My first visit to Richer Sounds in Reigate to purchase a TV. Very impressed by the layout of the store which provided an opportunity to easily compare the different makes and models available - somet... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great service - Ollie (Reigate) was particularly helpful in getting the product I was interested in into the store so I had some hands on (not a fan of doing all my shopping online). Couldn’t have ask... Se mere
Virksomheden har svaret
Ordering online was a breeze. Item arrived at the store as given in the website. Easy collection instructions from the store. Overall a great experience with Richer Sounds.
Virksomheden har svaret
I have built almost an entire home entertainment system over the years and upgraded a few times and 99% of that was purchased through Richer Sounds. There must be a reason! I’ve just upgraded fro... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
51 Bell Street, RH2 7AQ, Reigate, Storbritannien
- 0333 900 0081
4,9
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great experience!
Great experience!
The staff knew all about the product and could answer all my questions
The price was super competitive as well
29. maj 2026
Besvarelse fra Richer Sounds - Reigate
Thank you for your 5 star review, it’s lovely to read your comments.
Very helpful and knowledgeable staff.
Very helpful and knowledgeable staff. We wanted to support local shops.
27. maj 2026
Besvarelse fra Richer Sounds - Reigate
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Brilliantly helpful Reigate team
The Reigate team are brilliant. Always really helpful, friendly and keen to get you the best price and the best experience. Will always go back to them first any time I need some new tech. Thank you.
19. maj 2026
Besvarelse fra Richer Sounds - Reigate
Thanks for your 5 star review, we look forward to seeing you again next time
I liked the quick response from Reigate…
I liked the quick response from Reigate to my online query and they offered a decent deal, although I would have liked more information on the alternative turntable (Majority auto) but this didnt seem one the man either knew about or was wanting to offer. Quick delivery was good as it was a birthday present for our son to put in his bedroom. Not tested yet but only disappointment the FOSI BT20A PRO does not come with the copper volume knob with which it is shown in RS online catalogue. To me albeit just cosmetic is a signature look of this amp and drew me to look at it in first place. I was led to believe from online comments you were given both colours in box. Looks a bit dull without that snap of colour.
17. maj 2026
Besvarelse fra Richer Sounds - Reigate
Thanks for taking the time to leave us your feedback, although I'm really sorry about the unique volume pot we show online. We're currently looking into this with the supplier and have temporarily changed the picture on the website to reflect the stock we have.
In the meantime I've ordered a spare in the orange finish and will send it to you directly, I've also left you a message to that effect. Of course if I can be of any more help in the meantime please contact me via phone or the below address..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
I have bought my last TVs and sound…
I have bought my last TVs and sound bases etc from Richer Sounds, for value for money, and the excellent service.
It was my father's time to renew his TV, so drive straight to our nearest store. He was also very impressed with the knowledge and service of the staff, and bought one on the spot.
18. maj 2026
Besvarelse fra Richer Sounds - Reigate
Thanks for your 5 star review, we look forward to seeing you again next time
Besvarelse fra Richer Sounds - Reigate
Thank you for your 5 star review!
Besvarelse fra Richer Sounds - Reigate
Thanks for your kind review, we look forward to your next visit.
Besvarelse fra Richer Sounds - Reigate
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent customer service
Excellent customer service, I contacted a number of stores trying to locate some speakers and everyone I spoke to was really helpful.
8. maj 2026
Besvarelse fra Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
Besvarelse fra Richer Sounds - Reigate
Thanks for taking the time to leave your review, it’s great to read your comments.
We’re always aiming for a full 5‑star experience, so if there’s anything we could have done to make your visit even better, we’d really value your feedback...
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Everyone was incredible helpful and…
Everyone was incredible helpful and friendly as we were a bit needy when setting up the audio system at home
9. maj 2026
Besvarelse fra Richer Sounds - Reigate
Thanks for taking the time to leave your review. It’s great to hear the team were helpful and friendly while getting your system up and running and apologies for the hassle caused by the set up issues.
If anything didn’t quite meet expectations overall, we’d be keen to understand more and ideally obtain a higher review score next time, so please feel free to get in touch using the details below if you're happy to..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
I always turn to Richer Sounds for a quality and competitive service
As always the team at Reigate branch were most helpful and friendly when I made my purchase which made my visit an enjoyable experience. The manager always has time to talk about product in general, to pass on technical information and keen to demonstrate the new demo room installation. The projector I purchased was very competitively priced and the six year warranty a real bonus which makes me come back time after time.
6. maj 2026
Besvarelse fra Richer Sounds - Reigate
Thank you for your 5 star review!
It was easy to order with helpful staff…
It was easy to order with helpful staff and the delivery team were excellent.
7. maj 2026
Besvarelse fra Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Knowledgeable and helpful
The guys in Reigate are always extremely knowledgeable and helpful. The price is always very competitive too.
30. april 2026
Besvarelse fra Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent service
The salesman, Mark, clearly knew his work and quickly and expertly assessed my special needs as a visually-impaired and deaf customer. His recommendation, and the fact I was allowed to experience his selection for several minutes, proved correct and very helpful. I found the experience very reassuring, and the product recommended has proved ideal. I would certainly shop with you again. Roy
29. april 2026
Besvarelse fra Richer Sounds - Reigate
Thank you for taking the time such a great review and for the very kind comments about Mark, I'm so pleased to read that he was able to reassuringly help recommend what has turned out to be the right product for your specific needs, and will of course pass your feedback to him directly.
I did note that the review score was a one star and judging by the positive nature of your comments felt this may be an accidental oversight. Of course if there are aspects of the service you feel we could improve, I would be most keen to hear more, and you can contact me via the below address should you need to..
seniorcomplaintsteam@richersounds.com
Many thanks for your custom.
Tom Griffiths
Head of Customer Experience
Richer Sounds
Easily ordered on-line
Easily ordered on-line, informed when it would be delivered to shop and then informed when ready to pick up.
27. april 2026
Besvarelse fra Richer Sounds - Reigate
Thank you for your 5 star review!
Great service from Adrian who quickly…
Great service from Adrian who quickly identified the best turntable for me. Great price too.
25. april 2026
Besvarelse fra Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Super helpful team
Super helpful team. Great advice to help me to choose the right TV and mount - thank you Adrian particularly. And excellent super-professional installation by Darren. Very happy. Great service. Great prices.
22. april 2026
Besvarelse fra Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Super friendly staff and efficient
Super friendly staff and efficient, speedy delivery.
14. april 2026
Besvarelse fra Richer Sounds - Reigate
Thanks for your 5 star review, we look forward to seeing you again next time
Besvarelse fra Richer Sounds - Reigate
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.