Family run business. Excellent Customer Service and value for money for my Barbour Jacket. Delivery was quick using the DPD 24hr courier service. I will use them again for any Barber clothing I need... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
An excellent experience. Outstanding helpful, friendly customer service from Johnny on the phone after placing online order. I ordered a men's Barbour jacket online which was £83 less (27%) cheaper... Se mere
Was sceptical initially because of their super low prices, but it's legit and really an amazing service. Took two days from making the booking to arrive to Northern Ireland. Free hood and costs about... Se mere
Hi Just ordered a Barbour jacket that was in stock. However on enquiring about despatch and tracking details, got an email saying don’t have in-stock. Appears there inventory system and order p... Se mere
Virksomhedsoplysninger
Kontaktoplysninger
4,2
God
86 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 33 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent service
I was wary of ordering from them as I had seen a fake Barbour site and the price seemed too much of a bargain. I called them and it was genuine, the sales assistant was very helpful so I ordered a jacket. Excellent service, it arrived after 2 working days.
23. februar 2021
Uopfordret anmeldelse
Return and refund problem .
Ordered a Joules gilet from this shop, for my mum. The item was too small and so I wanted to exchange or return it.
I did visit the website and didn't see the returns info, at a first glance, so I called the store. The gentleman wasn't very forthcoming and just told me to 'look at the website as everything was there.' I wanted to ask about exchange but just felt like it was inconvenient for him to talk to me.
When I located the instructions for return, on the website, I found the stipulations very long winded and precise but followed them, non the less. Including my details, exact time of purchase etc.
The item was recorded as being received back, to Redrae, on the 8th February. It is now the 19th February and after two phone calls and one email, I have not had a response or refund.
I appreciate that it is a busy and confusing time for everyone but it is totally unfair to not issue a refund after so long.
Really disappointed.
Update:
After writing this review I received an email from Red Rae stating that they 'had only just noticed my email' and had now refunded me. This was incorrect as 24 hours later, I still have not been refunded.
I intend to telephone them tomorrow and update this review accordingly.
19. februar 2021
Uopfordret anmeldelse
Beware! Returns are not free as stated!!
I ordered a coat from Red Rae which was delivered promptly, however was too small. The website states Free Returns so I emailed to ask how to go about it. Was told to send tracked as the item was my responsibility until they received it back. I ordered the next size up but was sent a coat 2 sizes bigger which was too large and again had to be returned. I finally got the correct size which I am very happy with but have never been refunded my postage despite repeated emails. I spent £19 on postage making it a very expensive coat.
16. januar 2021
Uopfordret anmeldelse
Do not use this company
Do not use this company. No response to warranty issues. Avoid!!!!?? Product sent back four weeks ago and no answer.
16. november 2020
Uopfordret anmeldelse
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