Every question asked was answered honestly and fully. Also further information was given freely when asked about a completely different subject. Chris was very helpful in every aspect, as was the gent... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ive used Richer Sounds for many purchases and always impressed and returned. I was looking to upgrade my excellent LG TV and sound system and they offered to come and review my needs. Young man Ch... Se mere
Virksomheden har svaret
I went into Richer Sounds Hanley to discuss replacing my tv and adding a sound system. Will made some suggestions on how to fix the problem with my tv (which solved the problem) saving me spending... Se mere
Virksomheden har svaret
I initially took our small tv back for repair (under warranty).This was dealt with in a short time period and was informed that it was ready for collection. During the visit I decided to purchase... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
2 Providence Square, ST1 2LQ, Hanley, Storbritannien
- 0333 900 0060
4,9
Fremragende
2 t anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very knowledgeable staff
Very knowledgeable staff. we only went in store for some speaker cable but i also wanted some information on a new TV, Chris showed us an LG which was just what we were looking for, we went back the following week and bought one.
30. marts 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent service and professional
Jack is excellent and professional. Although he can't make the price match for my Dali speakers combo compared to the other competitor, he was so kind to give me a discount after sales. He was also very patient to explain how I could calibrate my speaker and subwoofer. Highly recommend.
21. april 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your 5 star review, we look forward to seeing you again next time
Amazing, as always
I wouldn't expect anything less from these guys - they are amazing. Purely customer focused, and great prices. They even opened the shop for me early so I could collect. It's a 10 out of 10 from me guys. Cheers
17. april 2026
Besvarelse fra Richer Sounds - Hanley
Thank you for your wonderful feedback
Great
This was a website order as I knew exactly what I wanted. Received email from Store day after order placed. A nice touch was being offered to collect before store opening time. Jack even brought out TV out to my car.
Really good service.
18. april 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Besvarelse fra Richer Sounds - Hanley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Really impressed
Really impressed by the after sales service. Had a number of difficulties setting up my equipment which were easily resolved with a couple of phone calls. Very pleased.
18. april 2026
Besvarelse fra Richer Sounds - Hanley
Thank you for your 5 star review!
I found the staff really helpful and…
I found the staff really helpful and accommodating. A much better experience than my prior visit to Currys where I got no help or assistance at all.
I was more than happy with the overall service I received.
16. april 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Credit card problems
Due to hearing problems i decided to order on line but impossible as my credit card was declined Rang customer services and we agreed i should try a debit card This was also declined so I rang customer services again and explained i had used the credit card within the last 24 hours successfully had they a problem? He then took details of product and said delivery 4 to 5 days No explanation of how he'd manage to resolve my problem
There also seems to.be a lack of guarantee details on the invoice
17. april 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for taking the time to leave your review, I’m sorry to hear about the difficulty you experienced when trying to place your order online.
Card declines can happen for a variety of reasons, including security checks carried out by your card provider or our website. Having spoken with the team, I can see that when you called through we were able to take your card details manually over the phone and process the order for you that way. I’m sorry if what was happening felt unclear at the time of course.
In terms of the guarantee, your TV is covered by a 3 year Cello manufacturer’s guarantee, and your receipt is all you would need in order to make a claim if required. If you’d like us to go over anything further or provide a copy of your receipt, please feel free to get in touch via the email below..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great service
Everyone I spoke to - on-line staff and shop staff, were friendly and helpful. The price I paid for a JBL speaker was brilliant and it arrived promptly
14. april 2026
Besvarelse fra Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
EXCELLENT PURCHASE EXPERIENCE
When I rang the Hanley branch my call was answered promptly, I then placed an order for a Sony soundbar, the new payment method was fully explained to me and the order was then processed efficiently by the staff member. The initial product price was equal to any other retail outlet, add in a VIP discount and free delivery and you have a very good deal. Thank you.
12. april 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your feedback, great to read you were happy with our service.
friendly and informative
13. april 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Besvarelse fra Richer Sounds - Hanley
Thank you for your wonderful feedback
Overall good service
Overall good service. Had an issue trying to order on line as the system would not accept my delivery address. So I phoned telesales and my order was placed efficiently and the telesales representative was excellent. Another issue was that I was only given 3 hours notice in respect of the delivery time. However, I was given the opportunity to specify an alternative solution as I was not at home at the appointed delivery time.
10. april 2026
The sales guy was great
The sales guy was great. We had our two grandchildren with us which was quite distracting but he Snd his colleagues were really patient.
Delighted with the telly/sound bar.
Will defo use you again as we already have in the past . Thank you
10. april 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Very efficient
The salesman knew exactly what I wanted. Got it straight from the stock room explained how to set it up and in about 5 minutes I was on my way home with my new recorder.
10. april 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Contacted Richer Sounds Hanley…
Contacted Richer Sounds Hanley regarding a replacement turntable drive belt. Will responded immediatley with a few suggestions to try first, prior to placing an order for the drive belt. Great communication throughout. I highly recommend Richer Sounds Hanley.
Thanks Will.
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Richer Sounds - Hanley
Thank you for your wonderful feedback
My new home cinema
Liked that the staff had a good knowledge of the products. Wasn't been pushed to go for the more expensive rear speakers. Explained what would happen regarding delivery. Price matched or bettered with other companies from around uk. Gave me a discount on alternate screen when original would not be available until june
7. april 2026
Besvarelse fra Richer Sounds - Hanley
Thanks very much for taking the time to leave your review. It’s great to hear that the team’s product knowledge, no‑pressure approach and flexibility around pricing and availability made for a positive experience.
That said, I’m of course a little disappointed to see the three‑star rating and if there was anything at all that could have improved your experience further, we’d genuinely welcome the opportunity to hear more..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Besvarelse fra Richer Sounds - Hanley
Thanks for your feedback, great to read you were happy with our service.
Besvarelse fra Richer Sounds - Hanley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
To upgradeWe recently decided to update our tv we…
We recently decided to update our tv we went to richer sounds Hanley shop with a rough idea of what we needed but were not exactly sure of the technology available and how it works.We spoke to Christopher who advised us on what was best for our needs provided with a written quote and no pressure to make a decision.After giving it some thought we decided to purchase the package suggested.Although we have never dealt with this company before we feel able to recommend them if you need some guidance as to what to buy but not necessarily down to price
6. april 2026
Uopfordret anmeldelse
Besvarelse fra Richer Sounds - Hanley
Thanks for your feedback, great to read you were happy with our service.
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