Andre from Richer Sounds in Swiss Cottage provided a great service. I had an old Hi Fi that had not worked for many years. I am not an expert do was delighted that he was able to provide options and i... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have to say Richer Sounds never let you down, if anything is wrong they immediately pull out all the stops to remedy the situation. The Sennheiser headphones I received were damaged in transit. I ha... Se mere
Virksomheden har svaret
We received excellent service from Omar and Oli at Richer Sounds Swiss Cottage. Very responsive and helpful to design and coordinate AV for the design of a media room. Thank you Builders by Design
Virksomheden har svaret
One of the best purchase i ever did with this guys 6 years warranty on my TCL 55C7K ,and the TV is actually amazing ,better than Sony . Cost minimum for a very high specifications adn quality of t... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
25 Northways Parade, NW3 5DN, London, Storbritannien
- 0333 900 0031
4,9
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Made to feel very special
Made to feel very special. Demonstration was arranged and the staff were very helpful.
5. marts 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thank you for your wonderful feedback
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Good personal service
22. februar 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Friendly Retail experience
Both the staff were helpful and sorted out my Leads for the speakers very friendly too any question i ask regarding Dvd players or cd players they answered my questions. I will be going back to same store again. Great Retail experience. I thank both the staff. O
19. februar 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thank you for your 5 star review, it’s lovely to read your comments.
Quick result on repair to my amplifier
Quick result on repair to my amplifier. Good communication for the pick up and drop off to the repairers.
27. november 2025
Besvarelse fra Richer Sounds - Swiss Cottage
Thank you for your 5 star review!
Excellent experience
Excellent customer service. Staff really friendly and helpful. Richer Sounds keeping the bricks and mortar shopping experience alive - let's hope it lasts!
11. februar 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thank you for your wonderful feedback
Great service thanks to Ollie at the…
Great service thanks to Ollie at the Swiss Cottage shop.
6. februar 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Besvarelse fra Richer Sounds - Swiss Cottage
Thank you for your wonderful feedback
Warm welcome
Warm welcome. Great advice and reassurance. Prompt delivery and an amazing installer!
9. februar 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for your 5 star review, we look forward to seeing you again next time
Person I spoke to was very…
Person I spoke to was very knowledgeable and understood exactly what I was trying to achieve.
19. november 2025
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for your 5 star review, we look forward to seeing you again next time
HELPFUL AND FRIENDLY WELL INFORMED…
HELPFUL AND FRIENDLY WELL INFORMED ADVICE FROM PAUL, WHICH I ACTED UPON; I WAS PLEASANTLY SURPRISED WHEN THE BUNDLE OF GOODS WHICH I'D BOUGHT WERE ALL DELIVERED THE VERY NEXT DAY.
THANK YOU !
5. februar 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for your great feedback and for supporting local business.
Great customer service
Great customer service, store manger were very helpful and polite.
3. februar 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thank you for your 5 star review!
Swift and professional.
3. februar 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thank you for your 5 star review, it’s lovely to read your comments.
Good Deal
First the price was great delivery was on time the Ortofon 2m Blue cartridge after fitting met all my expectations
30. januar 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for your 5 star review, we look forward to seeing you again next time
Great but with one small issue
Generally good, but a failure of the shop assistant to notify me that my parcel, clearly labelled for pickup, had arrived. This meant that I rang to ask if it had arrived and had to collect it the following day. All the same, they were very apologetic, polite and helpful the following day. This was the reason for removing one star, but I am delighted with their 6-year guarantee and their excellent after-sales service. They remain very good value, and have a very clear website.
2. februar 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thank you for taking the time to leave us your feedback and apologies that you had to call the store to check the status of your click and collect order and will raise with the branch team to stress the importance of managing such issues closely.
I do hope you are satisfied with the new purchase of course, but should you need any help do get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Excellent customer service
Was able to ask the person serving for advice, be sure of compatibility with what I had. Very clear about Delivery/ Collection, and they phoned me to let me know it had arrived, as promised.
31. januar 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thank you for your 5 star review!
Efficiency and organised
30. januar 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for your great feedback and for supporting local business.
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent service
Excellent service: delivery of new TV the next morning.
28. januar 2026
Uopfordret anmeldelse
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for your kind review, we look forward to your next visit.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.