Rockler Woodworking and Hardware Anmeldelser 

I ordered 40 screws online and paid $18 for 3-day shipping, but they showed up 3 days late, so I had to pay another $16 to return them. I’m out $34 in shipping costs even though they have a store five minutes away that won't accept online returns.

They have a decent selection but the prices are vastly inflated. The salespeople will also flat out lie to sell a product. I was assured the Rockler tapering jig, for 100 dollars, was compatible with my Grizzly tablesaw. It isn't even close.

I won't be returning, I don't tolerate dishonesty.

Just spent $25 plus delivery on a set of cardboard template plans from Rockler for an Adirondack chair only to find that several of the pieces aren’t included but are just paper plans - not even full size but scaled down so I have to re draw them at the right size & construct the templates myself!
WTF Rockler!
$25 for a set of cardboard templates is a rip off already but for not even a complete set is an insult!
Shan’t be buying anything else from you & suggest other buyers check exactly what they are gett8ng if buying anything from you!

Tried to return a pair of drawer slides that wouldn't fit right into the maple cabinet frame out in the shop. What a chore. Customer support made me jump through hoops just for a return label, and they wouldn't even cover the shipping fee. Honestly, the steel hardware itself is heavy-duty once you finally get it screwed down. But messing with their phone lines when time is tight? Forget about it.

la société américaine d'outillage ROCKLER n'est ni sérieuse, ni fiable. Leur site d'achat en ligne indique que des produits sont disponibles alors qu'ils ne le sont pas. Je me suis donné la peine de la prévenir il y a plusieurs semaines, mais elle continue à induire les clients en erreur. C'est inadmissible pour une société américaine prétendue sérieuse.

At Rockler, item 58822 is a complete joke! Your website states that there are two available in your Seattle store, but when I try to order, the item is out of stock! This is unacceptable; it's a slap in the face to customers and certainly doesn't encourage me to order any other products.

I made a purchase of an item valued at $250.00. I have spent maybe 40 hours modifying it at of necessity. It is a small tabletop workbench with furnished with a worthless vice. I reworked the vice know it works like it should have from the start. The bench dogs supplied are poorly designed. one became lodged in one of the holes. It took about 30 minutes to dislodge it. I made offers to send the dogs to their quality control people which they declined. In summation, overpriced, poor quality merchandise, with a poor or indifferent attitude
when confronted with a dissatisfied customer. You can find alternatives which are much better.

Rockler has just went downhill and I have given on them. I have bought from Rockler for over twenty years both in store and on line. I have purchased machines and supplies from them amounting to tens of thousands of dollars but never again. I had an order that I had placed with them on line, I have emails to prove it and they say that the order was cancelled and they emailed me. I do not see an email but do have emails and phone calls about my order. They refused to reinstate an order that I did not cancel and the laddy was so unhelpful and had no customer service skills. I will never order from them again.

As a professional craftsman, I expect technical precision and business integrity. Rockler’s current 1.8-star average on Trustpilot is a direct reflection of their failure in both areas. My experience started with a vague product listing for "14-inch bandsaws" that lacked specific model compatibility, leading to attempting a return of a factory-sealed, unopened item.

What followed was a masterclass in corporate contradiction:

The Admitted Error: After being quoted a 25% restocking fee, I asked for clarification. A supervisor responded by hiking that fee to 26.3%. In a public response elsewhere, Rockler admitted their math was "incorrect," yet they refused to honor the original percentage or provide a fair resolution. To Rockler, "correcting" an error means overcharging the customer further.

The Resale Lie: To justify the massive fee, staff originally claimed they "never resell" returns. Once called out, they changed their story, admitting they sell returns through their outlet locations. They are moving the goalposts in real-time to protect a punitive fee on an unopened box.

Tax Withholding: They are refusing to refund sales tax on the shipping and the fee itself, effectively keeping money that belongs to the customer and the state.

I gave Rockler two weeks to address these errors privately. And that was after going back and forth with what seemed like every Rockler employee via email for God knows how long. They ultimately chose silence until the matter went public, and even then, they chose defensiveness over accuracy. Now, Rockler will claim that the item (Carter Bandsaw guides) was purchased in “November 2025”. Indeed it was. Add in the insane length of time for shipping that they charge $23.99 for, given to me as a Christmas gift, and sat touched until I had the time to tear down my bandsaw. Sure, it is past their 90 day “Satisfaction Guarantee”. They clearly couldn’t care less about customer satisfaction after 90 days.

When a company admits to "incorrect" calculations but still refuses to make it right, they are actively ostracizing the woodworking community. This level of service is exactly why their reputation is in the gutter. Buy elsewhere.

Several years ago I purchased a Rockler lathe duplicator to replicate spindles. I spent a considerable amount of money retrofitting it to my lathe even though it’s supposed to fit most lathes.

