Very good they are really easy to speak to and very helpful even suggesting the best way to set things up the quality and price is excellent well done
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Se, hvad kunderne siger
From my original request, to the team tracking down the streamer to having a listening room set up and walking away after buying was just about as pain free and simple experience as you could ask for.... Se mere
Virksomheden har svaret
Staff attentive to what we were looking for in a new sound system, knowledgeable but not blinding us with technology and adding personal experience and recommendations. We felt that what was being s... Se mere
Virksomheden har svaret
Shout out to Chappers at the Hull store for his outstanding customer service!! Purchased a Technics 1210GR2 turntable with a Ortofon blue concord stylus at a great price with loads of quality help an... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
88-90 Prospect Street, HU1 3RT, Hull, Storbritannien
- 0333 900 0059
4,9
Fremragende
2 t anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I couldn't fault my experience with…
I couldn't fault my experience with Richer sounds. I ordered a new TV and received a great deal with a discount on the TV and a half price sound bar. Joey was brilliant and even supplied a free projector on request when this was added to the available deals within days of my purchase. I would recommend Richer Sounds Hull to anyone looking for great deals and great service
8. marts 2026
Besvarelse fra Richer Sounds - Hull
Thanks for your feedback, great to read you were happy with our service.
Very helpful and friendly.
Very helpful and friendly.
Good advice and saved me a trip into the shop, (I was very pushed for time and I hate traffic!).
16. februar 2026
Besvarelse fra Richer Sounds - Hull
Thanks for your great feedback and for supporting local business.
Great service
Our old tv had broken so we looked at the website and chose 3 tvs in our price range. The staff were really helpful and friendly and advised us of the best one to suit our needs. Great customer service.
1. marts 2026
Besvarelse fra Richer Sounds - Hull
Thank you for your 5 star review, it’s lovely to read your comments.
Buying a new television To be honest we have always found…
To be honest we have always found Richer Sound very good and helpful. The only problem we have had this time was programming our new television in they were still very helpful but in the end we had to pay some one to do it for us.
3. marts 2026
Besvarelse fra Richer Sounds - Hull
Thanks for the feedback and for the positive comments about the store team. I'm sorry of course that the installation of the TV proved difficult, if you do experience any issues with the item now it has been successfully set up, please don't hesitate to get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Brilliant service
Brilliant service, I rang the hull store for help setting my soundbar up and arranged a home visit with Laurie (I hope I have spelt the name correctly) within 2 hours he was at my home and we discussed what problems I was having getting the best set up and sound, after a short while and some explaining to me he had it sorted to my satisfaction, cannot fault the service well done and yes iam extremely happy now with the soundbar
2. marts 2026
Besvarelse fra Richer Sounds - Hull
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
THESE GUYS ARE THE BEST !!!
THESE GUYS ARE THE BEST !!!
In a world of average customer service, these guys go above and beyond. Great product knowledge and customer service. You truly get the sense and feeling that they guys want to provide you with the best products and services.
Can’t thank them enough for finding a solution for my media wall issues.
Will never shop anywhere else.
22. februar 2026
Besvarelse fra Richer Sounds - Hull
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Lg g5 65 in
Just upgraded from 4 to 5 star .
Arrived with a choice in my head , staff came over to help .
The two TVs I thought about were on the shop floor ,the lg C5 65 , I looked at it , I said I'm also considering the lg g5 ,he said it's there behind you .
Turned ,looked at it ,said right I'm having that .I've been mulling over these TVs for weeks .
Having Weighed up the costs and the difference between the two .I just had to have the g5 .
We didn't want the wall version ,stand only ,our walls are so thin ,cost was around 150 more ,a lot for a basic stand imo .but it is what it is .
Saying that ,if had of bought the the wall mount TV ,you'd get a free £999 pound surround system ,buying mine you get the £699 free surround system , not sure why but hey ho .
Staff were helpful ,
The TV ,surround arrived on the day stated for delivery. Even after the van broke down ,and they messaged me ,still came on the day .
The TV is wow ,seriously wow ,my Panasonic of 14 years ,served us well ,but this is a shock to the system ,the lg g5 ,is surprising me still after 3 days in.
I am watching football now ,the picture is quality .
Still a bit of tweaking to do ,but it's getting there .
The surround is still to be took out the box ,looks good though .
Now ask me a year down the line what I think ,but at the moment worth every penny ....
28. februar 2026
Besvarelse fra Richer Sounds - Hull
Thank you for your review, great to read you are happy with the TV, I agree it is a great choice! Apologies for the hiccup with the courier but I'm glad they overcame it, and that our colleagues were helpful too. Thanks again for your custom.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Real people, really helpful and knowledgeable
Dealt with a very helpful person in the store, had a good discussion about projector technologies before ordering one. He even digned me up and got me a little more discount too. Advised about buying a spare bulb and recommended a business to buy it from. Couldn't have been any more helpful!
26. februar 2026
Besvarelse fra Richer Sounds - Hull
Thanks for your feedback, great to read you were happy with our service.
Besvarelse fra Richer Sounds - Hull
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Really great service in Hull
Really great service in Hull, complete professionalism and advice. I'm very happy with my new turntable purchase. Thank you again.
25. februar 2026
Besvarelse fra Richer Sounds - Hull
Thanks for your kind review, we look forward to your next visit.
Besvarelse fra Richer Sounds - Hull
Thank you for your wonderful feedback
Great advice regarding choice of TV for…
Great advice regarding choice of TV for the bedroom
The price was a happy surprise with the next working day the TV was available for collection and loaded into the car by Paul 🤗
22. februar 2026
Besvarelse fra Richer Sounds - Hull
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Besvarelse fra Richer Sounds - Hull
Thanks for your 5 star review, we look forward to seeing you again next time
Price match
The price match promise was executed without quibble or delay, great customer service.
18. februar 2026
Besvarelse fra Richer Sounds - Hull
Thanks for your great feedback and for supporting local business.
Your member listened to my…see above
Your member listened to my requirements, suggested what would suit my needs and located one in Oxford .Sent straight to my house the next day and up and running perfectly. I have bought from you before but this time I am 90 yrs old and wife 95 yeas old, housebound and everything went smooth. Full marks
19. februar 2026
Besvarelse fra Richer Sounds - Hull
Thanks for your great feedback and for supporting local business.
Besvarelse fra Richer Sounds - Hull
Thanks for your great feedback and for supporting local business.
As always first class service and great…
As always first class service and great to deal with.
27. januar 2026
Besvarelse fra Richer Sounds - Hull
Thanks for your kind review, we look forward to your next visit.
Besvarelse fra Richer Sounds - Hull
Thank you for your wonderful feedback
Brilliant experience start to finish
Brilliant experience start to finish. Kale was so helpful and answered all my husbands questions.
The TV we bought on turned out to be too big for our space but there was no problem swapping it to a smaller one.
The staff were excellent and so helpful. They made the whole experience seamless.
13. februar 2026
Besvarelse fra Richer Sounds - Hull
Thank you for your 5 star review, it’s lovely to read your comments.
Great advice and service I got speaker…
Great advice and service I got speaker cable recently and was up graded to a better set for no extra cost
13. februar 2026
Besvarelse fra Richer Sounds - Hull
Thank you for your 5 star review!
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