Recently bought an LG televion from the Weybridge branch. The manager Terry could not have been more helpful in assisting us to choose the right equipment, organising the installation and even arrangi... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Purchased a WIIM Mini and collected it the next day in store. such a simple and pleasant ordering experience, I got a nice polite call from a member of staff at the local store to inform me it was ava... Se mere
Virksomheden har svaret
The Richer Sounds staff at Weybridge are so helpful. Response to initial email within hours and good communication going forward. They tested my existing AV amp on their TVs and confirmed what I tho... Se mere
Virksomheden har svaret
Terry saves the day! I have ordered in my local RS Weybridge Technics turntable and two weeks later I wanted to upgrade the cartridge. There was few hiccups and lack of communication, I went to t... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
64 Church Street, KT13 8DL, Weybridge, Storbritannien
- 0333 900 0083
4,9
Fremragende
1 t anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Well done Richer Sounds
Terry the manager was very helpful and knowledgeable. I came away with exactly what I needed.
30. april 2026
Besvarelse fra Richer Sounds - Weybridge
Thanks for your kind review, we look forward to your next visit.
Great price
Great price, useful advice for buying a new TV, helpful staff to get the box in the car too!
18. april 2026
Besvarelse fra Richer Sounds - Weybridge
Thanks for your kind review, we look forward to your next visit.
Very helpful staff when we first called…
Very helpful staff when we first called in to see what would suit us. Then very happy with the installation and the time the guys took to talk us through set-up and operation. Thank you.
7. april 2026
Besvarelse fra Richer Sounds - Weybridge
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Rang to check stock
Rang to check stock, great service supplied. When I hadn’t received the expected text from delivery company, I rang the store who rang me back in half an hour with a time frame for delivery. Really happy with the service, advice and competence of the staff
17. april 2026
Besvarelse fra Richer Sounds - Weybridge
Thanks for your feedback, great to read you were happy with our service.
Terry from Weybridge was simply…
Terry from Weybridge was simply excellent! Customer service second to none. Will definitely shop at Richer Sounds from now on. Great value!
14. april 2026
Besvarelse fra Richer Sounds - Weybridge
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
65 inch LG G5 OLED TV purchase - above and beyond service!
I purchased the 65 inch LG G5 OLED TV from Richer Sounds Weybridge. Terry was a great help on the telephone and assisted me in placing my order. Richer Sounds is employee owned and it is clear that Terry, Hugh, and the rest of the Richer Sounds Weybridge team take great pride in delivering fantastic service to customers. This is a phrase often thrown around, but my delivery experience really emphasised that Richer Sounds Weybridge live up to this. At 9am on my nominated delivery day, I received a phone call letting me know that, due to a third party courier error, the courier could not deliver my TV on my nominated delivery day. Weybridge store manager Terry then took it upon himself to drive to another Richer Sounds store stocking my TV, before collecting and driving to my house to personally deliver the TV. This is exceptional customer service and I was not expecting Terry and the Weybridge team to go above and beyond in honouring my delivery date. I am thrilled with the service provided by Richer Sounds Weybridge and look forward to shopping with them again for major electronic / audio visual purchases. Huge thank you once again from a very happy new OLED owner.
14. april 2026
Besvarelse fra Richer Sounds - Weybridge
Thanks for your feedback, great to read you were happy with our service.
Superb advice
Superb advice, great help with the sale, and even helped with the installation of the product in store ( I bought a new stylus for my record player).
12. april 2026
Besvarelse fra Richer Sounds - Weybridge
Thanks for your great feedback and for supporting local business.
TRUST AND TRUSTED ADVICE
I ordered some Cambridge Audio CX components from the Weybridge store, also asked for advice in connecting these components
Terry was extremely helpful
When I went to collect Terry and his Team were ACE!
Excellent, I can't thank them enough!
I also bought a new turntable from my experience, I was thinking about buying a new one anyway, but everything with me depends on trust and I can honestly say from my own experience I would trust these people and their advice, their customer service is excellent, I cannot sing their praises enough!
Thankyou!!
2. april 2026
Besvarelse fra Richer Sounds - Weybridge
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Have used Richer Sounds a few times
Have used Richer Sounds a few times. Always prompt, helpful and cheerful.
6. april 2026
Besvarelse fra Richer Sounds - Weybridge
Thank you for your wonderful feedback
Excellent Company
Excellent Company
Very Knowledgeable Staff who listen to your questions and answer with lots of advise.
I really Trust Richer Sounds
Thank You
6. april 2026
Besvarelse fra Richer Sounds - Weybridge
Thank you for your 5 star review, it’s lovely to read your comments.
Just really good people know what…
Just really good people know what they're talking about pleasant helpful et cetera
3. april 2026
Besvarelse fra Richer Sounds - Weybridge
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great service
The staff at Weybridge were very knowledgeable and professional and really helpful. Really pleased with my new 50in Samsung Neo QLE. The sound and quality are great and I love that I can use AI to generate an image for my TV when I am not watching it, rather than looking at a blank screen. And the AI generated images are free!
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra Richer Sounds - Weybridge
Thank you for your wonderful feedback
Had exactly what I wanted in stock
Had exactly what I wanted in stock, and with a big VIP discount too! Helpful staff had it ready to collect when I arrived.
2. april 2026
Besvarelse fra Richer Sounds - Weybridge
Thanks for your feedback, great to read you were happy with our service.
First class service
Once again, great service from the guys at Richer Sounds, Weybridge. I was looking to replace a LG OLED TV purchased from their Reading branch during Covid lockdown in 2020 and which had developed a slight fault. This was just inside the 6yr warranty which RS honoured and good advice offered on an upgrade. Friendly, professional service and very competitive price.
1. april 2026
Besvarelse fra Richer Sounds - Weybridge
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very friendly and knowledgeable staff
Very friendly and knowledgeable staff. Good price on product and delivered quickly.
25. marts 2026
Besvarelse fra Richer Sounds - Weybridge
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Unfortunately the demo tv I purchased…
Unfortunately the demo tv I purchased needed to be returned to the store for a hard reset so that I could enable the setup procedure
28. marts 2026
Besvarelse fra Richer Sounds - Weybridge
Thanks for your review, although I was sorry to hear about this. Please bear with us while we investigate, after which we will be in touch.
Seniorcomplaintsteam@richersounds.com
With kind regards
Paddy Hall
Customer Service Deputy Manager
Richer Sounds
Excellent service
What a fantastic service! Super helpful, very professional & knowledgeable and not at all pushy. I went in to the Weybridge store with a 55 inch TV upgrade in mind on a budget of £1200 and ended up spending £1880 on a TV & surround sound with a projector thrown in for free! No regrets, just a happy customer eager to set it all up and enjoy -thanks Richer Sounds!
1. april 2026
Uopfordret anmeldelse
Besvarelse fra Richer Sounds - Weybridge
Thanks for your 5 star review, we look forward to seeing you again next time
Top Service
Having made an error of judgement on a recent purchase I can’t fault the professionalism of Richer Sounds in sorting a fix. Having purchased my first bit of audio kit from the Basingstoke branch way back when, they’ve never disappointed. Top service from a top High Street retailer. Well done and good on you.
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra Richer Sounds - Weybridge
Thank you for your 5 star review, it’s lovely to read your comments.
I don't normally respond to surveys but…
I don't normally respond to surveys but the advice and service given by Richer Sounds is always very good, so I thought it was only fair to respond!
11. marts 2026
Besvarelse fra Richer Sounds - Weybridge
Thank you for your wonderful feedback
Great customer service as always
10. marts 2026
Besvarelse fra Richer Sounds - Weybridge
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
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