Acorn Estate Agents Anmeldelser 508

I had a very disappointing experience dealing with the Senior Property Manager Gisella Rappa at Acorn.

From the outset, communication was poor. I formally notified them in January that I would be moving out, and this was neither acknowledged nor passed on to the landlord. I then confirmed my move-out again, and once again received no response. This lack of communication caused unnecessary stress and confusion throughout the process.

After I had already vacated the property, I was then contacted by decorators, which clearly shows that key information had not been handled or relayed properly. This felt completely unprofessional.

More concerning is the current situation regarding my rent. I paid rent upfront, and the property has now been re-let, yet they are attempting to retain £2,300 of my money. In addition, they are trying to charge for repainting and carpet replacement, despite these being pre-existing issues and clearly falling under wear and tear. I have evidence to support the condition of the property at the start of my tenancy.

The overall handling of my case has felt unfair and, at times, unethical. There has been a lack of transparency, poor communication, and an attempt to apply unreasonable charges.

I would strongly advise others to document everything carefully when dealing with this company.

For the last 2.5 months post our move-out, Acorn Property Management in Bromley has stalled, failed to respond to emails and provided disingenuous statements in respect of our rental deposit. The landlord they continue to serve (Jen Homes Ltd.) has willfully failed to honour the terms of the tenancy agreement or respond to our attempts to retrieve over £2,000 of deposit monies. Through their commercial relationship with Jem Homes, Acorn has proven complicit in negligence and obfuscation, in what can only be construed as an attempt to retain a commercial relationship at the expense of tenants. Consequently, we have had to file with TDS and the Property Ombudsman, whilst Acorn continues to achieve interest on our deposit money.

Avoid Acorn Bexleyheath – Unprofessional and unsafe.
We were promised by the agent (Alexandra) that this property was fully managed by Acorn and that maintenance issues would be fixed before we moved in. We even put this in our offer letter. They failed on every count.
On move-in day, the property was disgusting and contained drug paraphernalia left by previous tenants—a massive safety risk that clearly wasn't checked. To top it off, we were told the wrong office to pick up our keys, causing further chaos.
Communication has been non-existent; they have ignored every inventory update and shown zero empathy for the stress they've caused. We are now escalating this to The Property Ombudsman. Do not trust their verbal guarantees.

Joy Davies, is one of the worst agent I have met. Very rude, aggressive and uses scare methods to getting her way. How is this person still employed here? The lies that she tells to try to get her way is shocking. Don't use her there are better people to speak with there.

Terrible management of our property

Be careful of a scam sign up to lifetime legal they offer which rolls into a membership, Acorn will not mention this on-going cost only the benefit as they sign you up,

Dodgy business

I am a landlord who has had several properties with Acorn over the years and Acorn are, without question, the worst estate agents I have ever dealt with. Their incompetence has cost me thousands of pounds, endless stress, and complete loss of trust.

They “highly recommended” tenants for one of my properties and pushed them through a no-deposit scheme, reassuring me everything was suitable and properly vetted. Those tenants went on to destroy the property, leaving me with a huge repair bill and absolutely no deposit to claim. I was left carrying the full financial burden due to Acorn’s poor advice, lack of due diligence, and failure to properly explain the risks involved.

Communication was beyond unacceptable. Charlotte Elkins and Joy Davis were consistently evasive, avoided phone calls, failed to respond for days, and only provided critical information after it was too late to do anything about it. Information was regularly wrong, incomplete, or contradicted later. I was repeatedly misled and left to pick up the pieces.

For an agent charging management fees, they offered no management. I had to chase constantly, correct their mistakes, and effectively do their job for them. When problems arose, accountability disappeared — excuses replaced action.

As a direct result of this ongoing incompetence and financial damage, I have systematically removed every property I possibly can from Acorn’s control. I would not trust them to manage a shed, let alone a rental property.

If you are a landlord considering Acorn: don’t. Poor communication, poor advice, poor tenant selection, and zero responsibility when things go wrong. Using them has been an expensive lesson I won’t repeat.

Although I will add Mark and Kieran from sales are both great gentlemen, very respectful and always try to help! I appreciate them and they both deserve better than acorn!

My experience with this agency has been extremely frustrating. I never agreed to the new tenant, yet they are now asking me to pay money for something I did not approve or sign. Communication has been unclear and very stressful, and I felt constant pressure throughout the process. This has been one of the worst agency experiences I’ve had, and I would not recommend them.

