I knew exactly what I wanted, a pair of Sonos 100 speakers in white. I telephoned one of the stores and spoke to a really polite, efficient male (sorry cannot remember his name). The speakers were sli... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
The sales assistants literally went through all the amplifiers they had in stock as i didnt want to leave without one. It was very close to closing time so I left happy after purchasing the Audiolab 9... Se mere
Virksomheden har svaret
I have used Richer sounds to build my Hi Fi system from the 80's through to the current day. Great to have such a local shop based in Lichfield that offers great prices and service.
Virksomheden har svaret
I will probably repeat what other people are saying, but the greatest thing about Richer Sounds, in general, is that friendly atmosphere. There is no force, to sell you something, or to sell you the m... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
46 Birmingham Road, WS13 6GF, Lichfield, Storbritannien
- 0333 900 0089
4,9
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great experience as ever
Great experience as ever. Always trust the knowledge all the staff have.
21. februar 2026
Besvarelse fra Richer Sounds - Lichfield
Thanks for your 5 star review, we look forward to seeing you again next time
Upgrade on headphones
Excellent advice from member of staff on choosing new headphones.
26. februar 2026
Besvarelse fra Richer Sounds - Lichfield
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great service at the Lichfield Richer…
Great service at the Lichfield Richer Sounds shop, and the 6 years guarantee within the price made it the obvious choice.
25. februar 2026
Besvarelse fra Richer Sounds - Lichfield
Thanks for your 5 star review, we look forward to seeing you again next time
Besvarelse fra Richer Sounds - Lichfield
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Always a pleasure visiting this store…
Always a pleasure visiting this store staff are very knowledgable and helpful
30. november 2025
Besvarelse fra Richer Sounds - Lichfield
Thank you for your wonderful feedback
Great product, good price and communication
Great product and very easy to set up.
Similar price in lots of vendors but 6 year guarantee if you join the free VIP club makes a difference.
Good updates on the order as stock was not initially available.
20. februar 2026
Besvarelse fra Richer Sounds - Lichfield
Thank you for your 5 star review!
Rough start, but fantastic recovery and service
I appreciated the staff’s assistance in facilitating the stock transfer; however, I must express my disappointment regarding the lack of transparency concerning the product's condition.
The headphones were sold as new, but upon setup, I discovered they had been previously paired with another device. While I ultimately chose to keep the item due to limited availability, it is unacceptable that this was not disclosed upfront. I believe that providing a full and honest account of a product's history is a fundamental part of a professional customer experience.
Edited (16th Mar 2026)
I initially had a disappointing experience with my purchase as the item wasn't in the expected condition.
However, the way the team handled the situation completely changed my outlook.
Jack from customer service was incredibly patient and sincere in resolving the issue. When I went to the store for a refund, the Deputy Manager, James, was also very friendly and professional.
It’s rare to see such genuine accountability these days. Problem solved, and I appreciate the effort from the team
20. februar 2026
Besvarelse fra Richer Sounds - Lichfield
I was of course sorry to read your feedback and offer my sincere apologies. We would never intentionally sell something as brand new that wasn't, doing so would only serve to create customer complaint, something which we work very hard to prevent.
Obviously there has been a terrible mix up here, which I will investigate urgently with the store, we will also be in touch directly with you to put this right ASAP.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great service.
The staff were knowledgeable and helpful. Very pleased with our purchase.
19. februar 2026
Besvarelse fra Richer Sounds - Lichfield
Thank you for your wonderful feedback
Besvarelse fra Richer Sounds - Lichfield
Thanks for your great feedback and for supporting local business.
Besvarelse fra Richer Sounds - Lichfield
Thank you for your 5 star review, it’s lovely to read your comments.
Staff were helpful and arranged a demo…
Staff were helpful and arranged a demo at a moments notice (which needed setup/software upgrades)
17. februar 2026
Besvarelse fra Richer Sounds - Lichfield
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Besvarelse fra Richer Sounds - Lichfield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Superb support at Richer Sounds, Lichfield.
I have just upgraded to a new LG OLED TV, and needed some advice on what the TV could do and how well it would connect to my other components. The Richer Sounds advisor, Tom, spent a full hour with me, discussed everything and gave me a full demonstration. So helpful.
10. februar 2026
Besvarelse fra Richer Sounds - Lichfield
Thank you for your 5 star review, it’s lovely to read your comments.
Amplifier and Hifi rack.
Brilliant service from Bernell. I had seen a Marantz amplifier on your website which suited my needs. Bernell had one on display and went through the specs and operation of it. Had one in stock, so had that one. I also needed a hi-fi rack which he ordered for me. Rack was delivered in two days. Fantastic service.
9. februar 2026
Besvarelse fra Richer Sounds - Lichfield
Thanks for your feedback, great to read you were happy with our service.
Lichfield branch... Spot on!
I've shopped at Richer Sounds many times over the years. I've always found them to be very helpful and informative. I bought a new Amp via there website and chose to have it delivered to the Lichfield branch. They were very prompt with delivery and kept me informed throughout the transaction. I'd struggle to fault this branch!
9. februar 2026
Besvarelse fra Richer Sounds - Lichfield
Thanks for your great feedback and for supporting local business.
Fantastic service
I've had a brilliant experience with someone named Bernie from the Lichfield Branch, I taken my HIFI to him because I couldn't put the wires in the correct place, and Bernie went out of his way and the extra mile to help and to solve my issue..Bernie your a top guy, thank you for your expertise and help,
Stephen Smith
14. februar 2026
Uopfordret anmeldelse
Besvarelse fra Richer Sounds - Lichfield
Thanks for your great feedback and for supporting local business.
Delivery charge
I had to pay for delivery because I had a hospital appointment and I needed to ensure I would be in for delivery. I felt this was unreasonable
6. februar 2026
Besvarelse fra Richer Sounds - Lichfield
Thank you for your feedback, although I was sorry to read your comments about our delivery service. Indeed, on our standard free up delivery service, which is up to 5 working days, the courier nominated will of course propose a date to customers with enough notice to reschedule if unsuitable, but for customers wishing to choose their own date, we offer a premium delivery service that comes with a small charge.
Of course if you would like to discuss this further do get in touch via the below address..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Not in stock
Not in stock. Pick up ok. Not that friendly. No advice offered. Just felt routine, no different than picking up from the post office. Would expected a bit more ‘fuss’!
6. februar 2026
Besvarelse fra Richer Sounds - Lichfield
It was obviously really disappointing for us to read your comments following a visit to our Lichfield branch to collect the purchase made online. I agree, you are right to expect more from us and I have since discussed this with the branch manager, as well as our Operations team, to ensure the branch colleagues learn from this and urgently improve the way they interact with each and every single one of our customers
We would dearly love the opportunity to put this right with you and restore your faith in the business, however despite reaching out by phone and e-mail, perhaps understandably we have heard nothing back. If you are prepared to discuss this further with us please do get in touch via the below address..
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Fantastic after sale service
My 88 year old mum bought a Manhattan recorder from Richer Sounds in Lichfield. They installed it for her and have since been to help her twice when she has got confused with the remote control. They have dealt with her in an extremely kind and friendly manner, wouldn’t take any payment and have saved me a load of stress. I could not be more grateful and happy with the service the Lichfield store (and Luca) have provided.
12. februar 2026
Uopfordret anmeldelse
Besvarelse fra Richer Sounds - Lichfield
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Trust the experts
Richer Sounds always delivers owing to their expertise, passion, competitive pricing and 6 year guarantee. Thanks Tim
4. februar 2026
Besvarelse fra Richer Sounds - Lichfield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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