Great product knowledge and advice in store. Prices as good as found on line. Simple process to manage the delivery (although they did ring to advise they were delivering before the assigned slot).... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
I have bought quite a few bits from Richer Sounds over the years - I am a customer for life (probably). The Reigate branch is always full of interesting stuff and the refit is a real improvement.... Se mere
Virksomheden har svaret
Been dealing with Richer Sounds for over decade now. They are super committed to getting you a solution not necessarily a sale. Very knowledgeable staff who are genuinely interested in what their pr... Se mere
Virksomheden har svaret
I talked to a knowledgeable human being who was able to answer all my questions and give advice, without any pressuring techniques. I could actually see the product I was wanting to buy and see if it... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
51 Bell Street, RH2 7AQ, Reigate, Storbritannien
- 0333 900 0081
4,9
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Even checked everything we needed was in the box. Would thoroughly recommend the Reigate store
30. december 2025
Very professional staff helpful
30. december 2025
We purchased a Television from Reigate Branch.
We purchased a Television from Reigate .
Delivered in two days.
Being in our eighties and nineties we are not very
tech savvy so called the branch for help.
That evening the sales person that sold it to us knocked on our door and sorted it out for us.
Well Done
29. december 2025
New TV
Brought a TV off the richer sounds website after going into my local shop and getting a demonstration. The process was easy and got £10 off with 6 years guarantee (better than John Lewis guarantee). I did a click and collect and the shop called me when my TV was in. I went to pick it up with no hassle and they helped put it in my car. Lovely TV and very happy
29. december 2025
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Television…
Staff was so friendly and helpful when we was buying a new TV they took time to explain what the TV would give us
27. december 2025
Besvarelse fra Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
Besvarelse fra Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
Helpful staff in the Reigate shop
Helpful staff in the Reigate shop. Great prices and huge range.
23. december 2025
Besvarelse fra Richer Sounds - Reigate
Thank you for your 5 star review, it’s lovely to read your comments.
Great service and would recommend to…
Great service and would recommend to anyone, plus a great range on offer.
22. december 2025
Besvarelse fra Richer Sounds - Reigate
Thank you for your 5 star review, it’s lovely to read your comments.
Besvarelse fra Richer Sounds - Reigate
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent products, price, 6Yr guarantee & service
Excellent products, price, 6Yr guarantee & service. I telephoned the Reigate store on Sunday 21 Dec for advice on a Yamaha AV to ensure it supported front up firing speakers and they were extremely helpful. I purchased the item over the phone using a secure email link and incredibly it arrived the next day, Monday, fantastic. Connected, followed the easy setup and it is producing beautiful sound.
21. december 2025
Besvarelse fra Richer Sounds - Reigate
Thanks for your feedback, great to read you were happy with our service.
Great service !!
I had great advice from Richard at the Reigate branch. I was looking for a streaming amp and some decent bookshelf speakers and after much research and deliberation I came away with a fantastic set up. Customer service was fantastic ! I had an issue with some damage to the amp. It obviously happened in transit. (I work in logistics and so i am fully aware that these things do happen). I made 1 phone call and it was swapped over within the hour. You cannot get better than that !!! I would definitely recommend a visit.
18. december 2025
Besvarelse fra Richer Sounds - Reigate
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent customer service and…
Excellent customer service and aftercare. Very knowledgeable staff.
18. december 2025
Besvarelse fra Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I brought a ub9000 panasonic 4k bluray…
I brought a ub9000 panasonic 4k bluray player. 6 months in it goes wrong unable to play. Fobbed of and sent for repair. Now 3 months later again will not play. No loyalty even though I've spent close to 15k with them. All about sales..
25. december 2025
Uopfordret anmeldelse
Besvarelse fra Richer Sounds - Reigate
Thanks for your feedback although I was of course sorry to read of the problems you have had. Whilst it is normal for faulty items at 6 months old to be subject to an attempt at repair, obviously as that attempt has not been successful then at this stage we will simply replace the unit for you.
However there are no details for me to contact you on left here, and despite requesting your information via Trustpilot neither they or I have heard back from you. Please could you get in touch via the below address so we can get this matter resolved ASAP?
seniorcomplaintsteam@richersounds.com
Hope to hear from you soon,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great product knowledge and helpful…
Great product knowledge and helpful team - collection and parking is a challenge.
17. december 2025
Good service great atmosphere
17. december 2025
Besvarelse fra Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great service
Very efficient ordering service to store within the stated 2 days despite being the week before Christmas. Kept informed throughout the process via email then a courtesy phone call from the store to confirm my order was ready to collect. Friendly and professional service all round, thank you!
16. december 2025
Besvarelse fra Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
Phoned up the store to order the item
Phoned up the store to order the item. The person I spoke to was incredibly helpful.
15. december 2025
Besvarelse fra Richer Sounds - Reigate
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Face to face shopping at its best
Excellent advice with no pressure and ultimately a very satisfactory purchase at prices competitive with the Internet.
15. december 2025
Besvarelse fra Richer Sounds - Reigate
Thanks for your 5 star review, we look forward to seeing you again next time
Great knowledge
Great knowledge, great people with the authority to get things done when things don’t always work out (repairs etc.)
29. november 2025
Besvarelse fra Richer Sounds - Reigate
Thank you for your 5 star review, it’s lovely to read your comments.
Great customer service 👍
5. december 2025
Besvarelse fra Richer Sounds - Reigate
Thank you for your 5 star review!
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