Richer Sounds - Lichfield Anmeldelser 1.860

TrustScore 5 ud af 5

4,9

46 Birmingham Road, WS13 6GF Lichfield, GB


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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I knew exactly what I wanted, a pair of Sonos 100 speakers in white. I telephoned one of the stores and spoke to a really polite, efficient male (sorry cannot remember his name). The speakers were sli... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

The staff member at Richer sounds was really helpful and full of information that made me pick the right items... I would really recommend Richer sounds at Lichfield...

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

The sales assistants literally went through all the amplifiers they had in stock as i didnt want to leave without one. It was very close to closing time so I left happy after purchasing the Audiolab 9... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

looking for a new soundbar and although I had a good ides what I wanted, it was good to run my thoughts pas your knowledgeable assistant who convinced me my decision was right.

Virksomheden har svaret


Virksomhedsoplysninger

  1. Hi-fi-butik
  2. Elektronikbutik
  3. TV-butik

Skrevet af virksomheden

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktoplysninger

  • 46 Birmingham Road, WS13 6GF, Lichfield, Storbritannien

  • 0333 900 0089

4,9

Fremragende

TrustScore 5 ud af 5

2 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.

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Bedømt til 3 ud af 5 stjerner

Not in stock

Not in stock. Pick up ok. Not that friendly. No advice offered. Just felt routine, no different than picking up from the post office. Would expected a bit more ‘fuss’!

6. februar 2026
Richer Sounds - Lichfield-logo

Besvarelse fra Richer Sounds - Lichfield

It was obviously really disappointing for us to read your comments following a visit to our Lichfield branch to collect the purchase made online. I agree, you are right to expect more from us and I have since discussed this with the branch manager, as well as our Operations team, to ensure the branch colleagues learn from this and urgently improve the way they interact with each and every single one of our customers

We would dearly love the opportunity to put this right with you and restore your faith in the business, however despite reaching out by phone and e-mail, perhaps understandably we have heard nothing back. If you are prepared to discuss this further with us please do get in touch via the below address..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Bedømt til 5 ud af 5 stjerner

Fantastic after sale service

My 88 year old mum bought a Manhattan recorder from Richer Sounds in Lichfield. They installed it for her and have since been to help her twice when she has got confused with the remote control. They have dealt with her in an extremely kind and friendly manner, wouldn’t take any payment and have saved me a load of stress. I could not be more grateful and happy with the service the Lichfield store (and Luca) have provided.

12. februar 2026
Uopfordret anmeldelse
Richer Sounds - Lichfield-logo

Besvarelse fra Richer Sounds - Lichfield

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bedømt til 5 ud af 5 stjerner

Trust the experts

Richer Sounds always delivers owing to their expertise, passion, competitive pricing and 6 year guarantee. Thanks Tim

4. februar 2026
Richer Sounds - Lichfield-logo

Besvarelse fra Richer Sounds - Lichfield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Bedømt til 5 ud af 5 stjerner

Good

Good, helpful service and an enjoyable experience. Followed up by rapid availability of my new speakers and good communication for me to collect them the following day.
Thank You

4. februar 2026
Richer Sounds - Lichfield-logo

Besvarelse fra Richer Sounds - Lichfield

Thank you for your wonderful feedback

Bedømt til 2 ud af 5 stjerner

Your website is useless as no-one can…

Your website is useless as no-one can pay on it

Both myself and my partner have tried several times to buy ‘Sale Items’ but when you get to the payment part it doesn’t want your money !

Makes buying anything g a tad difficult and u had to phone up to purchase - but if a chore

Paul K

4. februar 2026
Richer Sounds - Lichfield-logo

Besvarelse fra Richer Sounds - Lichfield

Thank you for your feedback, although it's disappointing of course you had such difficulties buying online. We really appreciate you sticking with us however and thank you for your custom.

I will arrange for our customer service team to investigate with you directly to find out where the issues were, and feedback to our developers asap..

seniorcomplaintsteam@richersounds.com

Thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Bedømt til 5 ud af 5 stjerner

Keep doing what you are doing!!

Keep doing what you are doing!!
Great products , great prices.
Staff are knowledgeable and friendly and helpful.
They have time to help and definitely do .
Above and beyond

3. februar 2026
Richer Sounds - Lichfield-logo

Besvarelse fra Richer Sounds - Lichfield

Thanks for your feedback, great to read you were happy with our service.

Bedømt til 5 ud af 5 stjerner

Brilliant service at the Lichfield branch thanks Tim!

Tim in the Lichfield branch went seriously above and beyond to help me find the right sound system for me. ' 'Unbelievably knowledgeable' doesn't begin to describe this guy! Friendly, patient and just a real pleasure to chat to also.
This is how you do customer interaction!
Thanks so much

2. februar 2026
Richer Sounds - Lichfield-logo

Besvarelse fra Richer Sounds - Lichfield

Thanks for your feedback, great to read you were happy with our service.

