I bought a wall television and a sound bar and ordered an appointment with the installer. The installer arrives and said that the television was too big. Richer Sounds changed my products and gave me... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Had a great experience ordering from Richer Sounds in Cambridge recently. They had an offer on some headphones i was looking for. Ordered for collection from the store and they were ready to collect t... Se mere
Virksomheden har svaret
Good reviews and advise from R.S as always The first time I have brought an LG TV 55" C5 I have another TV that is Samsung that is also very good but the LG was at a more reasonable price and featur... Se mere
Virksomheden har svaret
I ordered a Denon RCD-M41DAB (Silver) from Richer Sounds online on Saturday evening but unfortunately forgot to apply my discount voucher before completing the purchase. I called the Cambridge... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
25 Hills Road, CB2 1NW, Cambridge, Storbritannien
- 0333 900 0053
4,9
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Ideal transaction
Efficient service, friendly and helpful staff, price competitive. And a UK company too.
30. juni 2026
Besvarelse fra Richer Sounds - Cambridge
Thank you for your 5 star review!
Ordered online to be collected at the…
Ordered online to be collected at the Cambridge shop. Was available the next day.
Very responsive and friendly staff.
29. juni 2026
Besvarelse fra Richer Sounds - Cambridge
Thank you for your 5 star review, it’s lovely to read your comments.
Besvarelse fra Richer Sounds - Cambridge
Thank you for your wonderful feedback
Richer Sounds understand my problem
I bought a wall television and a sound bar and ordered an appointment with the installer. The installer arrives and said that the television was too big. Richer Sounds changed my products and gave me a discount. Well, I am not a spring chicken and don't understand the technology. Bravo, Richer Sounds! You could advertise the 'Old Gits Club'!
21. juni 2026
Besvarelse fra Richer Sounds - Cambridge
Thanks for your feedback, great to read you were happy with our service.
TJ in the Cambridge store was helpful
TJ in the Cambridge store was helpful, patient and knowledgeable.
Delivery service as also excellent.
23. juni 2026
Besvarelse fra Richer Sounds - Cambridge
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great experience ordering from…
Had a great experience ordering from Richer Sounds in Cambridge recently. They had an offer on some headphones i was looking for. Ordered for collection from the store and they were ready to collect the next day. Communication on the status of the order was great and the staff member i dealt with very helpful and friendly. Great store, great people
23. juni 2026
Besvarelse fra Richer Sounds - Cambridge
Thank you for your wonderful feedback
excellent comms and price
excellent comms and price, perfect delivery team and great product.
23. juni 2026
Besvarelse fra Richer Sounds - Cambridge
Thank you for your wonderful feedback
Outstanding Customer Service – Fast, Friendly and Professional
I ordered a Denon RCD-M41DAB (Silver) from Richer Sounds online on Saturday evening but unfortunately forgot to apply my discount voucher before completing the purchase.
I called the Cambridge branch on Sunday morning to see if anything could be done. The manager checked my order, confirmed it had already been dispatched, and said he would follow up to see if the discount could still be credited to my account.
True to his word, the corrected amount was credited to my account on Monday, and he even took the time to call me personally to let me know everything had been sorted.
From placing my order on Saturday evening to having the issue resolved by Monday, the speed and professionalism were exceptional. This level of customer service is becoming increasingly rare. A big thank you to the Cambridge team for going above and beyond. I'll definitely be shopping with Richer Sounds again.
14. juni 2026
Besvarelse fra Richer Sounds - Cambridge
Thank you for your wonderful feedback
Richer Sounds are always a pleasure to deal with.
Richer Sounds are always a pleasure to deal with . They offer good advise, are very competitive on price and give fast efficient service.
18. juni 2026
Besvarelse fra Richer Sounds - Cambridge
Thank you for your 5 star review, it’s lovely to read your comments.
Very helpful advisor in the shop
Very helpful advisor in the shop. Didn't have the speaker I wanted in the shop but delivered to my home the next day. Great experience.
18. juni 2026
Besvarelse fra Richer Sounds - Cambridge
Thank you for your 5 star review!
Good advice from knowledgeable staff
Advice from knowledgeable staff so that I bought an amplifier that worked well with my existing system and didn’t spend extra on something that would not sound any better.
21. november 2025
Besvarelse fra Richer Sounds - Cambridge
Thanks for your kind review, we look forward to your next visit.
Besvarelse fra Richer Sounds - Cambridge
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent service
Excellent service. Wanted a sound bar I had three in mind TJ recommended the one I had as first choice. Extremely knowledgeable and helpful
12. juni 2026
Besvarelse fra Richer Sounds - Cambridge
Thank you for your 5 star review, it’s lovely to read your comments.
ALWAYS have a great experience with…
ALWAYS have a great experience with Richer sounds, that’s why I’m a regular customer when it comes to big tv appliances.
14. juni 2026
Besvarelse fra Richer Sounds - Cambridge
Thanks for your kind review, we look forward to your next visit.
Good reviews and advise from R.S as…
Good reviews and advise from R.S as always
The first time I have brought an LG TV 55" C5 I have another TV that is Samsung that is also very good but the LG was at a more reasonable price and features seemed as good if not better a very good 6 year warranty helped the decision & purchase from Richer Sounds I will be back thanks-
13. juni 2026
Besvarelse fra Richer Sounds - Cambridge
Thanks for your kind review, we look forward to your next visit.
Besvarelse fra Richer Sounds - Cambridge
Thanks for your feedback, great to read you were happy with our service.
Quality customer service that is a freshing change
So many companies these days deliver mediocre/poor service and it makes a refreshing change to do business with a company that knows about the products they are selling.
Richer Sounds also makes the customer feel valued, again a bit rare these days.
Although I knew what I wanted to buy, Paul was very helpful in answering some technical queries about the product and arranged very prompt delivery.
Post sale I had one or two questions which were also dealt with immediately.
This is what customer service is all about and encourages me to go back for any future purchase. Fully recommend.
27. maj 2026
Besvarelse fra Richer Sounds - Cambridge
Thanks for your kind review, we look forward to your next visit.
Besvarelse fra Richer Sounds - Cambridge
Thanks for your great feedback and for supporting local business.
Enquiry for noise cancelling earplugs for concerts …
Called the Cambridge shop to enquire about noise cancelling earbuds and TJ was really helpful, listening to my requests and came up with the Nothing earplugs as an option. Went in next day and purchased some. Nice relaxed service and informative information. Very happy
18. maj 2026
Besvarelse fra Richer Sounds - Cambridge
Thanks for your feedback, great to read you were happy with our service.
Besvarelse fra Richer Sounds - Cambridge
Thanks for leaving us a review, and for the positive comments. If there were aspects of the experience you feel we could have improved, and ideally obtaining that final fifth star, we'd be keen to hear about them.
If you're happy to, please feel free to get in touch via the below address with any further comments you may have..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.