Visited Sheffield store. I had a bundle in mind. Technician Paul, helped me be sure of what i wanted. having viewed other products. After reviewing technical information of said products and balanci... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
In all of my dealings with Richer Sounds I have found them to be professional, fair, knowledgeable and helpful. Most recently I have had dealings with David who was friendly, affable and listened to m... Se mere
Virksomheden har svaret
Helpful advice in store and were given detailed information about the TV including pros and cons of other TVs. Found the price that we were given was the cheapest around. Much to our surprise delive... Se mere
Virksomheden har svaret
Popped into their Sheffield store after phoning to see if they had the speakers I wanted setup, they didn’t but assured me they would have them ready for me when I came in next day. Very happy with... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
130 Whitham Road, S10 2SR, Sheffield, Storbritannien
- 0333 900 0034
4,9
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I was able to chat directly with one of…
I was able to chat directly with one of the RS guys who spent some time ensuring the item was still available. It was dispatched by him there and then.
25. maj 2026
Besvarelse fra Richer Sounds - Sheffield
Thanks for your great feedback and for supporting local business.
Knowledgeable young chap knew his…
Knowledgeable young chap knew his product, was polite and helpful. Recommended.
23. maj 2026
Besvarelse fra Richer Sounds - Sheffield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Besvarelse fra Richer Sounds - Sheffield
Thanks for your great feedback and for supporting local business.
Geoff from Sheffield sorted me out with…
Geoff from Sheffield sorted me out with a cracking tv. I felt his service was great and really cared about doing everything he could to make me happy.
Richer sounds is my go to shop and always be with service like this.
1 happy customer
23. maj 2026
Besvarelse fra Richer Sounds - Sheffield
Thanks for your feedback, great to read you were happy with our service.
Besvarelse fra Richer Sounds - Sheffield
Thanks for your 5 star review, we look forward to seeing you again next time
Great service. My last purchase went through al…
My last purchase went through as usual without any problems. I’ve been shopping at Richer Sounds for a long time and the reason I keep going back apart from the great prices is because you only find out how good a company is when something goes wrong with a product. I’ve never had a problem with Richer Sounds Sheffield sorting things out as they provide a great service and another great reason to keep going back.
21. maj 2026
Besvarelse fra Richer Sounds - Sheffield
Thank you for your 5 star review!
One call sorted it
One call sorted it. Spoke to Conor asked advice re Tv for mother in law. all agreed and sorted arrived 3 days later job done and happy mother in law.
20. maj 2026
Besvarelse fra Richer Sounds - Sheffield
Thank you for your wonderful feedback
Besvarelse fra Richer Sounds - Sheffield
Thank you for your wonderful feedback
Myself and my wife are 80+yrs old and…
Myself and my wife are 80+yrs old and our only television broke down after 5yrs and 11months of our 6year guarantee. We contacted Richer sounds and spoke to Ben, a fantastic employee of Richer sounds. With a couple of days the TV repair me were at our house, but unfortunately it needed to be taken to the workshop to be repaired. A quick phone call to Ben, who knowing our circumstances, quickly organised a loan TV until ours was repaired. Well done Richer Sounds and a special well done to BEN, thank you.
20. maj 2026
Besvarelse fra Richer Sounds - Sheffield
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Pretty much everything was great
Pretty much everything was great. Service from extremely helpful staff was much appreciated and the delivery service and staff were excellent, indeed it was the best delivery service I've ever experienced.
20. maj 2026
Besvarelse fra Richer Sounds - Sheffield
Thank you for your kind feedback, especially regarding the team at the Sheffield store, and the delivery experience, which I will of course pass on to both the colleagues and the courier.
Of course if we can be of any further help to you please do get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Very helpful staff and easy to order
Very helpful staff and easy to order. Ordered by telesales previously and from the Sheffield branch in the last few days.In every case I have used Richer sounds there has been no pressure to buy a particular product and in every case the service including the delivery service has been fist class.
20. maj 2026
Besvarelse fra Richer Sounds - Sheffield
Thank you for your wonderful feedback
Sheffield Branch, Extremely Happy All Round
Contacted Sheffield branch about a clearance item. Alex responded, repeatedly, in a timely fashion, friendly and informative. Secured a clearance item product for a bargain price, arrived in great condition in good time. Couldn't be happier in every way. Always heard good things about Richer Sounds. This experience will ensure they will always be on my list to consult, when I am looking to make another purchase. Thank you guys.
17. maj 2026
Besvarelse fra Richer Sounds - Sheffield
Thanks for your 5 star review, we look forward to seeing you again next time
Great customer service
The receiver I bought had a very noticeable hum on the left Chanel and the guys at the Sheffield store made it easy to swap it for another unit…then I decided to upgrade to different model all together instead of a replacement unit and again the man who helped me was excellent (and fast!…I was parked on a single yellow line nearby-shush nobody needs to know this). Long story short it’s easy to sell something but when things don’t go well that’s when customer service really matters and, as always at RicherSounds (I don’t buy much but I’ve been a customer since the 00’s), they are nice and helpful…also know a lot about hifi funnily enough
18. maj 2026
Besvarelse fra Richer Sounds - Sheffield
Thanks for your feedback, great to read you were happy with our service.
Besvarelse fra Richer Sounds - Sheffield
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
very helpful staff and quick reply to…
very helpful staff and quick reply to my inquires, item was special order and arrived quicker than expected.
The Roberts 95i was not as expected (no issue on Richer sounds part). but the Roberts companion app isn't averrable on apple in the UK and is required to setup the streaming services/network. I had to contact Roberts support who suggested a different 3rd party app saying it was better than the Roberts App
15. maj 2026
Besvarelse fra Richer Sounds - Sheffield
Thanks for your kind review, we look forward to your next visit.
Friendly and professional
Friendly, professional guy who knew the item was after and sorted out the purchase with zero hassles. And as a former Sheffield resident spoke a language I understood.
16. maj 2026
Besvarelse fra Richer Sounds - Sheffield
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very helpful and polite staff member
Very helpful and polite staff member
Great product
15. maj 2026
Besvarelse fra Richer Sounds - Sheffield
Thank you for your 5 star review, it’s lovely to read your comments.
Still great after twenty years.
Well. I've been using this store for over twenty years. Quality still superb. Went into store, ordered a stereo, but is was to large !!
Went back, had another chat and oder a different one. Great product, helpful staff and excellent delivery service through DPD. Nothing to add. And thanks to Stuart too for his patience.
8. maj 2026
Besvarelse fra Richer Sounds - Sheffield
Thank you for your wonderful feedback
Quick and easy
13. maj 2026
Besvarelse fra Richer Sounds - Sheffield
Thanks for your kind review, we look forward to your next visit.
Besvarelse fra Richer Sounds - Sheffield
Thanks for your great feedback and for supporting local business.
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