Robinson Jackson Anmeldelser 

We had an extremely disappointing experience with Robinson Michael Jackson in Strood, particularly with Nancey Liddle. The service we received was the worst we've ever encountered. We viewed approximately 10 properties with them, and almost every morning before the viewing, they would call to reschedule, often neglecting to update their system. Sometimes, this resulted in us traveling miles for viewings only to find out they hadn't been scheduled on their system, wasting our time and resources.

We mentioned to the Nancey that we’re frustrated that our viewings are constantly being rescheduled and she said that there’s no record of reschedulings on their system. I had to provide screenshot text messages evidence where they had rescheduled multiple times but failed to make a record of it.

Nancey's approach throughout was very rude, unprofessional, and manipulative. She pressured us into making a much higher offer than the asking price. When we felt uncomfortable the day after and wanted to view another property to ensure we weren’t getting the short end of the stick as first-time buyers, she told us that we would be causing emotional distress to the elderly couple whose property we had put the offer on. She shouted at us on the phone despite us remaining calm throughout. We ended up pulling out due to such poor customer service.

We would not recommend Robinson Michael Jackson Strood to anyone seeking a smooth and professional property transaction. The lack of reliable communication and professional integrity was deeply disappointing.

Another discriminating estate agent who aim their rental property adverts at the working class only. The Robinson Jackson Barnehurst branch are currently advertising a two bedroom detached bungalow house on Parkdale Road, Plumstead, SE18 for £1,700 and they're stipulating to me in their property description that a potential tenant must have an income of £51,000. Now, given my calculation, if I was to pay 12 months rent, that would equal £20,400 which is £30,600 less than the £51,000 Robinson Jackson demand! How is somebody dictating to me how they think all my other outgoing costs are going to equal £30,600!? Robinson Jackson know full well anybody registered disabled isn't going to be earning £51,000 so their way to slyly discriminate against the disabled and aim their adverts at the working class only in not so many words is to use a third party referencing company to have certain criterias. Stupidity at it's best. Of course, Robinson Jackson defence story to get them off the hook will be "we don't set this policy, a third party referencing company does" yes, maybe so but it's Robinson Jackson who opt for a referencing company to vet their potential tenants where other referencing companies will have less harsher criterias dictating where somebody vulnerable can and can't live so the majority of the blame is on Robinson Jackson and from now on every estate agent I see doing this will be exposed. I'm glad I've finally got this review out in the open to make others aware as I've noticed Robinson Jackson creating such statements on their adverts for a number of months now. I hope Robinson Jackson end up going out of business.

I have had a great experience of purchasing a property through Robinson Michael and Jackson. I would always recommend their services, regardless of whether you are buying or selling, the whole process was nowhere near as stressful as I had initially imagined which is a credit to the staff at the branch - including Tammy who has been fantastic!

In looking through the reviews of Robinson Jackson I would agree with many ot the adjectives applied to them by previous reviewers:
Rude
Deceitful
Cheats
Dishonest
I would add a few more of the Bexley Branch
Incompetent
Overall a dreadful experience which has put me off selling my property.
I am taking them to the Ombudsman - for what it’s worth. Disgusting company!

Robinson Jackson Bexleyheath
Sold our house within a couple of months. From going on the market to completion day we found the team very professional & helpful. The progression team were excellent.

Thank you so much, Scott @ Welling Robinson Jackson! Your support has been incredible. We are forever grateful that we completed on our forever home. Highly recommend. Thanks again! 😁 x

We bought the house 20 years ago from RMJ and decided to sell with them after evaluating several agents and online companies. Was impressed from the beginning with their understanding of the market and the confidence they gave on the pricing, marketing. House was sold after two weeks on the market at the higher end of the pricing bracket.

My experience with Robinson Jackson was awesome they were never tired of me always ready to listen and provide answer throughout. my special thank goes to all the sales team specially Tammy who worked with me tirednessly. Thank you Tammy

Brilliant team and amazing job. They have been so helpful and very professional. Great communication and supporting throughout the sale and purchase. This is my second time using their service and would definitely recommend to others! Biggest thank you to all of the team !

I would like to recommend Robinson&Jackson in welling for the sale of my home Thanks to Scott Anthony Hazel & Adel + big thank you to Tony.I was very impressed with the work they all put in for the sale of our home you will be good hands with this company

Anyone that’s considering renting with this estate agent please be very careful they will do anything to keep your deposit when your tenancy ends, they are very dishonest. Be very vigilant and make note of everything which is damaged within the property when you first move in and be sure to email them about this, no matter how small you may think the damage is, even a scratch on the wall inform them as soon as possible, as they will bill you with all sorts of damages in order to retain you whole deposit if possible.

Excellent service from high street Strood branch in Kent.
Thanks

Highly unethical company, will employ utterly scummy lowlife tactics. Please take my advice and avoid at all costs. Not only are they bad at their job and what they do, but when they inevitably fail they will attempt to find any other amoral method to extract their misbegotten gains. Extremely stressful experience, losing sleep because of these clowns.

Incredibly incompetent, pushy and unprofessional. Unfortunately got involved with them on a house sale, which thanks to their poor communication resulted in additional expenses for us. Avoid at all costs!!

recently sold and purchased with Robinson in Strood - What a team. Can not fault them in anyway. Our journey started with Reece the branch manager who was brilliant from the get go. it was tricky transaction, with multiple properties involved including the sale of my parent property, but they got it all done with Ease. Charley and Jade in processing were incredible, updating ourselves and our buyers constantly and even dealing with all our solicitors in great depth. I could not recommend this branch more if I tried.

Recently used Robinson Jackson for the sale our my parents bungalow. From start to finish was really happy with their service, but also support in the process.

Would highly recommend this estate agent for anyone buying or selling a property.

Horrified that Michael Robinson and Jackson gravesend branch, insisted on seeing our financial situation, and copies of our mortgage offer just to get a first viewing of any of their clients property's, do they not recognise that we are the customer and we pay their salaries, very unhelpful, will go to other more friendly estate agencies and will strongly advise anyone to use a different agent.

My daughter and her partner are ready with a mortgage and have tried to arrange 3 viewings with R&J through their website with no response - poor service

Until your property is rented by RMJ, its a OK.
Trouble starts when the Tenants stop paying rent, You as landlord has to chase RMJ for rent. No one from RMJ will contact you to give you update. Don't bother calling RMJ - Credit controller never answer the phone(I mean NEVER). Coming to Repairs - Have to chase many time to get quote. But Managing fee will be deducted, with out delay.
All this is Full Managed Service.

We booked RJ to sell our home in early 2023 and were very impressed with the introduction. As time went by many people came to view the house but alas no sale. Eventually towards the end of the year we received an offer and were glad to accept. Only downside during the year was that on one occasion the garage door was left unlocked and a light was left on inside the house. The house keys were misplaced on one occasion but luckily we found a second pair.