Always great service from the guys at Richer Sounds. Visited the Exeter branch to trial a pair of Senheiser headphones. Wasn't allowed at a electrical store nearer to me but the guys at Richer Sounds... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Amazing service. I'd been looking into buying a Blu-Ray player and emailed my local store (Exeter) to ask if it would be possible to have the Sony UBPX 700K put back for me for my week off. The... Se mere
Virksomheden har svaret
Went to pick up some reserved headphones, I didn't realise the shop wasn't open until 11 and I arrived well before that. The guy inside kindly let me in early to pick up the headphones. Always friendl... Se mere
Virksomheden har svaret
Great customer service, I have to admit I was not the easiest customer! I got some ex demo speakers, but then noticed a dent in them when unboxing, I then got new ones, but had a concern, which they t... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
89-91 Sidwell Street, EX4 6PH, Exeter, Storbritannien
- 0333 900 0061
4,9
Fremragende
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent customer service
Excellent response to problem with my loudspeaker. Reported fault on phone line and when I went to shop they had been fully briefed on my complaint and were ready to replace my device without further explanation
10. januar 2026
Besvarelse fra Richer Sounds - Exeter
Thank you for your wonderful feedback
Amazing service
Amazing service. Purchased TV some time ago but had not finished the room it was going in. Once installed I found it was not right for what we needed. The team in Exeter exchanged it without any issues. Cannot speak highly enough of the Manager and his staff. Very pleased with the new TV.
10. januar 2026
Besvarelse fra Richer Sounds - Exeter
Thank you for your 5 star review!
Excellent Customer Service at Richer Sounds
What a great place Richer Sounds is! Very friendly staff and nothing is too much trouble.
Good interaction with all staff and Nick has been superb with each visit and purchase. Well done Exeter!
10. januar 2026
Besvarelse fra Richer Sounds - Exeter
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I knew the model of TV I wanted
I knew the model of TV I wanted, and I knew RS were offering a very good deal. So, that is where I shopped. I have had a radio off you some years ago, and knew your service was excellent. The bonus for us was, parking behind your store and delivery. Plus we could also purchase the same day a new TV wall bracket. Delivery was very professional, with a telephone check, call made to me to ensure packaging was undamaged, whilst the delivery team were at my property.
7. januar 2026
Besvarelse fra Richer Sounds - Exeter
Thanks for your feedback, great to read you were happy with our service.
Always very helpful and good service
Always very helpful and good service - and good prices!
8. januar 2026
Besvarelse fra Richer Sounds - Exeter
Thanks for your kind review, we look forward to your next visit.
Very helpful supportive staff
7. januar 2026
Besvarelse fra Richer Sounds - Exeter
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great Place
Guy who helped me made the process easy and clear
Resolved a minor issue with efficiency
Would highly recommend
7. januar 2026
Besvarelse fra Richer Sounds - Exeter
Thanks for your great feedback and for supporting local business.
Besvarelse fra Richer Sounds - Exeter
Thanks for your kind review, we look forward to your next visit.
Perfect viewing experience
To be able to view a good selection of OLED tvs showing normal television program's side by side and not a uhd 4k video on a loop. Top notch knowledge and information from staff and no high pressure selling and of course a great price with a good warranty back by themselves
5. januar 2026
Besvarelse fra Richer Sounds - Exeter
Thanks for your kind review, we look forward to your next visit.
The speed of service and next day…
The speed of service and next day delivery of two packages withing 24 hours was astonishing. A hiccup of my own making in setting up the equipment was all that marred the unpacking but eventually all went well and very first use proved successful. Cannot fault Richer Sounds' service and afterservice from an email request I queried when I wrongly thought some parts may have been 'missing'! Well done!!!
5. januar 2026
Besvarelse fra Richer Sounds - Exeter
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The shop manager helped me load up as…
The shop manager helped me load up as he could see I wasn't feeling well during my visit. He was a staff member down and was rushed off his feet but still very polite and helpful. Thank you! Purchase an LG TV, wall bracket, and a Pro-ject turntable.
5. januar 2026
Besvarelse fra Richer Sounds - Exeter
Thank you for your 5 star review!
Excellent and knowledgeable service
Excellent and knowledgeable service. Staff are friendly and take their time with you. After sales service is also excellent
3. januar 2026
Besvarelse fra Richer Sounds - Exeter
Thank you for your wonderful feedback
Went old school and phoned up richer…
Went old school and phoned up richer sounds. Sorry forgot who I spoke with but helped me purchase a new TV and wall mounting bracket with ease.
Great service and great TV. Not my first time using richer sounds and certainly won't be the last.
3. januar 2026
Besvarelse fra Richer Sounds - Exeter
Thank you for your 5 star review, it’s lovely to read your comments.
Great experience
They offer an experience which is becoming rarer in the UK. The ability to speak to someone who is knowledgeable and able to negotiate and offer solutions without being hindered by their own company rules.
2. januar 2026
Besvarelse fra Richer Sounds - Exeter
Thank you for your 5 star review, it’s lovely to read your comments.
Ben Was very helpful
Ben Was very helpful, and even carried my new speakers to my car
27. december 2025
Besvarelse fra Richer Sounds - Exeter
Thank you for your 5 star review!
Popped in for advice about headphones
Popped in for advice about headphones, then acted on it.
Very pleased with the recommended headphones and the service from the Exeter branch in advising then helping me to buy them.
A happy ( returning ) customer!
29. november 2025
Besvarelse fra Richer Sounds - Exeter
Thank you for your 5 star review!
Very helpful in the shop to set up and…
Very helpful in the shop to set up and demo the hi-fi system I was looking at.
Took the speakers home on the Saturday and the vinyl player turned up on the Monday a day early.
Very happy with the service and system I purchased. Thank you
3. januar 2026
They know their stuff
We bought a turntable, amp, speakers, CD player and TV and found the staff at Exeter to be so helpful and knowledgeable. Steve could answer any questions and we went along with his recommendations based on our budget. Highly recommend and unlike at some shops, they know what they're talking about.
30. december 2025
Besvarelse fra Richer Sounds - Exeter
Thank you for your wonderful feedback
Was served by Mark in the Exeter store…
Was served by Mark in the Exeter store who cold not have been more helpful. Gave loads of advice and did not pressure sell. As a result purchased a television and a soundbar. This is my third purchase from this store and would certainly use them again.
9. januar 2026
Uopfordret anmeldelse
Besvarelse fra Richer Sounds - Exeter
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Really good service
Good value, and really helpful with a couple of questions. Quick response and product delivered the following day with Dpd which is reliable where I live. Happy with bew hi fi separates
31. december 2025
Besvarelse fra Richer Sounds - Exeter
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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