Every question asked was answered honestly and fully. Also further information was given freely when asked about a completely different subject. Chris was very helpful in every aspect, as was the gent... Se mere
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Se, hvad kunderne siger
Ive used Richer Sounds for many purchases and always impressed and returned. I was looking to upgrade my excellent LG TV and sound system and they offered to come and review my needs. Young man Ch... Se mere
Virksomheden har svaret
I went into Richer Sounds Hanley to discuss replacing my tv and adding a sound system. Will made some suggestions on how to fix the problem with my tv (which solved the problem) saving me spending... Se mere
Virksomheden har svaret
I initially took our small tv back for repair (under warranty).This was dealt with in a short time period and was informed that it was ready for collection. During the visit I decided to purchase... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
2 Providence Square, ST1 2LQ, Hanley, Storbritannien
- 0333 900 0060
4,9
Fremragende
2 t anmeldelser
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Great experience for Hifi 1st timer
Hanley staff very knowledgeable and gave a very good overview of the Hifi systems available and the pros and cons of each make and model, at all price breaks. Really happy with the system I bought to start me off, Wiim amp with Dali Sonik speakers, highly recommend Richer Sounds, previously also bought TV’s from them
30. april 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Besvarelse fra Richer Sounds - Hanley
Thanks for your 5 star review, we look forward to seeing you again next time
Brilliant customer service!!
Needed a replacement TV after ours decided it didn’t want to work anymore. We looked around for an LG model and found it available at Richer Sounds, who price matched and also knocked a further £10 off.
The TV was delivered to store the following day and was collected. Upon get the TV home I noticed it was damaged beyond repair straight out of the box. 1 phone call and an email later and a new set was already being dispatched for home delivery the following day.
The following day DPD delivered the replacement tv and collected the damaged set. Upon taking the new tv out of the underaged box and setting it up, again I noticed it was damaged with the smallest of marks on the side of the panel and a broken display. Again, a quick phone call and email and a replacement TV was dispatched for next day delivery.
The following day the replacement set was delivered and thankfully this one was perfect.
Really can’t fault the customer service of the staff at Richer Sounds Hanley. They sorted out several issues without any fuss or quibble. Would highly recommend them and will definitely returning when we need further audio/visual products. Thank you Leigh, Alex and the rest of the team that were on hand to help.
9. maj 2026
Besvarelse fra Richer Sounds - Hanley
Thank you for your feedback, and for being so understanding the face of what sounds like a really frustrating experience. I will of course raise this with our most senior contact within DPD, as two damaged sets in a row is unusual, and of course unacceptable.
I'm pleased that the colleagues in our Hanley branch were able to resolve things for you however and will pass this on to them, of course if I can be of any help whatsoever do let me know..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
I don't know alot about televisions and…
I don't know alot about televisions and richer sounds were really helpful not pushy or nothing. Good information about what I needed. Plus they sell alot of very nice equipment.
Thanks
10. maj 2026
Besvarelse fra Richer Sounds - Hanley
Thank you for your 5 star review!
Staff were helpful
Staff were helpful
Order arrived on time
Full communication
Proper staff service , which makes a nice change compared to many other shop experiences
9. maj 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your kind review, we look forward to your next visit.
Was sick of my speakers and amp and…
Was sick of my speakers and amp and wanted a wireless soundbar ended up going for the Q990F and found it cheaper on Amazon. Richer Sounds price matched it so grabbed it. Quick delivery and nice bit of kit. Overall experience has been great as always. 10/10
9. maj 2026
Besvarelse fra Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
Great staff with good product knowledge…
Great staff with good product knowledge & helpful advice.This is the second purchase in the last few months and mirrors the first one in every way - Excellent customer service ,price match guarantee & local.
8. maj 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Staff were polite and very helpful
Staff were polite and very helpful. They show a genuine interest in the products they sell. Staff are well trained and well briefed when offering help and advice. This is my first point of call when shopping for audio and hi fi.
8. maj 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Staff both pleasant and knowledgeable s
Staff both pleasant and knowledgeable. Good prices and very good guarantees. Also quick delivery.
8. maj 2026
Besvarelse fra Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
Couldn't be better!
Totally efficient.. Paid online, collected within 2 minutes following day. Perfect 👌🏻
5. maj 2026
Besvarelse fra Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
Fantastic service
Absolutely superb service from start to finish. The product was exactly what I needed, the click-and-collect process was smooth and efficient, and everything was ready promptly on arrival. Staff were polite, friendly and genuinely helpful — a fantastic customer experience and a brilliant store to deal with.
3. maj 2026
Besvarelse fra Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
A great hdmi cable made in-house
A great hdmi cable made in-house, collected the following day, a very professional service, highly recommended
10. marts 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Richer Sounds treat you as a person
Richer Sounds treat you as a person, giving you their time and knowledge to help you decide what is right and why.
Christopher of Richer Sounds Hanley, put us at ease, explained things in English not jargon, giving you as much time as you wish / need to decide.
This is how all shopping should be!
25. april 2026
Besvarelse fra Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
As usual great service
As usual great service. Ordered online this time and collected from the shop. Guys saved it until the next weekend which made it easier for me to pick up. Great with a 6 year guarantee.
2. maj 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service by the store in Hanley
Great service by the store in Hanley. I think his name was Leigh. He was great on the phone and I took his advice and ordered the TV. Collected from store , they eve. Great experience.
30. april 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Besvarelse fra Richer Sounds - Hanley
Thanks for your kind review, we look forward to your next visit.
Excellent service, reasonable prices
Went to buy a new tv, good clear helpful advice given by Leigh. Excellent service from start to finish.Gold standard in our eyes. Old tv still had short warranty left, Leigh arranged collection of this, delivery of the new tv ,and also a marvellous team to come and set it up for us.
27. april 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your feedback, great to read you were happy with our service.
Simply the best ‘go to’ for anything AV 👍
The guys are always very helpful and knowledgeable and the pricing is always competitive.
It is my ‘go to’ for anything audio and AV.
Excellent warranties are given on products as well… Seven years for my projector and six years on my AV amplifier… That’s brilliant! 😀
23. april 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your 5 star review, we look forward to seeing you again next time
Fantastic Service and Advice
Fantastic service from Leigh at the Hanley, Stoke-on-Trent store. He was very knowledgeable, helpful and patient as we deliberated over what to buy. We are 100% happy with our purchase of a turntable, amp and speakers and are once again enjoying the love of vinyl records. We are returning customers and will definitely buy from this store again as we trust their advice and products.
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Very knowledgeable staff
Very knowledgeable staff. we only went in store for some speaker cable but i also wanted some information on a new TV, Chris showed us an LG which was just what we were looking for, we went back the following week and bought one.
30. marts 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your 5 star review, we look forward to seeing you again next time
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