Bedømt til 5 ud af 5 stjerner

Helpful friendly staff

Helpfull staff. Good range of products on display - though large screen TVs and associated sound bars etc are the main items on demonstration. Stereo systems and turntables on display though more from the budget ranges. Very competitive prices.

31. januar 2026
Richer Sounds - Lichfield-logo

Besvarelse fra Richer Sounds - Lichfield

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bedømt til 5 ud af 5 stjerner

Great Sonos experience at Lichfield with Tom

We had an appointment with Tom at Lichfield regarding extending my Sonos setup. Tom patiently took me through a number of options explaining the pros & cons along the way, which was great because what I ended up buying wasn't what I originally thought I needed. Tom was first class, with no sales push at all, which made the whole experience so much smoother. The results are great, which includes a Sonos mini sub, and arc unltra and a sub gen 4, along with a port and a fantastic Project turntable which sounds perfect through the Sonos port and my sonos ones. Thanks Tom for pointing me in the right direction - talking to the experts, like Tom at Lichfield, is highly recommended

31. januar 2026
Richer Sounds - Lichfield-logo

Besvarelse fra Richer Sounds - Lichfield

Thank you for your 5 star review!

Bedømt til 5 ud af 5 stjerner

Excellent knowledge and service

Having used Richer Sounds previously we had no hesitation in using them again. We were looking for a TV for our bedroom and received excellent advice on which was best for our needs. Tom was very knowledgeable and friendly to deal with, would definitely buy from them in future.

2. december 2025
Uopfordret anmeldelse
Richer Sounds - Lichfield-logo

Besvarelse fra Richer Sounds - Lichfield

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bedømt til 5 ud af 5 stjerner

50 inch TV.

The Lichfield store was extremely helpful .

22. januar 2026
Richer Sounds - Lichfield-logo

Besvarelse fra Richer Sounds - Lichfield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Bedømt til 5 ud af 5 stjerner

Richer Sounds is our first choice !

If Richer Sounds have the product we want then it's always our first port of call. What's not to like ? They match any price, if the product isn't in store they get it very quickly and the knowledge of the staff about their products is wonderful. My only negative comment is they need more staff because they're always so busy !

28. januar 2026
Richer Sounds - Lichfield-logo

Besvarelse fra Richer Sounds - Lichfield

Thank you for your 5 star review!

Bedømt til 5 ud af 5 stjerner

I have just purchased a Samsung 48"…

I have just purchased a Samsung 48" OLED television from Richer Sounds as they had the best price, it was in stock and they arranged for delivery the following day. I telephoned their telesales team who answered all of my questions and concerns. Excellent service and would definitely use them again.

27. januar 2026
Richer Sounds - Lichfield-logo

Besvarelse fra Richer Sounds - Lichfield

Thank you for your wonderful feedback

Bedømt til 5 ud af 5 stjerner

Love Richer Sounds

Love Richer Sounds, everyone so helpful. Had to change tv wall bracket ,they were so helpful. Wouldn't go anywhere else,

26. januar 2026
Richer Sounds - Lichfield-logo

Besvarelse fra Richer Sounds - Lichfield

Thank you for your 5 star review, it’s lovely to read your comments.

Bedømt til 5 ud af 5 stjerner

It’s the small gestures that count..thanks Richer Sounds!

I don’t write many reviews but Richer Sounds were so helpful that I couldn’t not ‘pay forward’ as the Americans say.

I’m a bit of a tight wad when it comes to buying anything. I want a bargain, or at least good value.

After reading umpteen reviews I went looking for a good CD player. Richer sounds were selling one at a decent price but I also wanted the £10 off when signing up. Well I didn’t receive it automatically. The reason..well I’d signed up originally many moons ago, but because they had reset/updated their site/database whatever I had to sign up again. Signing up a second time connected my data up to the original signing on. Well shout outs to Sebastian at telesales, and Lucash (spelt wrong probably) and another guy at the Lichfield store, who despite being busy and getting a call out of the blue, helped me out no end and I was given the £10 discount despite having already received one years before. OK so it’s only £10 but that gesture speaks volumes for the attitude of the company. The player arrived two days later. All is good. Thanks everyone, your kindness and patience is much appreciated. 👍👍

27. januar 2026
Richer Sounds - Lichfield-logo

Besvarelse fra Richer Sounds - Lichfield

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bedømt til 5 ud af 5 stjerner

First time i have shopped in Richer…

First time i have shopped in Richer sounds
friendly knowledgeable staff
always better to use a real shop with real people they beat online price as well

24. januar 2026
Richer Sounds - Lichfield-logo

Besvarelse fra Richer Sounds - Lichfield

Thanks for your great feedback and for supporting local business.

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