Road Runner Sports Anmeldelser 

I have been buying running sneaks from you guys for years and years. Great prices and the most speedy delivery… how do you do it so well!?! Maybe hill sprints to be the fastest and “bestest”? Also, for those nerds like me that read all packaging, your sneaks have the most recent manufacture date so the foam is the freshest!

I was able to get the specific, and rather great, differences between my two feet at Road Runner when I went In-Person. By contrast, I was not able to get this info at other shoe shops who would often just hand me the shoe size measurement tool.

However the online CART was a significant problem which seemed to steer me to purchase a membership. Therefore, I needed to clear out my cart and re-order MULTIPLE times.

Scam company. First time I went to the physical store to cancel my membership, said it has been cancelled, then I was charged another year for 2025. Fine... I bought a couple shoes, since I had the membership anyway. Now, I called them five times to cancel my membership, three of which they said they are unable to because their "system is down" all on different days. Alright- two OTHER times I called, their system was not down and they claimed to have cancelled the membership. Only for me to get an email a few days later, charging me for TWO memberships!! I had to call again, saying I only had one membership that I was trying to cancel, definitely not two. They tried to argue on the phone with me, claiming I subscribed to two memberships. I had to insist, and they claimed to have cancelled it. Wrong again- it STILL wasn't cancelled. I got another email later saying I'm being charged again for 2026. They make it extremely difficult to cancel your subscription and lie in your face. My membership still isn't cancelled to this day. Will have to go through my credit card company to claim fraudulent charges.

This is the only experience I've ever had with a company where they are intentionally lying, cheating, and creating new charges out of absolutely nowhere (two resubbed memberships after all the calls to cancel ONE membership?? Hello??) for people to keep paying for their memberships.

UPDATE: I called my credit card company, and it turns out Roadrunner even charged me TWICE for one pair of shoes.

We are currently filing a dispute. Honestly, this all is clearly completely intentional and there obviously is some internal issue that is making them a black company.

All the five star reviews you're seeing are clearly fake reviews from friends and family of the employees/employers. They are trying to hide all the 1 star reviews.

I walked in and needed to flag someone for help, but three guys were sitting by the backroom, having a pleasant conversation the whole time I was in the store. When I did get someone, I said I was having problems with my feet hurting. I said I was looking for a good walking/jogging shoe. I didn't have a professional scan, and my foot was not measured, so I had to ask do you to have one of those old-fashioned measuring devices. Turns out my foot is wide. I suspected that, and had measured my foot it's a little over 4 1/2 inches, which is a 2E but really closer to a 4E. If you go here, know what you want, and don't expect even the bare minimum. I will never go back.

More concerned about following policy than customer satisfaction. We are a military family and moved to an area where there are no close Road Runner stores. We decided to cancel our VIP membership since returns were costing us as we couldn't just return to a store. I wanted to use up our credit so I purchased one last pair of shoes (the same kind I have ordered the last 5 years). Well either my feet got fat or the design changed because I needed the same size but a wide width. I was instructed there were no exchanges and I had to do a return, wait for it to go through, and then start a new order. By the time all of that happened, my membership had run out. I am now stuck with a merchandise credit and it will now cost me $30 more just to buy this same pair of shoes that I could now go down to the local REI and get for cheaper. I called in and they would not honor the VIP price or free shipping, or refund me to my original form of payment. Very unhappy that a company I was previously happy with, that prides themselves on customer service, could not make exceptions to policy for unique cases (especially given their non-existant exchange policy and incorrect information on the phone). So again, unless you live near a store where you can go in person to do returns/exchanges, I would highly advise against getting the VIP membership or purchasing from them in general (since you have to pay for shipping and returns).

I have been going to RR and have belonged to the VIP program for over 21 years and I would never shop anywhere else when it comes to buying running shoes . I know they have the best variety and give you 90 days to test drive your new shoes to see how you really LOVE your new shoes . If you are not happy with your shoes and you have worn them you can exchange them for another pair , who else does this ? If you have Not worn them and only worn them inside your house to see how they feel you have 60 days for full refund !! Again 60 days for a refund , that’s great as well in case you need to try a couple pairs to compare this is great !! They also through out the year send you emails with really good deals to buy clothes and shoes from them . They have great CS as well . I have my entire condo complex corner wearing Hokas now why because of me , yes I have turned my corner into wearing them and I am proud to say I have referred over 8 families to you all as well as my sister . Hokas are one of my favorite shoes for comfort and ladies if you really want a shoe that makes you feel like your walking on a cloud check Hokas out . If you don’t like them there are so many other shoes to choose but start with Hokas you may join our club haha .
Hope this review helps someone !!

