Will and the entire staff at Hanley are knowledgeable, friendly and very helpful, and nothing seems too much trouble for them. Will goes that extra mile getting pricing on items that they rarely stoc... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ive been dealing on and off with Richer Sounds for many years now,always deliver quality, lowest price than most places, extremly knowledge advise when you need and super fast delivery. I highly recom... Se mere
Virksomheden har svaret
As usual great customer service and support from Richer Sounds. Have been shopping with them for years now and always been impressed. A shout out to Jake at customer service and Chris at the Hanley br... Se mere
Virksomheden har svaret
very good saleman who answered our questions, admitted what he didn't know (motorised satellite) and did not push us to any make or model. Only after we asked about the LG model did he declare that it... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
2 Providence Square, ST1 2LQ, Hanley, Storbritannien
- 0333 900 0060
4,9
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent service as usual
Excellent service as usual
Richer sounds never let's me down
Always professional and really know their stuff
Been using them for as long as I can remember and can't recommend them enough
4. marts 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your feedback, great to read you were happy with our service.
Besvarelse fra Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
65" tv
Excellent knowledge when buying our new 65" tv.. looks amazing. Had to wait a few days as our local one didn't have it in stock. But once it arrived we collected it the same day. Very helpful and loaded my car .
28. februar 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your 5 star review, we look forward to seeing you again next time
Friendly and helpful staff
Friendly and helpful staff, an error was made withy order which they were happy to admit error on their behalf and then discounted me as a result! My order also arrived quickly. I'm always very happy with the service when I have bought from Richer Sounds.
28. februar 2026
Besvarelse fra Richer Sounds - Hanley
Thank you for your 5 star review!
Always a great experience
Always a great experience dealing with Richer Sounds. Knowledgeable staff and a no-fuss approach. Will always buy from them if I can.
27. februar 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great service from the Stoke depot
Great service from the Stoke depot. Really easy to place an order. The only bump was that the TV price went down after I ordered it and before it was delivered and the refund was much more work to get back than it should have been.
28. januar 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your comments, it's disappointing that after a such a positive experience and ease in placing the order, things went wrong with the after sales. We always offer to refund our own price drops up to 14 days after purchase, it should be a simple process via the store or department of purchase. I will of course review the matter with the branch, to find out why things went wrong, and make sure lessons are learnt for the future.
Of course if you would like to discuss this further in any way, please do get in touch...
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
My mate picked up my television and I…
My mate picked up my television and I paid online so I didn't have a physical presence at Richer Sounds
But everything went very smoothly
Thank you
26. februar 2026
Besvarelse fra Richer Sounds - Hanley
Thank you for your 5 star review!
Great customer service and knowledge of…
Great customer service and knowledge of possible causes of problem with arcam a75 amp.
25. februar 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your kind review, we look forward to your next visit.
I contacted Jacob at Hanley and he gave…
I contacted Jacob at Hanley and he gave great advice on the turntable and all the cables I would need to connect to my Sonos play 5.
He even set up the link for ordering, paying for and delivery.
Very smooth and easy way of ordering and paying. I would highly recommend Richer Sounds in Hanley.
25. februar 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your 5 star review, we look forward to seeing you again next time
Lee was very helpful
Lee was very helpful, setting up the room to replicate my own home and answer my questions. Not given 5 stars as the product was not received within the timescale given. Would recommend though.
25. februar 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your feedback and kind words about Lee, although I'm sorry that there was an issue with the delivery and the information given at the time. I will of course review this with the branch team to make sure any delays are communicated to customers, and if I can be of any help to you at all do get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Good knowledge of products
Good knowledge of products, prompt service, great range of products.
25. februar 2026
Besvarelse fra Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
Will was really helpful and…
Will was really helpful and knowledgeable and helped me out with my purchase.
24. februar 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great advice from the staff at Hanley
Great advice from the staff at Hanley, they couldn't of been more helpful.
Got a TV at a great price and a free 6 year warranty included.
24. februar 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your feedback, great to read you were happy with our service.
Chris was great
Chris was great, took time to explain everything clearly, with no pressure
Great service
21. februar 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very knowledgeable staff
Very knowledgeable staff. Really pleased with my Sonos equipment.
20. februar 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
A great choice of musical equipment
A great choice of musical equipment, very knowledgeable & helpful staff. I would highly recommend.
18. februar 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your feedback, great to read you were happy with our service.
Roksan attessa
Very prompt service and delivery as requested
First class product and delighted with this purchase
Great store and was able to purchase with good advice
17. februar 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Absolutely excellent service from start…
Absolutely excellent service from start to finish.The best customer service that I have received for a few years
6. februar 2026
Besvarelse fra Richer Sounds - Hanley
Thank you for your 5 star review!
Always good
Always good - helpful and knowledgeable.
Competitive pricing and friendly service.
100% Recommeded.
7. januar 2026
Besvarelse fra Richer Sounds - Hanley
Thank you for your wonderful feedback
Clearance item
I spoke to Jacob regarding availability and condition of a clearance item. He was very friendly and helpful. He put the item aside for me pending online payment and then arranged delivery. The item arrived a couple of days later and I am very pleased with it.
15. februar 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your feedback, great to read you were happy with our service.
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