basically answered my questions about how the liftgate delivery went. Nothing about if the saw had or hadn't shipped. They are also one of those companies that will write you an email and not sign who it's from, it just said from Rockler. Well someone wrote the email it wasn't a generic copy of some stored file, who is talking to me? You know my name, do you not care enough to personalize your email? After reading their severely delayed email and not getting all my questions answered I immediately emailed Rockler at Rockler back asking if the saw had shipped. Waiting, waiting, next day waiting, next day waiting still no response, several days later still waiting. Finally on the 12th I get email from an Amanda W., wow I'm hearing from a person. Amanda says that the saw was oversold and will not be shipped till approximately 9/9/20. Wow, so two weeks after my saw is supposed to ship I get an email saying it will be another 3 months. And of course Rockler deposited my $1,449 in to their account as soon as they could. So I emailed Amanda later that evening after they were closed. I sent her a long email I had wrote 3 days earlier explaining my frustration with just about every aspect of my order and their customer service. I also told her to cancel my order. Now I'm sure I wasn't the only one who got that email saying our saw was delayed for three months. If I were to put myself in her shoes and when I've had to deliver bad news to my customers I make sure I'm available for any questions or concerns they have. I would of had those customers on a list and when I got back to my office I would immediately check our emails to see if any of them had responded to our bad news. If any of my listed customers emailed, they would be my priority. No matter what I had to get done I would make sure to make contact with everyone of them by the end of the day. These customers, we are the people that supply them with a pay check and we keep the lights on and we keep the a/c running. The boss/president/CEO doesn't just take money out of his personal account to make payroll (if they do guess who pays it back). Not Rockler and not Amanda, I still have not got an email returned to me. They have not responded to my email, saying sorry or we canceled your order.

I ordered some items from this s-show some time ago. I ordered with the understanding that some delay was likely. I figured 7-10 days was likely. They ship via Mail Innovations, which is a lot like not sipping at all. Customer Service (aka Geoffrey) tells me this afternoon, that I need to wait another two weeks before they can do anything.

Guess what Geoffrey? I ordered it elsewhere, and I will return it. To add insult to injury, looks like I will have to pay a 12 dollar restock fee. Needless to say, I will never consider using these bozos again.

They don’t care once your card is charged.