RoadRunnerSports, is as followed: scammers & predators! (RRS)’s main objective is to sell membership, not shoes or any other product/merchandise. They want money upfront prior to any transaction. One might say “legal extortion.” If you don’t believe me, just read the negative comments sourced beyond the positive google reviews. From the looks of it, they do very well at hiding said skeletons in the closet. Even former employees on Glassdoor have stated they have super strict guidelines for selling memberships. (RRS) preys tremendously on the elderly, disabled, injured & overall shoppers who lack information. Customers want to improve their quality of life via footwear; however, due to shady sale tactics they fall victim to a rigged system. Buy our memberships or we won’t help you. Employees tend to carry a self righteous & pompous attitude. Whilst in reality they are providing a make belief experience. Nothing more than a script & pure theatrics. Sometimes they’ll purposely put you in the wrong shoes. Thus once again forcing you to deal with their dreadfully abysmal customer service. Sadly it doesn’t stop there. Regardless if you buy in store/ online you are guaranteed to run into trouble. Evidently it has been made clear that upper management will never address or change their ways in-house. Unironically, the social media team will publicly plead for an apology with a sizable facade of text. It is 100% phony and only for show. We know this to be true, because there are zero consequences (terminations/ write ups) on any level. In the end, their sleazy & long tenured store employees will continue to obey the command of their grossly negligent & slimy leaders. Do yourself a big favor and shop anywhere else.

I have been a member of Road Runner Sports for 30 years. That's a lot of shoes. All of my orders have been correct over all those years and on time (some come directly from the shoe making factory which is a different timeline). The prices are excellent and they have the BEST rewards program. I buy for myself, my husband and my kids. That helps to pay for the membership. I am an avid walker, hiker and beachbum. Everything I need I can find. Quality shoes only. I recently had a problem with the shipping address that was taken care of with a call to customer service who picked up promptly.

Great in-store service. Excellent return policy. I really like the VIP program. Online experience is very good. Quick shipping. It's the only place I buy athletic shoes anymore.

Don’t trust those emails you get to subscribe to their VIP program. They have an excuse for every which way to not give you the savings.

I was a die hard Zappos fan for years... until they started to go downhill / got Amazoned up. I started looking for a new place to buy shoes, and I like Nordstrom for a lot of things... but not sneakers.

Enter Road Runner. They've got local stores where I can try things on (or if I need something in a hurry.) They've got a helpful staff if I want to consider something beyond my beloved Brooks Ghosts. They've got all the add-on models (weatherized, Max, GTX) in all the sizes and colors I need. And they ship fast and basically always free. Thanks for being my new sneakers Zappos, Road Runner!

Ever been sent an empty package for something you paid for? I had not...until now. Road Runner sent me an empty sunglasses case with no product inside. Then their customer service hung up on me after I waited 57 minutes to speak to an actual person halfway through politely explaining the issue. I don't yell or swear at customer supprt reps. She just interrupted me, said, "Oh that's not good" and hung up. There is a difference between a dropped signal lost call tone and a terminated call. This was not the former. When I sent photos of the empty case, I got no response. This is the definition of not caring.

The VIP membership is not worth it using your VIP cash as a nightmare I can get better prices directly from the manufacturer than using their website so it doesn't make any sense to even shop on their site

Great place, great club

Poor, left a call back, never called. Called again and was told wait time 5 minutes, was told that 5 times. I live in Yuma, my order is coming from San Diego, the shoes for my wife from Ohio, however they are arriving the same day the 26th. Sounds like the pony express for my shoes, been members for over 35 years, this will be last order.

The ordering, cancellation and refund process is the worst I have ever experienced. As a VIP member for 33 years, this is the first time that I have been so disappointed to the point of anger with result to trying to get a refund of a cancellation. RRS states that their customer service standard is a "WOW." However, I would characterize it has a "Whoa, don't buy from this company!" I spent over 200 minutes on the phone trying to resolve one order over a period of three weeks.

The company has never let me down. RRS has excellent shoe experts that take the time to share knowledge. RRS also has great systems.

A great selection at all price ranges. Customer service is great with questions or to help out.