I would first of all say that Mr. Mauricio is very good and very efficient in managing all my rental properties.
He is very helpful and always on hand to help with
my properties. He always rents my properties without
any hassle and and without any stress for me . He is very friendly and very approachable I would recommend Acorn London Bridge office and especially Mauricio trust worthy and very helpful.
Mr. Shah .
Spenlow London

Unprofessional, unkind

I would strongly advise landlords to think twice before using Acorn to manage their property.

During a two-year tenancy, Acorn failed to carry out any inspections, leaving my property completely unmonitored. As a result, there is now serious damage and strong evidence of unauthorised subletting — which they failed to investigate properly.

When I raised this issue, their response was that “no formal investigation could be carried out due to lack of evidence.” That lack of evidence exists only because they didn’t do their job. Regular inspections are a basic duty of a managing agent, and Acorn completely neglected this responsibility.

They claimed they “attempted to arrange inspections a few times” but took no further action when the tenant refused access — no escalation, no written warnings, no notice served, and no communication to me as the landlord. This level of inaction falls far below professional standards and represents clear mismanagement and a breach of duty of care.

To make matters worse, they offered just £250 compensation, which is insulting given the financial loss and distress caused. I’ve now had to escalate the matter to their directors and the Property Ombudsman for investigation.
If you’re a landlord looking for a reliable, proactive agent — avoid Acorn. Their lack of accountability and professionalism has been extremely disappointing.

The worst letting property management I have worked with. My property manager goes for weeks without contacting you, emails ignored, property in a bad state and no responsibility to help you.
I have chased my property manager for months now, you call the head office it seems either your messages are not passed on. The worst experience!

Joy Davis. What is her secret in keeping her job? She is very rude to customers and constantly makes mistakes. It would appear she does not care to make improvements to her behaviour.
I was a landlord and had to leave Acorn because of her.

They are so incompetent. Sending reference emails to the wrong addresses. Including the wrong tenants on agreements.

We had to follow for different procedures for four different tenants to get references because they just couldn't figure it out.

They even put the wrong tenants on our rental agreements after being asked TWICE to remove them. Embarrassingly poor service.

Lamar Hamilton & Kevin Ashton were absolutely fantastic throughout our sales process! They kept us informed and always helped when it came to managing information between ourselves and our buyers. Great customer service and dedication from the team. I would strongly recommend and would work with them again without any hesitation!

I had to change my estate agent as the previous one was not great at communication for the sale of a property. Jake the team at Acorn, took over and seemed more proactive and kept you up to date even if there was no good news to share which is key. My main point of contact was Dammy who was friendly and would keep you updated. When the transaction was close to completion they saw this through to the end which was much appreciated.

The agents in involved in my services were very helpful,patient with me and they listened to my needs and request. They were very attentive,informative and directive. Overall i have a very good experience with them and i am very happy with ends result.Most especially Olatunde and Blair from Acorn Catford branch.

I bought my house through the Peckham branch of Acorn. I was a first-time buyer. The team were friendly, helpful, supportive and efficient. In particular Colm, Mea and James made efforts to provide me with information, keep me updated and push for progress of the sale. They provided me an excellent service and great communication.

We bought a property from Acorn / Langford Russell in June 2025 but the internal and external communications are an absolute shambles. We used Nested to sell our house who were amazing, constantly keeping us updated on progress. With Acorn, we were passed from one person to another and never had a specific point of contact. I have to say Nathan was really good and I would have given him an excellent rating (the only reason I'm giving them two stars overall) but everyone else we dealt with was completely clueless. One of the workers kept getting the terms 'exchange' and 'complete' muddled so I kept having to correct her (even though I don't even work in real estate). Because of this error, she panicked our sellers and told them an incorrect completion date that we'd requested, when it was actually the exchange date. Somehow, things went smoothly with the actual exchange and completion. However, I've just had a call from Acorn saying we bought our current property with them in 2021 and are we looking to move / would we be interested in a free valuation? We literally purchased the property from them and moved in two months ago...I called them to correct them and they were surprised and said there must be a problem with their "system" as it says we purchased the property in 2021. The reason I'm writing this review is to be constructive and encourage Acorn Group to offer a much more streamlined service and better training so individual staff members (and customers) know what on earth is going on when they're buying / selling houses.

The staff at the Acorn Rainham branch are a credit to the sector, from our initial talks with Kieran through to Mark and Remmi when completing. They all went above and beyond to make sure we was fully satisfied and always kept us updated.

In this process we had dealt with several estate agents and by far Acorn Rainham were the best.

If we were to need an estate agent again. Acorn Rainham would be our top choice and would highly recommend them.

Well done Mark, Kieran and Remmi

Thankyou so much
Lee & Alice