Richer Sounds - Cambridge Anmeldelser 

1.710
TrustScore 5 ud af 5

4,9

25 Hills Road, CB2 1NW Cambridge, GB


Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Paul provided good clear honest advice in shop. Listened to requirements and provided options. Happy with multiple visits without expecting a decision. Price matched when ready to buy. Have bought fr... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Helpful staff. Product good price and delivered on time. The only thing which was not good was the payment process. It didn't work after several attempts. However the staff member (I think he was call... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I rang to check that the headphones I wanted were in stock so I could check if they were ok A very helpful member of staff arranged to get them in. When I arrived, they had been charged and softw... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I bought a wall television and a sound bar and ordered an appointment with the installer. The installer arrives and said that the television was too big. Richer Sounds changed my products and gave me... Se mere

Virksomheden har svaret


Virksomhedsoplysninger

  1. Hi-fi-butik
  2. Elektronikbutik
  3. TV-butik

Skrevet af virksomheden

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktoplysninger

4,9

Fremragende

TrustScore 5 ud af 5

2 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,9

Alle anmeldelser

(1.710)

24.831 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

The gentlemen at the shop were…

The gentlemen at the shop were extremely helpful allowing me to try out the headphones fully before purchasing. Knowledgable and gave great set up tips. Can’t recommend enough.

25. oktober 2025
Richer Sounds - Cambridge-logo

Besvarelse fra Richer Sounds - Cambridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bedømt til 1 ud af 5 stjerner

Poor comms and poor customer service

Was told the items were in stock, booked my delivery and paid. I was told if there were any problems they would call me, I had no call so assumed the delivery would arrive as expected. Nothing turned up on the day of delivery so called them to ask why, was told no stock and wouldn’t be back in stock until end of December! Expressed my disappointment and was told someone would call me back to discuss, no call back! Not good enough when you are spending £3k.

29. november 2025
Richer Sounds - Cambridge-logo

Besvarelse fra Richer Sounds - Cambridge

I was most concerned to read your comments and offer my sincere apologies, I will investigate urgently with the store and contact you to resolve the matter.

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Bedømt til 5 ud af 5 stjerner

Great freindly service

Great freindly service
Helpful with collection and set up info

28. november 2025
Richer Sounds - Cambridge-logo

Besvarelse fra Richer Sounds - Cambridge

Thanks for your feedback, great to read you were happy with our service.

Bedømt til 5 ud af 5 stjerner

Purchase of turntable

Very helpful assistants in the shop talked me through a range of turntables following my description of what l wanted. They explained what was good about each one for the price l wanted to pay so l could make my selection to purchase.

26. november 2025
Bedømt til 5 ud af 5 stjerner

Price beat gives the best deal

Good communication before visiting, friendly staff and a great deal with price beat

25. november 2025
Richer Sounds - Cambridge-logo

Besvarelse fra Richer Sounds - Cambridge

Thanks for your 5 star review, we look forward to seeing you again next time

Bedømt til 5 ud af 5 stjerner

The best prices

The best prices for great equipment sold by friendly and efficient staff.

25. november 2025
Richer Sounds - Cambridge-logo

Besvarelse fra Richer Sounds - Cambridge

Thank you for your wonderful feedback

Bedømt til 5 ud af 5 stjerner

Price match fulfilment

Bought a pair of headphones in store. Staff was knowledgeable. A week later the price fell for Black Friday and the difference in price was refunded promptly. Will shop again!

23. november 2025
Richer Sounds - Cambridge-logo

Besvarelse fra Richer Sounds - Cambridge

Thanks for your 5 star review, we look forward to seeing you again next time

Bedømt til 5 ud af 5 stjerner

Excellent shop staff

Having had a lot of trouble trying to get my old television repaired under guarantee, the day was saved by the excellent manager at Cambridge kindly agreeing to exchange it for a new set. Great service as always by the shop staff.

23. november 2025
Richer Sounds - Cambridge-logo

Besvarelse fra Richer Sounds - Cambridge

Thanks for your feedback, great to read you were happy with our service.

Bedømt til 5 ud af 5 stjerner

The go to place for Home Cinema

The go to place as always for everything hifi and home cinema. Always has the best deals and service.

23. november 2025
Richer Sounds - Cambridge-logo

Besvarelse fra Richer Sounds - Cambridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Bedømt til 5 ud af 5 stjerner

Customer Service was excellent even for…

Customer Service was excellent even for a small item and despite the best efforts of DPD to sully their reputation.

23. november 2025
Richer Sounds - Cambridge-logo

Besvarelse fra Richer Sounds - Cambridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Bedømt til 5 ud af 5 stjerner

I always prefer to use Richer Sounds…

I always prefer to use Richer Sounds and my last experience confirmed why. I spoke to a very helpful person, and got my order through in less than 10 minutes.

23. november 2025
Richer Sounds - Cambridge-logo

Besvarelse fra Richer Sounds - Cambridge

Thanks for your feedback, great to read you were happy with our service.

Bedømt til 5 ud af 5 stjerner

Fantastic product. Great service.

I went into the store to look at a CD Transporter. I discussed it in detail with Olivia the manager. She was very helpful and knowledgeable about the item. I've bought from Richer Sounds before, but this was my first time at the Cambridge branch, as I'd only moved to the city this year. But I will definitely shop there again.

22. november 2025
Richer Sounds - Cambridge-logo

Besvarelse fra Richer Sounds - Cambridge

Thank you for your 5 star review!

Bedømt til 5 ud af 5 stjerner

Great advice given

Was going to order a turntable online,but there was issues with the internet.so phoned up Cambridge store and spoke to paul.after a few questions to what amp and speakers I had he gave me some other options.so after taking in the advice I said I would think overnight and get back to him.so glad I had a chat before buying the original choice.in the end I went for the argon audio TT3.paul wasn't pushy,just gave sound advice.great delivery time and price for a lovely turntable which was delivered next day.

19. november 2025
Bedømt til 5 ud af 5 stjerner

Great service

Great service. Very attentive gentleman helped me. I’ve received the product sooner than I expected but not tried yet as it is a Xmas present. Thanks.

16. november 2025

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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