Fast forward eight years and one of the brackets that held the template was no longer functional and I requested to be able to purchase an another one including shipping. Evidently if a part for a Rockler product is not found on their website they will not ship it. The only spare part for a duplicator on their website is the chisel itself thus if anything goes wrong you have to buy a new duplicator. At $US480 that isn’t much by way of customer service.

I have managed to find a metal fabricator who is prepared to make the part for me. This is unlikely to be a cheap proposition but when you deal with Rockler that’s what you have to expect.

Before you spend money on a Rockler product check to see what spare parts are available because something will go wrong and you’ll be left dangling.

Everything from employee knowledge, tool selection, and store layout/stock is top notch!

They make amazing stuff and I loved them until I had to return some draw slides. They wouldn't pay for the shipping label and it took me well over an hour just to try to return it. You need to call customer service and all this stuff just to perform a return. This is a massive deal breaker when you are a small business and time and money are tight.

I bought a Drillpress top with a fence. Now after 3 years and no warranty, the white plastic top is delaminating.
Rockler will not replace it for me. I suggest to not purchase this top.

My order never shipped but I had to wait 10 business days before they would look into it. This became 19 days because of weekends and holidays. The first time I called, I pointed out that the shipping status showed the item as 'awaiting receipt by the USPS' and the customer service rep told me that was incorrect. How she knew, I don't know. I waited the 19 days to call again only to be told they could reorder and send it out in the next few days. Jeez... Also, why do I have to confirm my email and phone number when I provided the order number?

I’ll start by owning my microscopic mistake: a wrong ZIP code slipped in via mobile autofill. What followed was an impressive demonstration of how a company can take a fixable issue and actively refuse to fix it.

I contacted them before labels were printed, again after tracking numbers were issued, and repeatedly while $422 worth of product sat in their warehouse. Every response was an excuse. Customer service is apparently closed on weekends — unless it’s picking orders. Then it’s magically open, just not for helping customers.

Nothing was corrected. One package went on a pointless USPS vacation and was returned. Two more followed via UPS, and I was charged $42 — not to fix the address, but to undo the damage after they ignored every opportunity to prevent it.

A single address-validation check at checkout would have stopped this. Instead, they rely on a flimsy website, absentee customer service, and a business model that quietly shifts the cost of their own laziness onto the customer.

This wasn’t bad luck. It was a systems failure propped up by indifference. I won’t be ordering again.

Awful, aweful company. I ordered a dust collection system that said was in stock. Several days later after not getting an update I contacted them about shipping times and they said it was backordered and wouldn't ship for 3 weeks, which was cutting it very close to when my shop was supposed to be open. Fast forward 5 weeks and it has not been shipped. I never received any updates. After calling them I was told, sorry it won't ship for another three weeks. Now I have my whole shop down, with five employees unable to work and no solution. Their issues are ultimately going to end up costing me into the tens of thousands of dollars in down time that could have been avoided if they had communicated.

Avoid this company if you value your business.

Placed a small wood order at 5pm CST Wednesday and canceled it 90 minutes later. Received an email the next morning saying it was too late to cancel, really?

I ordered some Handscrew Clamps from them. The First time I went to use one of the 4” Handscrew Clamps the threads, of one of the screws Jumped multiple threads in one of the nuts. Unfortunately, it is past warranty. Junk!

They do not transparently confirm or advertise their cancellation policy. i tried to immediately cancel an order and followed up before the order even shipped and they refused to cancel the order. They mislead you saying that cancellations are not guaranteed, but what they mean is there are no cancellations. They then force you to receive the item and then ship it back to them while deducting the return shipping cost. So ultimately you end up coming out of pocket. When asked why they couldn't cancel the order before it even left their facility, the woman at their call center could offer absolutely no reason why. It also took her over 10 minutes on the phone with me to even find where they buried their cancellation policy. I went through the entire checkout process once more to make sure I didn't miss anything obvious, but the policy is not there. I have taken screenshots to share with the BBB.

The Store Manager (Pat) for the Altamonte Springs, Florida 32701 store did a fantastic job of coaching me thru repairing/rehanging a troublesome double (two connected doors) on a elevated corner kitchen cabinet. He explained/demonstrated how to repair existing parts and how to choose and install new parts. I was inexperienced at this, and the job came out perfect. Pat's knowledge and his pro customer attitude is greatly appreciated.

Nice big and clean store, but whoever calculates the lumber needs to understand how to measure better. Purchased 2 shorts of Padauk today and when I got home I decided to double check.
Board one, 49-3/4x4-3/4x15/16. Sticker show 1.6bf. When you calculate it out: 49.75x4.75x.9375/144=1.538bf
Board two: sticker shows 3.2bf. 49.625x8.875x.9375/144=2.867bf.
Granted this over charge, $4.44 won’t break me, but it doesn’t take long for small change to calculate out to big bucks for the store.