I have bought quite a few bits from Richer Sounds over the years - I am a customer for life (probably). The Reigate branch is always full of interesting stuff and the refit is a real improvement.... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
I talked to a knowledgeable human being who was able to answer all my questions and give advice, without any pressuring techniques. I could actually see the product I was wanting to buy and see if it... Se mere
Been dealing with Richer Sounds for over decade now. They are super committed to getting you a solution not necessarily a sale. Very knowledgeable staff who are genuinely interested in what their pr... Se mere
Virksomheden har svaret
Always a joy going to this store. They are all so knowledgeable and friendly. They let me 14yo son use the new simulator upstairs and while I was waiting I was offered to experience the music room nex... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
51 Bell Street, RH2 7AQ, Reigate, Storbritannien
- 0333 900 0081
4,9
Fremragende
2 t anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Audio Technica LPX120BTUSB
Very helpful advice and the LPX120BT USB turntable is a great piece of kit
16. januar 2026
Besvarelse fra Richer Sounds - Reigate
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Competitive and informed.
I’ve been buying tvs from RS for decades now. This one is a very nice 65” oled. From LG. Buying something like this direct off the web without seeing picture quality seems nuts to me. RS are always competitive on price and are one of the few remaining business in this sector that commit and value an actual premises where you can go and see expensive AV and televisions side by side to get real world experience - a views on the product and superb expertise.
3. december 2025
Besvarelse fra Richer Sounds - Reigate
Thanks for your 5 star review, we look forward to seeing you again next time
All good service by all staff at Reigate
15. januar 2026
Friendly helpful staff
13. januar 2026
Usual top service from the staff at my…
Usual top service from the staff at my local Reigate branch.
Put a JBL Flip 7 speaker aside for me to pick up the next day. Great sounding speaker, the third JBL bluetooth speaker we've had for the family (on your recommendation), really excellent bit of kit.
11. januar 2026
Besvarelse fra Richer Sounds - Reigate
Thank you for your 5 star review, it’s lovely to read your comments.
The listening area was good.
The listening area was good.
The Arcam installation instructions are terrible.
Ken
10. januar 2026
Besvarelse fra Richer Sounds - Reigate
Thank you for the feedback, I'm pleased that you took advantage of the Reigate store listening facility. The colleague love demonstrating the products for customers and are always happy to arrange sessions with some notice.
I'm sorry that the supplier instructions for the product weren't satisfactory however and will of course pass this on to to them, should you need any technical assistance please do get in touch with the branch direct or failing that our customer service team..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Speaking to someone
Speaking to someone, who knows what they are talking about ,and giving me the right help
7. januar 2026
Besvarelse fra Richer Sounds - Reigate
Thank you for your 5 star review!
Besvarelse fra Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Ian the Store manager was knowledgable…
Ian the Store manager was knowledgable and guided us through a smooth purchase with a new TV (even showing us some of th ehigh-end stuff so we understood the technology comparisons between different brands).
3. januar 2026
Besvarelse fra Richer Sounds - Reigate
Thank you for your wonderful feedback
Helpful advice and friendly service.
2. januar 2026
Besvarelse fra Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
The good knowledge the sales staff have…
The good knowledge the sales staff have of their products.
2. januar 2026
Besvarelse fra Richer Sounds - Reigate
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Staff helped me choose the right DVD…
Staff helped me choose the right DVD player and am pleased with its performance
1. januar 2026
Besvarelse fra Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great service and advice from John in…
Great service and advice from John in Reigate store and product delivered quickly
2. januar 2026
Besvarelse fra Richer Sounds - Reigate
Thank you for your wonderful feedback
Besvarelse fra Richer Sounds - Reigate
Thanks for your 5 star review, we look forward to seeing you again next time
I was able to go to a store to see the…
I was able to go to a store to see the products and receive good advice from the helpful, knowledgeable staff. The problem with my existing TV was identified and I was offered a great solution. More than pleased with our new OLED television.
31. december 2025
Besvarelse fra Richer Sounds - Reigate
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Good product at a the lowest price…
Good product at a the lowest price available even on internet.
Very helpful and knowledgeable staff.
30. december 2025
Besvarelse fra Richer Sounds - Reigate
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Even checked everything we needed was in the box. Would thoroughly recommend the Reigate store
30. december 2025
Very professional staff helpful
30. december 2025
We purchased a Television from Reigate Branch.
We purchased a Television from Reigate .
Delivered in two days.
Being in our eighties and nineties we are not very
tech savvy so called the branch for help.
That evening the sales person that sold it to us knocked on our door and sorted it out for us.
Well Done
29. december 2025
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