Needed to replace a pair of aging Tannoy speakers. I had a shortlist of three models and the sales agent asked about my music collection and my hi-fi setup. He was very helpful going through the pr... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I made a judgment arrow regarding size and weight of the package when ordering TV direct to your branch. Too big for me to handle. Andre the field sales manager at your Swiss cottage branch solved the... Se mere
Virksomheden har svaret
Great service as always from Filip at the Swiss Cottage branch. His team couldn't be more helpful in informing me of my choices whilst choosing the amazing Wharfedale Super Linton speakers. Just easi... Se mere
Bought a pair of Dali Sonik 7 speakers - amazing. Felip was incredibly helpful. I have kitted out most of my AV from Richer Sounds, Swiss Cottage. Omar is also excellent. Well done!
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
25 Northways Parade, NW3 5DN, London, Storbritannien
- 0333 900 0031
4,9
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great customer service
Great customer service, very competitive prices, extended warranty offers , and the best and latest products available , what else can you ask for.
17. maj 2026
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Professional shop staff with great…
Professional shop staff with great backup from the technical staff on site in late May.
15. maj 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very Disappointed
I took your salesman's advice without conducting a listening test and purchased the recommended Amplifier (Denon AVR X2800H). The self-calibrating system to balance the speakers - plain didn't work. I am still struggling to get it to function but the sound quality seems MUCH poorer than the 15-year old Pioneer VSX 2016AV it replaces
13. maj 2026
Besvarelse fra Richer Sounds - Swiss Cottage
I was genuinely sorry to hear that you’ve been disappointed with the purchase of your new amplifier. particularly after taking advice from our team. We would always do our best recommend the most suitable product based on a customer’s requirements, so it’s disappointing to hear that this hasn’t met your expectations.
Indeed, it sounds like something hasn’t quite gone as it should here with the auto calibration, which can potentially be affected by a number of factors, so we’d really like the opportunity to help get this resolved for you. I will arrange for the branch to get in touch to walk you through the set up and, if there are still issues with performance, arrange exchange or refund.
Of course if I can be of any more help in the meantime do let me know, hopefully you will believe from the 98% of positive Trustpilot reviews that this kind of issue is a very rare occurrence and one we will always attempt to put right.
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Richer Sounds provide excellent…
Richer Sounds provide excellent service, knowledge and great support.
12. maj 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for your 5 star review, we look forward to seeing you again next time
The customer service was very…
The customer service was very efficient.
I found the shop assistants extremly helpful and very friendly.
I'm also very pleased with the product that i purchased.
I would definately recommend.
5. maj 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Good and well-informed advice on…
Good and well-informed advice on selection of new speaker and sub-Bass system to add to existing amplifier
4. maj 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
The person in the shop was very helpful
3. maj 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for your 5 star review, we look forward to seeing you again next time
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
First (and last) place to visit
Bought a pair of Dali Sonik 7 speakers - amazing. Felip was incredibly helpful. I have kitted out most of my AV from Richer Sounds, Swiss Cottage. Omar is also excellent. Well done!
18. april 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for your great feedback and for supporting local business.
I had problems with the installation of Marentz for my home cinema
I had problems with the installation of o home cinemaa. I am old and disble and your team came a few times to adjust the Marentz. Every is workind, Thank you for your dedicated team
16. februar 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for your feedback, great to read you were happy with our service.
Besvarelse fra Richer Sounds - Swiss Cottage
Thank you for your 5 star review!
Best place toGo for all Audio anywhere
Had a complicated request which staff dealt. With and were patient with me as I struggled to understand the details. Then when I got everything home they still dealt with my confusion and sorted it out - used them for years - best place for any audio
11. april 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Had issues; they fixed it.
Had some issues and misunderstandings re: delivery, compounded by very poor communication and misleading information from the delivery company. Effectively looked as though there was the option to deliver from Wednesday onwards; most people, with every other courier, would assume the earliest slot/day would apply. Not in this case; if you don’t choose, they’ll choose for you, which could be days later.
Was followed up by the store after contacting CS. Was offered a gesture by way of apology - which was appreciated… or would have been, if it was ever received.
Always used RS as my first choice, but this wasn't great. Could have gone elsewhere (the origin for the price match) who would have delivered the same product faster and without ambiguity.
UPDATE:
Richer Sounds actively responded, and ensured the gesture previously offered was fulfilled. This better aligns with the high standard of customer service I've become accustomed to with Richer Sounds, and is appreciated.
31. marts 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for taking the time to leave your review although it's genuinely disappointing to hear there were issues around the delivery. We’ll review the courier’s tracking and messaging with them as part of the investigation to see how it can be made clearer going forward.
I’m also concerned to hear that the goodwill gesture discussed with the store doesn’t appear to have reached you as intended. We’ll be getting in touch directly to look into that and make sure it’s put right.
seniorcomplaintsteam@richersounds.com
Of course if I can be of any more help in the meantime do let me know..
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Always 1st class service and everyone…
Always 1st class service and everyone is brilliant. Always good honest advice. Highly recommend!
8. april 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for your great feedback and for supporting local business.
Needed to replace a pair of aging…
Needed to replace a pair of aging Tannoy speakers.
I had a shortlist of three models and the sales agent asked about my music collection and my hi-fi setup.
He was very helpful going through the pros and cons of each model before making a recommendation.
I purchased the Q Acoustics 3020C speakers based on his recommendation. They were delivered when they were promised and I am really pleased with them. The service and advice from Richer Sounds is always superb whenever I phone or walk into the Guildford store.
24. marts 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Fabulous and knowledgeable colleagues
6. april 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for your great feedback and for supporting local business.
Denon AV Receiver
Thanks for the professional and honest opinions from Omar. The receiver is super.
4. april 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Extremely helpful staff and very…
Extremely helpful staff and very knowledgeable. Knew exactly what I needed and delivery was great.
Overall a fantastic service. Would highly recommend.
31. marts 2026
Besvarelse fra Richer Sounds - Swiss Cottage
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Guarantee honoured
Filip dealt with the problem promptly and secured a good resolution.
31. marts 2026
Dette er Trustpilot
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