Paul provided good clear honest advice in shop. Listened to requirements and provided options. Happy with multiple visits without expecting a decision. Price matched when ready to buy. Have bought fr... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Helpful staff. Product good price and delivered on time. The only thing which was not good was the payment process. It didn't work after several attempts. However the staff member (I think he was call... Se mere
Virksomheden har svaret
I rang to check that the headphones I wanted were in stock so I could check if they were ok A very helpful member of staff arranged to get them in. When I arrived, they had been charged and softw... Se mere
I bought a wall television and a sound bar and ordered an appointment with the installer. The installer arrives and said that the television was too big. Richer Sounds changed my products and gave me... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
25 Hills Road, CB2 1NW, Cambridge, Storbritannien
- 0333 900 0053
4,9
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Richer Sounds - Cambridge
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Whilst visiting Cambridge I called at…
Whilst visiting Cambridge I called at the Cambridge store for advice on hooking up my TV to existing speakers. Tom clearly explained the options available without pressing for a sale. A couple of days later I ordered the AXR100D via the online store. All hear turned up on time.
16. marts 2026
Besvarelse fra Richer Sounds - Cambridge
Thank you for your 5 star review, it’s lovely to read your comments.
Very good telesales experience
Very good telesales experience, pre-ordered item delivered quickly after it because available.
Great pricing and good choice of products. Also good to have a long 6 year warranty on my new TV, gives me peace of mind!
14. marts 2026
Besvarelse fra Richer Sounds - Cambridge
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I went in to the Cambridge shop on a…
I went in to the Cambridge shop on a fact-finding mission with a view to possibly buying a new tv and sound bar. I’m not overly blessed in what’s new etc. I was greeted by Paul who listened to my queries and was able to offer good advice without being too pushy…… top bloke! Ended up getting a tv and sound bar.
14. marts 2026
Besvarelse fra Richer Sounds - Cambridge
Thank you for your 5 star review!
Staff were knowledgable
Staff were knowledgable, friendly, efficient. When I phoned later to get more advice on which TV to choose, was given really usefull information & help. My TV has now been delivered & I'm very happy with it.
14. marts 2026
Besvarelse fra Richer Sounds - Cambridge
Thanks for your feedback, great to read you were happy with our service.
Didn’t quite price match the price I…
Didn’t quite price match the price I had found elsewhere but I accepted the reason for that and was happy with the price I paid.
Delivery was on the day stated.
Great service.
13. marts 2026
Besvarelse fra Richer Sounds - Cambridge
Thanks very much for taking the time to leave your review. I’m pleased to hear you were happy with the final deal, even if we couldn’t quite match the alternative you’d seen. It’s also great to know everything was delivered as promised and that you felt well looked after throughout.
If there’s ever anything you’d like us to look into or help with in the future, please don’t hesitate to get in touch at seniorcomplaintsteam@richersounds.com.
Kind regards,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Amazing experience
Spoke with DJ in Cambridge a few times been very helpful & informative & have now bought 2 TV’s & a stand from hun within the last 3 months amazing experience & great deliveries
13. marts 2026
Besvarelse fra Richer Sounds - Cambridge
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
All good…..
28. januar 2026
Besvarelse fra Richer Sounds - Cambridge
Thanks for your 5 star review, we look forward to seeing you again next time
Top, top speakers and customer service
At the Cambridge store, I spoke to Paul who was first class nothing two much trouble, I ordered the new Dali Kupid speakers they were delivered the next day I’m still running them in but I have to say they are superb speakers no one will be disappointed with these I’ve had many speakers over the year these are fantastic this is the forth time I’ve used the Cambridge store I would never go any where else first class service
12. marts 2026
Besvarelse fra Richer Sounds - Cambridge
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great people
Tom, the salesperson I spoke to, couldn't have been more helpful or knowledgeable about the options I was exploring.
11. marts 2026
Besvarelse fra Richer Sounds - Cambridge
Thanks for your great feedback and for supporting local business.
Richer Sounds - these are your people for hi-fi.
I was recommended Richer Sounds as a place to get good hi-fi separates. The staff were amazing, very knowledgeable and helpful. They guided me towards a turntable, which was delivered today. Fabulous quality, stylish piece of kit. If you are considering buying electrical gear, these are your people!
11. marts 2026
Besvarelse fra Richer Sounds - Cambridge
Thank you for your wonderful feedback
Tv & sound bar.
Great experience from Cambridge Branch, everybody most helpful. Olivia in particular was exceptional in sorting queries, giving good advice and arranging delivery.
Have always used Richer Sounds and never disappointed.
6. marts 2026
Besvarelse fra Richer Sounds - Cambridge
Thank you for your wonderful feedback
Olivia at Cambridge was very helpful!
Olivia at Cambridge was very helpful. She gave a down to earth opinion based upon my budget as to which TV to purchase and had great product knowledge of all the possibilities. Thoroughly recommend!
28. februar 2026
Besvarelse fra Richer Sounds - Cambridge
Thank you for your 5 star review, it’s lovely to read your comments.
Helpful and knowledgeable staff
Helpful and knowledgeable staff. Great customer service and fair pricing. It’s so great to have a physical store like this. Keep up the good work.
28. februar 2026
Besvarelse fra Richer Sounds - Cambridge
Thanks for your 5 star review, we look forward to seeing you again next time
Besvarelse fra Richer Sounds - Cambridge
Thanks for your great feedback and for supporting local business.
Besvarelse fra Richer Sounds - Cambridge
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Expert advice from Simon
Expert advice from Simon. Friendly and knowledgable without being pushy.
21. februar 2026
Besvarelse fra Richer Sounds - Cambridge
Thank you for your wonderful feedback
Brilliant staff interaction from the…
Brilliant staff interaction from the outset . Welcoming , knowledgeable & patient . After initial visit we booked a listening session . Turned up & it was all set up and ready to go .Helpful advice & suggestions. We made our purchase - it was delivered 3 days later . Would thoroughly recommend Richer Sounds , Cambridge .
23. februar 2026
Besvarelse fra Richer Sounds - Cambridge
Thank you for your 5 star review, it’s lovely to read your comments.
Support in my hour of need :)
The guy who helped me was eager, helpful, knew exactly what I wanted, gave me options and then gave me quick check out.
And I was desperate for a charger after 3 hours on a train with no sockets, so this was such a relief!
18. februar 2026
Besvarelse fra Richer Sounds - Cambridge
Thanks for your great feedback and for supporting local business.
Besvarelse fra Richer Sounds - Cambridge
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
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