Richer Sounds - Exeter Anmeldelser 2.941

TrustScore 5 ud af 5

4,9

89-91 Sidwell Street, EX4 6PH Exeter, GB


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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Always great service from the guys at Richer Sounds. Visited the Exeter branch to trial a pair of Senheiser headphones. Wasn't allowed at a electrical store nearer to me but the guys at Richer Sounds... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Amazing service. I'd been looking into buying a Blu-Ray player and emailed my local store (Exeter) to ask if it would be possible to have the Sony UBPX 700K put back for me for my week off. The... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Went to pick up some reserved headphones, I didn't realise the shop wasn't open until 11 and I arrived well before that. The guy inside kindly let me in early to pick up the headphones. Always friendl... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Great customer service, I have to admit I was not the easiest customer! I got some ex demo speakers, but then noticed a dent in them when unboxing, I then got new ones, but had a concern, which they t... Se mere

Virksomheden har svaret


Virksomhedsoplysninger

  1. Hi-fi-butik
  2. Elektronikbutik
  3. TV-butik

Skrevet af virksomheden

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktoplysninger

  • 89-91 Sidwell Street, EX4 6PH, Exeter, Storbritannien

  • 0333 900 0061

4,9

Fremragende

TrustScore 5 ud af 5

3 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Bedømt til 5 ud af 5 stjerner

Was served by Mark in the Exeter store…

Was served by Mark in the Exeter store who cold not have been more helpful. Gave loads of advice and did not pressure sell. As a result purchased a television and a soundbar. This is my third purchase from this store and would certainly use them again.

9. januar 2026
Uopfordret anmeldelse
Richer Sounds - Exeter-logo

Besvarelse fra Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Bedømt til 5 ud af 5 stjerner

Really good service

Good value, and really helpful with a couple of questions. Quick response and product delivered the following day with Dpd which is reliable where I live. Happy with bew hi fi separates

31. december 2025
Richer Sounds - Exeter-logo

Besvarelse fra Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Bedømt til 5 ud af 5 stjerner

New TV

Amazing service from Steve. Went in to buy a new TV. He dis lots of research for the TV that Irequired. I got the measurements wrong. Went back he found a TV with better spec. Delivered the next day. Brilliant TV. Thank you Steve

30. december 2025
Richer Sounds - Exeter-logo

Besvarelse fra Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Bedømt til 3 ud af 5 stjerner

I opted to do click and collect

I opted to do click and collect. The guys in the shop were great but overall it took 4 working days to arrive. Way outside your SLA. It made me wonder about the point of having a shop that carries no stock. In my case I would have been much better having it delivered directly.

23. december 2025
Richer Sounds - Exeter-logo

Besvarelse fra Richer Sounds - Exeter

Dear Mr Harvie,

I'm so sorry to read that there was a delay on your click and collect order, which should have been ready the next working day for collection. We class Monday to Friday as working days for such orders, explained in the checkout.

From investigation there was an internal error on our system which delayed the order by a day but because it was then the weekend, this meant 4 calendar says until the item was available.

Please accept my sincere apologies for what happened, we have since dealt with the issue and will make sure we review the systems to prevent this reoccurring. In the meantime, our customer service team will contact you directly to resolve the matter to your satisfaction..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Bedømt til 5 ud af 5 stjerner

Top notch service.

Steve at this branch was excellent. He price-matched the product I wanted without quibble. The product arrived promptly. Great service

30. december 2025
Bedømt til 5 ud af 5 stjerner

I bought a TV and decided to add…

I bought a TV and decided to add surround sound to the system. I called and and spoke to a gentleman named Steve at the Exeter office. He absolutely went above and beyond, finding me the perfect setup and looked through the best deals for me and made a great saving against every other retailer.
Richer Sounds customer for life.

29. december 2025
Bedømt til 5 ud af 5 stjerner

The final piece of the hi-fi puzzle for…

The final piece of the hi-fi puzzle for my sister - speaker stands. She's delighted and so am I. The Exeter branch of Richer Sounds should be your go-to outlet for anyone in that area looking to upgrade their audio-visual enjoyment.........without breaking the bank!!

29. december 2025
Bedømt til 5 ud af 5 stjerner

We were recommended Richer Sounds

We were recommended Richer Sounds, they didnt disappoint, Mark the manager was really helpful and knowledgeable without being pushy, the prices were on a par to online we'd seen, really happy with our purchase, we had a slight problem with the delivery company but after speaking with Mark this was very quickly addressed quickly and professionally. Would definitely recommend and would use again.

28. december 2025
Richer Sounds - Exeter-logo

Besvarelse fra Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Bedømt til 5 ud af 5 stjerner

OLED TV

Very helpful in the shop. Available straight away on the phone next day to help with the TV set up

27. december 2025
Richer Sounds - Exeter-logo

Besvarelse fra Richer Sounds - Exeter

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bedømt til 5 ud af 5 stjerner

Richer Sounds Exeter

Back in mid December Steve went out of his way to explain all I needed to know, even though the shop was technically closed, and I wasn’t ready to buy just yet. That personal touch and customer care sent me back into the Exeter store after Christmas to buy my set up. Thank you Steve and Richer Sounds Exeter, now that’s customer service 👍

27. december 2025
Richer Sounds - Exeter-logo

Besvarelse fra Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Bedømt til 5 ud af 5 stjerner

Great service and products I can trust

Great service and products I can trust. Over many years of buying from Richer Sounds I have never had anything less that perfect service. It's good to have a trust worthy supplier who I know will be keen on price and only sells products and brands they believe in. Thank you once again to all at Richer Sounds.

22. december 2025
Richer Sounds - Exeter-logo

Besvarelse fra Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Bedømt til 5 ud af 5 stjerner

Very helpful service as always

Very helpful service as always. RS are my first choice for Audio Visual gear. Have been for years.

21. december 2025
Richer Sounds - Exeter-logo

Besvarelse fra Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Bedømt til 5 ud af 5 stjerner

Steve was once again super awesome

Steve was once again super awesome. Couldn’t make it into the shop in time for Xmas so called and he sent me some links for various options all within budget. I chose the one and a link for secure payment soon arrived. I’m happy, wife was happy which makes me happy. Happy Christmas guys, (will see you soon for a new amp, don’t tell the wife!)

20. december 2025
Richer Sounds - Exeter-logo

Besvarelse fra Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Bedømt til 4 ud af 5 stjerner

Great service both in store and on the…

Great service both in store and on the phone, we had to exchange the original purchased TV (man purchase and it was too big for the stand) this was resolved by one call into customer services and then a visit back to store yo exchange) I would also add the tech guys instore really know their stuff and give great advice.

4. september 2025
Bedømt til 5 ud af 5 stjerner

Good informed guidance to get the best…

Good informed guidance to get the best Philips model with longer warranty
Thanks

23. december 2025
Richer Sounds - Exeter-logo

Besvarelse fra Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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