Richer Sounds - Exeter Anmeldelser 2.939

TrustScore 5 ud af 5

4,9

89-91 Sidwell Street, EX4 6PH Exeter, GB


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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Always great service from the guys at Richer Sounds. Visited the Exeter branch to trial a pair of Senheiser headphones. Wasn't allowed at a electrical store nearer to me but the guys at Richer Sounds... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Amazing service. I'd been looking into buying a Blu-Ray player and emailed my local store (Exeter) to ask if it would be possible to have the Sony UBPX 700K put back for me for my week off. The... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Went to pick up some reserved headphones, I didn't realise the shop wasn't open until 11 and I arrived well before that. The guy inside kindly let me in early to pick up the headphones. Always friendl... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Great customer service, I have to admit I was not the easiest customer! I got some ex demo speakers, but then noticed a dent in them when unboxing, I then got new ones, but had a concern, which they t... Se mere

Virksomheden har svaret


Virksomhedsoplysninger

  1. Hi-fi-butik
  2. Elektronikbutik
  3. TV-butik

Skrevet af virksomheden

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktoplysninger

  • 89-91 Sidwell Street, EX4 6PH, Exeter, Storbritannien

  • 0333 900 0061

4,9

Fremragende

TrustScore 5 ud af 5

3 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 4 ud af 5 stjerner

Richer Sounds staff were five star …

Richer Sounds staff were five star Delivery staff three star.

21. januar 2026
Richer Sounds - Exeter-logo

Besvarelse fra Richer Sounds - Exeter

Thanks for the feedback although I was of course sorry to read the delivery experience was below par and will of course review with the 3rd party courier we use. If you would like to discuss anything that happened further do get in touch via the below..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Bedømt til 5 ud af 5 stjerner

Recently ordered a pair of Dali Opticon…

Recently ordered a pair of Dali Opticon 6 speakers from the Exeter branch via email with an employee called Nick. He was extremely helpful and dealt with the purchase perfectly informing me when they were in stock ready for me to collect as that was my preferred method. Love the speakers very much. Thanks Exeter/Richer Sounds.

20. januar 2026
Uopfordret anmeldelse
Richer Sounds - Exeter-logo

Besvarelse fra Richer Sounds - Exeter

Thank you for your wonderful feedback

Bedømt til 5 ud af 5 stjerner

Brilliant Service.

Friendly, knowledgeable staff who offered us a wide range of buying options and explained things clearly. My wife and I will certainly shop there again.

22. januar 2026
Richer Sounds - Exeter-logo

Besvarelse fra Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Bedømt til 5 ud af 5 stjerner

Great service, great TV.

Great help and advice from the staff at Richer Sounds Exeter, as always.
The delivery of our Hisense mini led tv was organised and arrived within a few days, delivered by helpful van driver.
We haven't had the TV long so there is much to investigate.
The picture is sharp, colourful and bright. We do run it through an existing sound system. There are loads of 'apps' and Freely although new to us appears easy to navigate.
Thanks again to Richer Sounds Exeter.

21. januar 2026
Richer Sounds - Exeter-logo

Besvarelse fra Richer Sounds - Exeter

Thank you for your wonderful feedback

Bedømt til 5 ud af 5 stjerner

Excellent service

Friendly, informative assistance and advice received over the telephone by Paul pre-order, followed by the ease of ordering. TV was promptly delivered and set up was 'a doddle' - even for an 84-year-old !

Follow-up advice and attention to customer queries was also received promptly delivering a pleasing experience throughout.

21. januar 2026
Richer Sounds - Exeter-logo

Besvarelse fra Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Bedømt til 5 ud af 5 stjerner

Simple straight forward information and…

Simple straight forward information and no attempt to rip you off. That's why Richer Sounds is ALWAYS outer first port of call, and usually our last.

20. januar 2026
Richer Sounds - Exeter-logo

Besvarelse fra Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Bedømt til 5 ud af 5 stjerner

Ordered a Philips PHIL-24PHS6000 24"

Ordered a Philips PHIL-24PHS6000 24" which we were able to collect the following morning after receiving a phone call from the shop. The TV is great - very easy to set up and Freely works a treat via the internet as we have no aerial for this set.
The Richer team were as helpful as ever.

30. december 2025
Uopfordret anmeldelse
Richer Sounds - Exeter-logo

Besvarelse fra Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Bedømt til 5 ud af 5 stjerner

Great help with a faulty dongle

Great help with a faulty BenQ tv dongle. We agreed it wasn't a very effective product and Mark at Exeter went so far as to refund the price of an Amazon Firestick bought elsewhere to replace it. Thoughtful and considerate customer service.

20. januar 2026
Richer Sounds - Exeter-logo

Besvarelse fra Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Bedømt til 5 ud af 5 stjerner

After sales service.

I had a problem with a Hisense 32 inch tv which kept losing connection to my WiFi.
Very impressed with the way Richer dealt with the problem, Steve at the Exeter shop was brilliant and nothing was to much trouble in arranging a replacement.

20. januar 2026
Richer Sounds - Exeter-logo

Besvarelse fra Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Bedømt til 5 ud af 5 stjerner

Recommend

Spoke to them on the phone, they ordered in the headphones. No issues what so ever. Recommend

10. februar 2025
Richer Sounds - Exeter-logo

Besvarelse fra Richer Sounds - Exeter

Thank you for your 5 star review!

Bedømt til 5 ud af 5 stjerner

Excellent service from Richer Sounds Exeter and a great deal too!

Mark was really helpful and kindly gave me a gift voucher in lieu of speaker cable discount. He was very pleasant and helpful on the phone and the Monitor Audio Silver 100 7G are ridiculously good for the money sounding more like speakers at twice the price.

8. januar 2026
Richer Sounds - Exeter-logo

Besvarelse fra Richer Sounds - Exeter

Thanks for your 5 star review, we look forward to seeing you again next time

Bedømt til 5 ud af 5 stjerner

I’m a serial customer to Richer Sounds

I’m a serial customer to Richer Sounds. This is because I know the item I want will be very good at a very reasonable price - especially when their warranty cover is so good and quibble-free. Customer Service over the phone is fantastic - very patient and knowledgeable so you feel you’re being advised by a friend who knows their stuff.

16. januar 2026
Richer Sounds - Exeter-logo

Besvarelse fra Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Bedømt til 5 ud af 5 stjerner

Came in for a TV wall bracket

Came in for a TV wall bracket. Goood advice given and, not the most expensive bought but the right product, was

11. januar 2026
Richer Sounds - Exeter-logo

Besvarelse fra Richer Sounds - Exeter

Thanks for your 5 star review, we look forward to seeing you again next time

Bedømt til 4 ud af 5 stjerner

Helpful advice although the set up at…

Helpful advice although the set up at home for the speakers proved time consuming and trickier than awe had imagined.

8. januar 2026
Richer Sounds - Exeter-logo

Besvarelse fra Richer Sounds - Exeter

Dear Mr Fisher,

Thank you for your feedback, it's great to read you found the stores advice helpful of course but I'm sorry that you experienced some set up difficulty once at home with your purchase.

Our sales colleagues are always here to help of course so in the event of technical difficulty simply give the store a call and we'll do our best to resolve the problem over the phone to begin with. In the meantime I will arrange for the branch to follow up and offer any help you need..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

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