We received excellent service from Omar and Oli at Richer Sounds Swiss Cottage. Very responsive and helpful to design and coordinate AV for the design of a media room. Thank you Builders by Design
Virksomheden har svaret
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Se, hvad kunderne siger
I have to say Richer Sounds never let you down, if anything is wrong they immediately pull out all the stops to remedy the situation. The Sennheiser headphones I received were damaged in transit. I ha... Se mere
Virksomheden har svaret
One of the best purchase i ever did with this guys 6 years warranty on my TCL 55C7K ,and the TV is actually amazing ,better than Sony . Cost minimum for a very high specifications adn quality of t... Se mere
Virksomheden har svaret
A great experience is one that goes completely to plan. I spoke to a very helpful and polite salesman and my order was delivered the next day. A very competitive price added to the delight. Thankyou
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
25 Northways Parade, NW3 5DN, London, Storbritannien
- 0333 900 0031
4,9
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great company.Excellent prices and…
Great company.Excellent prices and reliable delivery with DPD
3. juni 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for your feedback, great to read you were happy with our service.
I have been with Richer sounds for…
I have been with Richer sounds for nearly 20 years, and I've always received 5* service from them.
Very unbiased, and say what they really want to say.
5. juni 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thank you for your wonderful feedback
Very Friendly,Helpful and Knowledgable…
Very Friendly,Helpful and Knowledgable Staff at Richer Sounds Swiss Cottage Branch.
1. juni 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for your great feedback and for supporting local business.
Exellent service and advice
2. juni 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thank you for your 5 star review, it’s lovely to read your comments.
Besvarelse fra Richer Sounds - Swiss Cottage
Thank you for your 5 star review!
Staff knowledgeable and very helpful.
23. maj 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thank you for your 5 star review!
Brilliant hifi shop
Brilliant hifi shop. Paul and Oli were amazing. So knowledgeable and helpful! Couldn't ask for better service. Thank you! Lindsay
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
A First-Class Buying Experience
I had an outstanding experience with Richer Sounds in Swiss Cottage when purchasing a turntable and WiiM streamer. Oli was knowledgeable, responsive, and very easy to deal with throughout the process. He provided clear advice and helpful technical support at every stage, and his sense of humour made the experience even more enjoyable! Excellent customer service from a longstanding local retailer that I would recommend without hesitation.
19. maj 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for your feedback, great to read you were happy with our service.
Good professional shop staff
Good professional shop staff; ditto for technical installation staff
19. maj 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for your great feedback and for supporting local business.
Great customer service
Great customer service, very competitive prices, extended warranty offers , and the best and latest products available , what else can you ask for.
17. maj 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for your 5 star review, we look forward to seeing you again next time
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very Disappointed
I took your salesman's advice without conducting a listening test and purchased the recommended Amplifier (Denon AVR X2800H). The self-calibrating system to balance the speakers - plain didn't work although I eventually managed to balance the system manually. When Richer Sounds heard of my dissatisfaction they were VERY SUPPORTVE, even sending the shop manager to my home to advise. They offered me free exchange or a full refund but it wasn't necessary because the system was by then satisfactory. Thank you RICHER SOUNDS
13. maj 2026
Besvarelse fra Richer Sounds - Swiss Cottage
I was genuinely sorry to hear that you’ve been disappointed with the purchase of your new amplifier. particularly after taking advice from our team. We would always do our best recommend the most suitable product based on a customer’s requirements, so it’s disappointing to hear that this hasn’t met your expectations.
Indeed, it sounds like something didn't go quite as it should here with the auto calibration, which can potentially be affected by a number of factors, however I understand the branch have since arranged a home visit to help understand the issues and am pleased to be able to say the situation is now resolved to your satisfaction.
Of course if I can be of any more help in the meantime do let me know, hopefully you will believe from the 98% of positive Trustpilot reviews that these kind of issues are a very rare occurrence and ones we will always attempt to put right.
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Richer Sounds provide excellent…
Richer Sounds provide excellent service, knowledge and great support.
12. maj 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for your 5 star review, we look forward to seeing you again next time
The customer service was very…
The customer service was very efficient.
I found the shop assistants extremly helpful and very friendly.
I'm also very pleased with the product that i purchased.
I would definately recommend.
5. maj 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Good and well-informed advice on…
Good and well-informed advice on selection of new speaker and sub-Bass system to add to existing amplifier
4. maj 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
The person in the shop was very helpful
3. maj 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for your 5 star review, we look forward to seeing you again next time
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
First (and last) place to visit
Bought a pair of Dali Sonik 7 speakers - amazing. Felip was incredibly helpful. I have kitted out most of my AV from Richer Sounds, Swiss Cottage. Omar is also excellent. Well done!
18. april 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for your great feedback and for supporting local business.
I had problems with the installation of Marentz for my home cinema
I had problems with the installation of o home cinemaa. I am old and disble and your team came a few times to adjust the Marentz. Every is workind, Thank you for your dedicated team
16. februar 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for your feedback, great to read you were happy with our service.
Besvarelse fra Richer Sounds - Swiss Cottage
Thank you for your 5 star review!
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